Lead Service Desk Dispatcher Resume
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SUMMARY OF QUALIFICATIONS:
- Honorably discharged Veteran with Top Secret Clearance. Strong logistics and supply chain skills which include tracking of Integrated Logistics Plans and Material Management.
- Knowledge of a wide range of principals, concepts, methodologies, regulations, directives, policies, and procedures related to a major supply function including inventory, property accountability, disposal and internal controls governing use of IMPAC credit card.
- Experience with several automated supply systems ( ILAP, LOGSA, LIW, FEDLOG, and WMMS), and (MICROSOFT OFFICE SUITE 2010 SOFTWRE). .
PROFESSIONAL SKILLS/STRENGTHS:
- Emotionally intelligent, easily adapts in austere environments.
- Customer Focused and totally committed to delivering high quality services.
- Integrity, accountability and strong work ethic in all endeavors.
- Statement of Work (SOW)
- Analytical mind with strong research skills and ability to devise creative solutions.
- Ability to work equally well independently or collaboratively.
- Proven skill at prioritizing and multi - tasking in fast-paced, high stress environments.
EXPERIENCE:
Lead Service Desk Dispatcher
Confidential
Responsibilities:
- Direct the Help Desk team to efficiently respond to customer requests for technical service via the various methods customer requests for service.
- Create work schedules, complete the daily attendance report and provide ideas for improvement in daily operations of the Client Service Center.
- Perform the duties of a technical expert on the shift.
- Instruct, correct, mentor, and train the Help Desk team in the proper performance of the standing operating procedures.
- Participate in daily reporting requirements to team and management as well as function as the “GO-TO” for any operational questions and support.
Logistics Supervisor
Confidential
Responsibilities:
- Responsible for all intergraded logistics support functions, which included maintenance planning, training support, support equipment, and facilities.
- Provided consultation to multiple levels of management in areas of resource allocation, budgeting, operations, and work process which improved organizational efficiency and effectiveness.
- Led day-to-day operations supervising a team of ten with accountability in areas such as resource allocation, and support agencies coordination.
- Developed a pristine maintenance and support plan that increased equipment availability, resulting in increased readiness rate.
- Maintained accurate inventory control of assets such as vehicles, equipment, and parts, with 100% accountability and accuracy, employing best practiced warehouse and inventory management principles..
Property Specialist
Confidential
Responsibilities:
- Responsible for directing and developing Logistics Management Operations for the Logistics Department. Received stored and issued supplies and equipment valued in excess of 50 million dollars.
- Evaluated and gathered products requests, produced shipping tags and distributed product requests to customers.
- Supervised local and third country nationals on daily warehouse operations, operator level maintenance on assigned equipment, with continued emphasis on safety.
- Supervised activities of workers engaged in receiving, storing and shipping of products and materials.
- Performed cyclic and annual inventories, ensuring 100% accountability of property and material
Inventory Specialist
Confidential
Responsibilities:
- Performed daily corporate generated cycle counts plus location use counts to verify store physical inventory vs. computer counts.
- Responsible for analyzing and managing inventory levels to be consistent with profitable turn ratio..
- Communicate daily with Management of inventory issues and opportunities.
- Review receiving discrepancies and provide resolutions for mis-shipments
- Worked closely with vendors to insure product specifications and pricing on purchase orders are correct..
- Applied appropriate general ledger codes to invoices and submitted for payment.
- Reviewed and quickly responded to vendor requests for aged invoice status.
Equipment Set Specialist
Confidential
Responsibilities:
- Installed and revised equipment maintenance programs and techniques.
- Demonstrate the functioning of equipment to the clients and employees.
- Maintain knowledge about the company equipments, and about their technical and functional characteristics.
- Conduct a field failure analysis of broken and defective components
- Prepare and maintain reports on various issues occurred and issues solved.
Quality Control
Confidential
Responsibilities:
- Managed property valued in excess of $17 million dollars.ted and enforced testing and inspection procedures of the Quality Control Program.
- Schedule, conduct and present reports of required inspections and evaluation to ensure compliance with contractual obligations.
- Compile, analyze and generate technically written inspection reports that record results in order to identify problem areas and diagnose root cause..
- Apply knowledge of supply operations in order to effectively evaluate and analyze QC inspection reports, logs, and narrative reports.
- Advise management of Quality Control standards for raw materials, chemicals, packing materials and finished products.
Material Expediter
Confidential
Responsibilities:
- Material Expediter of parts in accordance to the mechanics needs to increase production..
- Standardized a FMC (Fully Mission Capable) parts inventory tracking system, analysis of Work Order Detail for parts discrepancies.
- Maintained proper storage and transport of materials/parts to and from designated areas, ensuring materials/parts were distributed to the right department/customer
- Monitored, trained and mentor staff to increase productivity.