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Lead Service Desk Dispatcher Resume

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SUMMARY OF QUALIFICATIONS:

  • Honorably discharged Veteran with Top Secret Clearance. Strong logistics and supply chain skills which include tracking of Integrated Logistics Plans and Material Management.
  • Knowledge of a wide range of principals, concepts, methodologies, regulations, directives, policies, and procedures related to a major supply function including inventory, property accountability, disposal and internal controls governing use of IMPAC credit card.
  • Experience with several automated supply systems ( ILAP, LOGSA, LIW, FEDLOG, and WMMS), and (MICROSOFT OFFICE SUITE 2010 SOFTWRE). .

PROFESSIONAL SKILLS/STRENGTHS:

  • Emotionally intelligent, easily adapts in austere environments.
  • Customer Focused and totally committed to delivering high quality services.
  • Integrity, accountability and strong work ethic in all endeavors.
  • Statement of Work (SOW)
  • Analytical mind with strong research skills and ability to devise creative solutions.
  • Ability to work equally well independently or collaboratively.
  • Proven skill at prioritizing and multi - tasking in fast-paced, high stress environments.

EXPERIENCE:

Lead Service Desk Dispatcher

Confidential

Responsibilities:

  • Direct the Help Desk team to efficiently respond to customer requests for technical service via the various methods customer requests for service.
  • Create work schedules, complete the daily attendance report and provide ideas for improvement in daily operations of the Client Service Center.
  • Perform the duties of a technical expert on the shift.
  • Instruct, correct, mentor, and train the Help Desk team in the proper performance of the standing operating procedures.
  • Participate in daily reporting requirements to team and management as well as function as the “GO-TO” for any operational questions and support.

Logistics Supervisor 

Confidential

Responsibilities:

  • Responsible for all intergraded logistics support functions, which included maintenance planning, training support, support equipment, and facilities.
  • Provided consultation to multiple levels of management in areas of resource allocation, budgeting, operations, and work process which improved organizational efficiency and effectiveness.
  • Led day-to-day operations supervising a team of ten with accountability in areas such as resource allocation, and support agencies coordination.
  • Developed a pristine maintenance and support plan that increased equipment availability, resulting in increased readiness rate.
  • Maintained accurate inventory control of assets such as vehicles, equipment, and parts, with 100% accountability and accuracy, employing best practiced warehouse and inventory management principles..

Property Specialist

Confidential

Responsibilities:

  • Responsible for directing and developing Logistics Management Operations for the Logistics Department. Received stored and issued supplies and equipment valued in excess of 50 million dollars.
  • Evaluated and gathered products requests, produced shipping tags and distributed product requests to customers.
  • Supervised local and third country nationals on daily warehouse operations, operator level maintenance on assigned equipment, with continued emphasis on safety.
  • Supervised activities of workers engaged in receiving, storing and shipping of products and materials.
  • Performed cyclic and annual inventories, ensuring 100% accountability of property and material

Inventory Specialist

Confidential

Responsibilities:

  • Performed daily corporate generated cycle counts plus location use counts to verify store physical inventory vs. computer counts.
  • Responsible for analyzing and managing inventory levels to be consistent with profitable turn ratio..
  • Communicate daily with Management of inventory issues and opportunities.
  • Review receiving discrepancies and provide resolutions for mis-shipments
  • Worked closely with vendors to insure product specifications and pricing on purchase orders are correct..
  • Applied appropriate general ledger codes to invoices and submitted for payment.
  • Reviewed and quickly responded to vendor requests for aged invoice status.

Equipment Set Specialist

Confidential

Responsibilities:

  • Installed and revised equipment maintenance programs and techniques.
  • Demonstrate the functioning of equipment to the clients and employees.
  • Maintain knowledge about the company equipments, and about their technical and functional characteristics.
  • Conduct a field failure analysis of broken and defective components
  • Prepare and maintain reports on various issues occurred and issues solved.

Quality Control

Confidential

Responsibilities:

  • Managed property valued in excess of $17 million dollars.ted and enforced testing and inspection procedures of the Quality Control Program.
  • Schedule, conduct and present reports of required inspections and evaluation to ensure compliance with contractual obligations.
  • Compile, analyze and generate technically written inspection reports that record results in order to identify problem areas and diagnose root cause..
  • Apply knowledge of supply operations in order to effectively evaluate and analyze QC inspection reports, logs, and narrative reports.
  • Advise management of Quality Control standards for raw materials, chemicals, packing materials and finished products.

Material Expediter

Confidential

Responsibilities:

  • Material Expediter of parts in accordance to the mechanics needs to increase production..
  • Standardized a FMC (Fully Mission Capable) parts inventory tracking system, analysis of Work Order Detail for parts discrepancies.
  • Maintained proper storage and transport of materials/parts to and from designated areas, ensuring materials/parts were distributed to the right department/customer
  • Monitored, trained and mentor staff to increase productivity.

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