PROFESSIONAL SUMMARY:

• 15 years of Management Experience leading team ranging from 5 to 55 Software Engineers, Systems Engineers, Network Engineers, and DBA’s.
• More than ten Years of IT industry experience including DevOps, Application and Infrastructure management and support.
• Expertise in configuration Management tools like chef and puppet, CI/CD with Jenkins.
• Extensively worked with Version Control Systems CVS, SVN (Subversion), GIT, Perforce, and IBM Rational Team Concert.
• Experience in working on cloud AWS cloud EC2, S3, RDS, LoadBalancer, Auto Scaling with AWS command line interface and AWS python SDK.
• Experience at optimizing volumes and EC2 instances and creating multiple VPC instances.
• Managed the Migration of VMWARE VMs to AWS and Managed Services like EC2, S3 Bucket, Route53, ELB, EBS.
• Ability to write scripts in Bash, shell, Perl, Ruby and Python scripting languages.
• Strong proficiency in supporting Production Cloud environments (AWS, Azure, VMWare) as well as traditional managed hosted environments.
• Experience in using bug tracking systems like JIRA, Remedy and HP Quality Center.
• Proficient in all aspects of software development life cycle (SDLC) such as Analysis, Planning, Developing, Testing, and Implementing, Post - production analysis of the projects.
• Experience in implementing monitoring tools such as Nagios, AppDynamic, Manage Engine.
• Experience in implementing Workday HCM, SalesForce, MS Dynamics,
• Strong managerial experience capable of leading cross-functional and virtual teams, domestic and abroad, while forming a cohesive team environments
• Proven track records in building strong relations with the right vendors to reduce costs, improve support/service, and support strategic goals.
• Extensive experience utilizing ITIL service management practices for Incident, Problem, change and CMDB
• Good project management skills and/or substantial exposure to project-based work structures project lifecycle models, and working with Program Management Offices
• Strategic Planning; Project Management (PMBOK); SDLC, ITILv3 (certified), Network Management (Lan/Wan/Voice); In-source/Out-source Strategy; Cloud Computing Services (IaaS, SaaS, PaaS); Data Center Management; Capacity Planning; Business Continuity Planning, DevOps, Service Management & Support
• Financial Management; Procurement Management; Vendor Management; Contract Management; Staff Recruitment; Talent Development

TECHNOLOGY:

Operating Systems: Windows, UNIX (SUN Solaris, Linux, HP-UX, IBM AIX),Linux(RedHat, CENTOS).

Web Technologies: Tomcat, APACHE 2.x, 3.x, Web Logic (8/9/10) & Web Sphere 4.0/5.0

Programming, Scripting: C, UNIX Shell Scripting, Perl Scripting, Python, Ruby, HTML, VB

Database: RDBMS, Sybase, Oracle 11g, SQL server, My SQL server

CI Tools: Hudson, Jenkins, Bamboo, Ansible, Team City

CD Tools: Chef, Puppet

Container Technologies: AWS ECS,  Docker, CoreOs rkt

SDLC: Waterfall, Agile, Scrum

CRM/ERP Tools: Workday, SAP, PeopleSoft, SalesForce, MS Dynamics

Browsers: Firefox, Chrome, IE, Opera, Safari

Protocols: TCP/IP, UDP RIP, OSPF, EIGRP, IGRP, SNMP, SMTP, TELNET

Networking: TCP/IP, NIS, NFS, FTP, DNS, DHCP, Samba, Apache, SMTP,

SSH, IP-Tables:

Version Control System: Subversion(SVN), IBM Rational Clear Case, Perforce, GIT

Tracking Tools: JIRA, Remedy, Clear Quest, BugZilla, SNAP

PROFESSIONAL EXPERIENCE:

IT Manager

Miami, FL

Confidential

Responsibilities:

• DevOps Manager responsible for leading a team of 6 resources (DBA, Network Engineer, Systems Engineer, 2 DevOps Engineers, 2 Application Engineers). Also responsible for managing a vendor responsible for developing and supporting our application.
• Creation of strategic technology platform vision through partnering with executives and leaders that seek to expand revenue, innovate customer experiences and manage costs while establishing enterprise system controls.
• Develop relationships at all levels of the organization, acting as a trusted partner and liaison between technical and non-technical departments.
• Manage and develop the talent on the team, including recruitment, engagement, and all with the goal of building and maintaining a high-performing team.
• Lead the Implementation of Services Now for Incident, Problem Knowledge, Change and Service Catalog.
• Lead the Implementation of SalesForce for the Marketing and Sales Department
• Responsible for all Infrastructure and CI/CD tools related to build and releasing software solutions such as, Chef/Puppet, Jenkins/Ansible, as well as the CI/CD processes
• Responsible for performance analysis and monitoring of software solutions prior to release into production
• Lead cloud architecture designs to ensure platforms are making effective use of capabilities such as auto-scaling, elastic load balancing, multi availability zone deployments for resilience, and self-healing
• Assist with technology evaluation, selection, infrastructure design, and of any products to support scaling
• Responsible for the management of code repository GIT HUB in our environment
• Lead cross-functional teams of troubleshooting and resolution of Production critical situations.
• Responsible for the overall support and operations for the Global Applications, and Infrastructure area 24x7 x 365
• Ensure the infrastructure and application support including the POS, Hospitality Property Management Systems operate effectively, with a focus on availability, serviceability, reliability and continuous improvement.
• Lead the problem management function including review and contribution to all RCAs (Root Cause Analysis) under their technical tower
• Establish meaningful KPI metrics based on key operational and management processes
• Ensure have Disaster Recovery plan and documentation to support annual testing

IT Support Manager

Morristown, NJ

Confidential

Responsibilities:

• Responsible for managing a team of 7 resources including Application Support and Vendor Resources for tier 1 support.
• Provided leadership, strategic vision, and management to the Global Support Organization.
• Managed outsourced vendor to provide Tier 1, 24x7 support for Enterprise LAN/WAN, and applications.
• Produced RFIs and RFPs for validation of Strategic Vendor.
• Led the implementation of Service-Now ticketing system to provide ITIL supported process and procedures for Incident, Problem, Change and Release Management.
• Led the implementation of Workday for Human Capital Management Services.
• Led the implementation of MS Dynamics for the Marketing and Sales department.
• Evaluated staff performance, prepared written appraisals, and conducted performance appraisals.
• Developed annual strategy to enhance the services provided by the Global IT Operations Team.
• Identified, negotiated and monitored KPIs and SLAs with the business units. Ensured supporting processes and data exist to support the reporting on KPIs and SLAs.
• Developed, implemented and continuously improve key processes: Incident Management, Problem Management, Root Cause Analysis, Change Management, and Configuration Management.

Newark, NJ

IT Manager Application Support

Confidential

Responsibilities:

• Managed a team of 55 including Supervisors, Network Operations Engineers, and Application Support Engineers.
• Responsible for the upgrades of Applications such as SAP, GMS and other home grown applications
• Ensured incoming problems are diagnosed, logged, resolved or escalated to appropriate area
• Provided innovative and practical resolutions to an extensive range of complicated problems
• Prepared logic flow charting in support of service and process design documentation
• Reviewed Service Level Agreements and generated customer surveys in determining business expectation and satisfaction levels for IT service deliverables
• Formulated and documented an ITIL Service Failure Analysis to be included in a Service Improvement Plan

IT Manager

Confidential

Responsibilities:

• Managed a team of Network Engineers including Tier 1 & 2 Network Operations Support
• Served as Point-of-Contact for all issues affecting the enterprise network, including problem ownership, coordination, and reporting, from detection to resolution
• Accountable for monitoring, detecting and handling for all Operations related service disruptions (incident and problem management) using HP Openview
• Worked with vendor representatives and other Technology Operations teams to coordinate, escalate, troubleshoot, and resolve service interruptions as expeditiously as possible
• Ensured service levels are met and adverse impacts are kept to a minimum

IT Manager

Confidential

Responsibilities:

• Oversaw, scheduled, and directed the daily activities of the Tier 1 Technical Support Staff
• Responsible for Tier II Network, Server, Desktop support resolution
• Managed mission critical application implementation & support - including project planning
• Responsible for team support incident tracking and reporting; ticketing system management Remedy
• Reduced Help Desk operating expenses by 5% in working with Supply Chain and renegotiated vendor contracts, improving accuracy with budget forecasting