Customer Service Specialist Resume

SUMMARY:

Motivated IT professional with a ten plus year background in wireless support, software development, and system implementation seeks a position as a Mobile Device Management customer service representative.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Customer Service Specialist

Responsibilities:

Submitted requests to the proper department to prevent re - occurring issues and recommend improvements in the process and procedure.
Ability to handle multiple phone calls daily while maintaining a pleasant attitude
Maintained a high-volume workload with a fast paced environment. Assisted an average of 150 clients in any given week and consistently meeting performance goals.
Helped Constellation attain the highest customer service ratings.
Multi-tasked with many systems while providing service and resolving customer issues, upgrades.

Confidential

Enrollment Advisor

Responsibilities:

Place outbound calls to clients and assigned families, maintaining a three day contact until students are enrolled.
Communicate with customers via Email as needed throughout the enrollment process.
Act as a liaison between schools and enrolling families to communicate specific enrollment procedures.
Communicate and find solutions to the changes in state and federal enrollment guidelines.
Maintain and Improve quality results by adhering to standards of Enrollment Specialist during Communication with families

Confidential,

Wireless Team Lead

Responsibilities:

Directly managed four retail reps
Organized conference calls for the entire district
Droved sales productivity and customer satisfaction within my Target Mobile retail location.
Troubleshot a variety of different mobile devices
Installed and configure mobile apps
Maintained Knowledge of current sales and promotions polices regarding payment and exchanges and security practice.
Recommended Merchandise to customers based on their needs and preferences
Hired, trained and evaluated Personnel in sales and Customer service
Scheduled and led weekly store meetings for all employees
Conducted store inventory once per quarter

Confidential

Retail Sales Consultant

Responsibilities:

Evaluated and responded to incoming sales leads and requests for technical support assistance
Installed software, modified, repaired hardware and resolved technical issues
Identified and solved technical issues with variety of diagnostic tools
Managed call flow and responded to technical support needs of customers
Delivered highly professional customer service and increased customer satisfaction ratings
Managed business accounts with over 300 users
Resolved issues with blackberry, IOS and Android mobile devices
Demonstrated professionalism and courtesy with customers at all times

Confidential

Head Cashier

Responsibilities:

Worked in cash office with the end of day cash count and prepared the daily deposit for the bank.
Maintained cash draw, disbursement sheets and credit card authorizations

Confidential

Advanced Office Technology

Responsibilities: