SUMMARY

• A highly organized and motivated individual, proficient in Microsoft desktop operating systems and office suites, hardware/software installation and troubleshooting, and large network management.
• Familiar with Dell, Acer, Gateway, and whitebox PCs.
• Active Directory,DNS,Backup Exec,VMWARE Esx 5 Symantec AV,Microsoft Forefront AV,MalwareBytes Enterprise,Bit9 - Carbon Black,Juniper,Citrix,Active Directory,NAV (NavisionSupport/Accounting),ConnectWise,Kaseya,IT Glue,SQL,Project Management,Cisco,ERP Support, LogMeIN,Autotask

PROFESSIONAL EXPERIENCE:

IT. Consultant

Confidential

Responsibilities:

• Provide technical service to clients in Downtown Chicago Area /Law Firms/Non-Profits/SMB/Investment Firms
• Office 365 Support/Exchange Online
• AD (Active Directory) User Creation/
• GPO Policy Changes/Updates
• Server 2003,2007,2012 Management/Support
• QNAP/Synology NAS Support/Deployment/Raid Setup
• General Help Desk/Support
• Project Lead/Desk Director Ticketing Interface/Program for Largest Client
• Network & Security Assessment/RapidFireTools/Map Network for clients
• Support Vmware infrastructure as needed
• Support HyperV infrastructure as needed
• AEM Policy changes for security patches/updates
• Provide On-Call Support as needed
• Maintain System Security Patches/Servers/Client Desktops
• Maintaining Data in Autotask

Network Consultant

Confidential

Responsibilities:

• Provide technical service to clients in Chicagoland area
• Consult with clients to review best approach for business needs
• Support Vmware infrastructure as needed
• Support HyperV infrastructure as needed
• Support Microsoft Active Directory as needed
• Onsite and remote technical support
• Security patching as needed
• Provide support for Windows Server 2008 / 2012
• Support and Manage Office 365
• Network Assessment & Security Assessment/RapidFireTools

Lead Instructor

Confidential

Responsibilities:

• Instructor for Comptia A+ 901/902 (Class Size 8)
• Instructor for Microsoft Server 2013 MCSA 41 0,411 &412 (Class Size 6)
• Managing student learning environment and daily sessions activities
• Maintains records of training activities, participant progress, and program effectiveness
• Maintains current knowledge of relevant projects
• Participates in special projects as needed
• Updates course documentation as needed to ensure timeliness and relevance
• Teaching, mentoring and working with adults
• Managing the curriculum needs of students

IT Support Specialist/Network Engineer

Confidential

Responsibilities:

• Monitor environment to ensure system availability
• Participate in maintenance programs for system updates e.g. critical security patches
• Identify, research, and resolve technical problems
• Provide support to end users on a variety of issues
• Manage technical support request submitted via telephone, email & personal request
• Document, track, assign, and monitor request to ensure timely resolutions
• Perform administrative functions, including but not limited to, document management, ensure proper coding and obtain proper authorization for all documentation
• Network Support LAN/WAN
• Helpdesk Support
• Connectwise Management /IT Glue Management /Solarwinds Management/
• Support and Management of iDRAC & OpenManage
• Support and Management of NAS/SAN devices Qnap, Dell
• Support and Management of Cisco, Dell Sonicwall 2600/6.2OS, Juniper firewalls
• Support/Manage Office 365
• Support and Manage AVG Backups/Symantec Backups
• Support and Manage wireless devices/routers Dell, Cisco, Netgear, Asus, Sonicwal
• Netsuite Support
• Netsuite Implementation

Security Systems Manager

Confidential

Responsibilities:

• Managed the company's network, Internet connectivity, servers, back-up strategy, and network security.
• Perform desktop hardware and software support, troubleshooting and installations for all company employees.
• Maintain the highest levels of network availability; provide patches, fixes and updates to company servers.
• Develop, test, implement and manage security measures
• Evaluate, recommend and implement new technologies and products to reduce costs and increase productivity.
• Create detailed network diagrams and document IT standard practices and procedures
• Conduct vulnerability assessment on LAN/WAN using Nessus vulnerability scanner
• Virtualization of entire server Environment/Rolling out ESXi for server environment
• Migration to ESXi 5.1/Management of ESXi 5.1
• Management and rollout of ESX server 5.1 Used for test environment
• Performed organization-wide WSUS deployment
• Migration to WSUS 3.0/Management of WSUS 3.0
• Travel to various agency sites to:
• provide maintenance, troubleshooting and repair services
• transport and setup equipment
• install software
• Provide support to agency staff and programs, including hardware and software issues.
• Assist in the purchase, installation, maintenance, and repair of computers and peripherals.
• Provide instruction and training on agency software and hardware systems.
• Monitor and maintain Anti-Virus System (Symantec Anti-Virus 10.0.2.2020 )
• Create and update Group Policies (domains, sites, OUs) based on security and functionality needs
• Monitor and maintain network filtering devices (Barracuda 300 & 310)
• Create and update policies based on security and user need
• Perform other duties as assigned.
• Project Leader for deployment of Bit9 Parity solution/Carbon Black
• Monitor and maintain desktop lockdown controls (Bit9 Parity)/Carbon Black
• Project Leader for Deployment of Microsoft Forefront Server
• Migration from Symantec AV to Microsoft Forefront Server/Client
• Project lead for Malwarebytes Enterprise rollout/management
• Project lead for Bit 9-Carbon Black Parity rollout/management
• Log Tickets/Manage in Connectwise & Local Intranet Ticketing System
• WDS Deployment/Implementation (Windows Deployment Services)
• Log Analysis Juniper Firewall //Barracuda Mail Filter/Internet Filter
• Splunk Deployment/Management/Reporting
• Support and Troubleshooting for Netsuite

Desktop Support Manager

Confidential

Responsibilities:

• Performed PC imaging using Symantec Ghost.
• Configured new desktops and updated existing clients.
• Trouble-shooted desktop hardware and software (Windows, Office, Intel PCs).
• Educated users on best practices.
• Provided telephone support for remote users.
• Assisted Network Administrator with investigating and improving network security.
• Assisted with configuration and maintenance of hardware-based VPNs for remote users.
• Coordinated RMAs for defective hardware.
• Performed organization-wide Remote Administrator deployment.
• Managing backups using VERITAS Backup Exec
• Create users using Active Directory
• Managing Barracuda Spam-wall
• Creating Folders/Permissions for users/groups in Active Directory
• Enforced new policies using GPO
• DNS configuration/Network connectivity trouble-shooting
• Investigated new technology options
• Trained/Mentored 2 I.T. Interns
• McAfee Deployment and Management Migration From Symantec

Lab Assistant & Data Restoration Processor

Confidential

Responsibilities:

• Assisted in restoration and retrieval of e-mail-based evidence using forensically accepted process.
• Perform restorations of Exchange email using Veritas BackupExec.
• Processed Exchange e-mail and Lotus Notes using Network E-mail Examiner.
• Performed lab facility upgrades including the installation of 13,000 feet of CAT5 cable and punch panels.
• Manager of equipment asset-tracking database.
• Cisco Switch Configuration loading saved config file
• Cisco Router Configuration loading saved config file
• Nokia Firewalls loading saved config file
• VBScripting for automation purposes.
• Snort Deployment
• Vulnerability Assessment