Customer Service Representative Resume Walkersville, MD - Hire IT People

SUMMARY:

Assumes responsibility and can work independently
Ability to prioritize
Skilled at learning new concepts quickly while working efficiently under pressure
Excellent communication skills
Very strong attention to detail

PROFESSIONAL EXPERIENCE:

Confidential, Walkersville, MD

Customer Service Representative

Responsibilities:

Prioritizes all order activities. Processes orders in compliance with established Customer Service procedures and SOP and MSDS requirements. ISO 9001 certification requires compliance with these procedures. Reviews, edits, and authorizes shipment for each order processed.
Determines validity of each price by reviewing all pricing screens before issuing each price.
Reviews additional screens to determine all factors related to each quotation. Contacts Pricing and Contracts Team as outlined in procedures. Encourages the establishment of outstanding rders. Reviews, edits, and authorizes standing orders.
Conducts on - line order processing activities in a timely manner to provide prompt, effective service and reduce frustration on the part of the customer.
Projects positive, friendly, helpful image to each customer, including external customers, sales representatives, and internal customers. Develops and maintains a positive working relationship with team members, customers, sales representatives, and internal customers.
Presents potentially negative information, such as extended backorders, customer notifications, and credit holds, in the most positive manner possible under the circumstances. Determines when follow-up by another party is necessary. This applies to positive and negative situations.
Defuses angry customers by using professional listening and communication skills.
Investigates all requests for credit. Validates claimed product/lot purchases. Determines if credit request is in compliance with SOP, GMP and ISO guidelines. Negotiates conditions of return and amount of credit if necessary. Coordinates the return of material for non-technical reasons.
Acts as a backup for multiple areas within Customer Service.
Assists in maintaining the main customer database.
Performs research projects assigned by team lead and/or supervisor.
Runs multiple daily/weekly/monthly reports.
Works directly with assigned sales team representative.

Confidential, Harrisburg, PA

Admin Clerk

Responsibilities:

Creating Purchase Orders and various other transactions using vSAP shipping software
Transferring Inventory between warehouses
Preparing Inventory Out of Balance Reports for distribution
Inventory Adjustments

Confidential, Harrisburg, PA

Data Entry Clerk

Responsibilities:

Entering EPA ID Numbers into Excel Spreadsheet
Scan, upload and save files
Ordering Hazardous Waste supplies for stores
Phone calls to Store Managers to verify information

Confidential, Harrisburg, PA

Environment: al Data Processor

Responsibilities:

Upload collected water sample data into company database
Quality control all incoming data
Management of company database

Confidential, Harrisburg, PA

Executive Director

Responsibilities:

Human Resources
Investigations/Skip Tracing
Security/Fugitive Recovery
Fugitive Recovery Agent Assistant Instructor

Confidential, Harrisburg, PA

Office Assistant/Receptionist

Responsibilities:

Administrative Support to the Telecommunications/Security, Fire Protection and Lighting Departments
Electronic filing of MEP (Mechanical, Electrical, Plumbing) & Civil/Environmental correspondence under proper project numbers
Assisted with other Administrative Assistant duties on an as needed basis
Updated Weekly Timesheet edits for Project Managers/ Project Manager Reports/Project Submission Schedule
Entered Project Set-Up information/Fee Proposals and Contacts/Clients into Deltek Database
Preparation and Distribution of mail/packages

Confidential, Harrisburg, PA

Manager

Responsibilities:

Cashier
Customer Service
Ordered Supplies
Accounts Payable/Accounts Receivable

Confidential, Harrisburg, PA

Data Entry Clerk

Responsibilities:

Data Entry at the Confidential Operations Center, Item Processing Department
Inclearings (Federal Reserve Items)
Balancing
Exception Pull

Confidential, Middletown, PA

Accounts Receivables/Collections

Responsibilities:

Made calls to customers regarding past due accounts
Updated customer information and applied payments in database
Acted as Relief Receptionist

Confidential, Mechanicsburg, PA

Data Entry Clerk

Responsibilities:

Data Entry at Confidential Operations Center

Confidential, Harrisburg, PA

Data Entry Clerk

Responsibilities:

Data Entry at Confidential Consulting
Entered information for all newly hired employees in the Commonwealth of Pennsylvania into a database of the PA New Hire Reporting Program

Confidential, Harrisburg, PA

Manager

Responsibilities:

Cashier
Customer Service
Ordered Supplies
Accounts Payable/Accounts Receivable

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Customer Service Representative Resume

Walkersville, MD

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