CAREER SUMMARY:

• Results oriented Information Technology professional offering a combination of experience working in technical support and customer service rolls.
• Excellent leadership skills utilizing a team oriented approach for development and implementation of business solutions that meet or exceed key business metrics.

• Microsoft Access 7.0, Microsoft Excel Linux Administrator (Junior Level)
• Microsoft Word Hardware / Software installation
• Microsoft PowerPoint, Microsoft Outlook Microsoft Windows Active Directory
• Virtual LANs, Managing a Cisco Internet work Microsoft Windows Exchange
• Microsoft Windows Network Infrastructure Microsoft Windows Professional
• Microsoft Windows Server Internet Protocol, Wide Area Networking
• Configurations and IOS Management Lotus Notes Administrator

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Support III

• Provide End - User Desktop, Laptop, Hardware/Software support remotely, phone, email and in person.
• Provide expedited Executive support, Video conferencing and manage print services
• Created computer accounts in Active Directory in specified OU s, reset/unlock user s account
• Imaging of computers via LanDesk and troubleshoot OS issue (Windows 7 and Windows10)
• Installed, configured and troubleshoot IOS and Android Smart phones.
• Troubleshoot hardware and software issues including laptops, connectivity, printers, MS Office, MS Outlook and other Utility software.
• Troubleshoot hard drive encryption issue by using BitLocker encryption software.

Desktop Support

• Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas.
• Provided application and computer support for Northwestern Medicine remotely and desk side.
• Troubleshoot hardware problems including networking, wireless connectivity, laptops, desktop and printers.
• Provided desktop support to corporate users. Troubleshot software problems including training and support of MS Office 365, Web connectivity and access to E - mail, VMware, LAN password and account administration.
• Escalated issues as needed and maintained communication with customer and Technical teams.

Naperville/Warrenville, IL 

Desktop Support/PC Technician

• Loaded standard BP PassPort image on laptop.
• Imaging of computers via Ghost and troubleshoot OS issues (Windows 98, 2000, XP and Windows7).
• Troubleshoot any issues with standard image.
• Migrated user s data to new system and ensured systems passed quality assurance before deployment.
• Created computer accounts in Active Directory in specified OU s.
• Ensured user belonged to proper groups for VPN access and support remote users with VPN (iRAS, iPass, dialup, cable, DSL) and LAN/TCP/IP connectivity issues.
• Installed, configured, and troubleshoot Lotus Note, Microsoft Outlook, SAP, Blackberry/Smart phone/iPhone/iPad, and other legal applications.
• Provide desktop support for over 170 clients in Chicago area as well as the Head of Legal by phone, email, or in person as needed to minimize downtime
• Proficient with Microsoft Office Suite.
• Replaced/upgraded hardware in Dell and IBM desktops and laptops.
• Designed and maintained SharePoint and Intranet websites for Legal users.
• Responsible for Canon Multi - Function project from negotiate contract to deploy device.
• Assist users for technical issues such as printer, missing data, wireless connection, iRAS problem, Legal applications, and MS Live Meeting by remotely or visiting users.
• Conduct training for SharePoint, Live Meeting, Lync, MS Office, Remote access, Blackberry, Canon Multi-Function device, and Access.
• Tested applications using remote desktop.

Chicago, IL

PC Technician

• Backup contents of old PC for end - user refer to PC file backup and data verification.
• Install Windows 2000 Operating System on old PC.
• Re-name workstation name and re-image old PC to be moved from a PowerBase or TechBase Workstation for use as a Training or Networked Training Computer.
• Install the Maxtor USB external hard drive on the existing win 98 computer and create directories on the external hard drive.
• Install and configure new PC and restore backed up data for end-user.
• Installation, Configuration, Upgrading and troubleshoot Lotus Notes 6.5.
• Old PC if designated for Dispose, boxed and prepare each PC for shipping.

Carol Stream, IL

Desktop Support

Responsibilities:

• Assist the Standard Desktop Services Team in supporting Windows XP deployment, data verification in asset management tool, ghosting desktop images, software delivery, and any desktop environment related tasks.
• Working with field I.S. technicians in the replacement/migration of over 500 workstations to Windows XP.
• Setup Microsoft Outlook 2002 account.
• Wiping information from replaced computers.
• Installed Laptop, scanners and HP OfficeJet, All - in-one, and Network printers, and assisting with local ticket runs.
• Conducted a training class on Microsoft office Suite Excel, Word, PowerPoint, Outlook, Internet, and Windows XP.
• Worked as team to perform a complete physical inventory of computer equipment for Carol Stream, Palatine, and other field post offices.