Technology Support Resume

SUMMARY:

I am effective and motivated both independently and in a team
I use evidence based practices and creativity to accomplish goals
I in corporate patience and perseverance into my work

TECHNICAL SKILLS:

Operating Systems: Unix, Windows Client, A+ Operating System & Core Hardware

Network Administration: Cisco 1 - 4, Web Server, Exchange Server, Server Virtualization, Security

Security: Network Security/Fundamentals, Intrusion Detection and Prevention, Ethical Hacking & Systems Defense, Network Forensics & Incident Response

General: Capstone, Computer User Support, Emerging Technologies

Applications: JavaScript, Basic HTML, Microsoft Power Shell, VMWare, Notepad++

Assistive Technology: Smart Pen, Dragon Naturally Speaking

PROFESSIONAL EXPERIENCE:

Confidential

Technology Support

Responsibilities:

With copyright approval, the conversion of a SEL curriculum to .mp4 format accessible on the schools’ servers.
Assisting Support Specialist in setting up MacBook’s, troubleshooting, inventory and recycling, & reimaging computers.
Gained a greater understanding of individual roles on the tech team.
Network Administrator, overview of the network, physical and virtual.
Assistant Network Administrator, reviewed the Zenworks Management System and the process of building images.
Student Information Systems Coordinator, examined Skyward database and various required database reports.
Support Specialist, explored the Google Administration used to manage Chromebooks.

Media/Tech Educational

Confidential

Responsibilities:

Processing, maintaining and repairing library materials. Shelving and checking in/out library materials. Setting up and updating Bernie’s typing program and Math Facts program. Setting up and monitoring MCA and MAP testing.
Creating displays of featured authors and performing general up keep of the media center. Assisting students and staff in location of library materials.
Compiling monthly circulation and lab usage reports. Recommend books to staff and students. Supervised all volunteers in the media center.
Problem solving of iPad issues such as basic functioning and network/app issues.
Troubleshooting and maintaining SMART Board projectors and desktop computers for staff, classroom and lab.
Reimaging and registering computers. Maintaining and investigating problems with printers and Ricoh copier in Media workroom. Running and troubleshooting sound system for monthly building-wide meetings.

Confidential

School Teacher

Responsibilities:

I Confidential schooled my son for third and fourth grade, 2006/2007, 2007/2008 school years.
Confidential schooling involved:
I developed a customized curriculum reflecting his learning style and wide ranging grade level abilities. In some areas he advanced three grade levels during Confidential schooling.
I used RDI (Relationship Development Intervention) a parent based therapy to teach competency, understanding and communication skills. I used a creative approach of accessing the emotional, cognitive and motor areas of the brain for behavioral modification and problem solving.
I partnered with public school district professionals for social skills training, developmental programming and planning the transition back into the traditional school setting.

Independent Contractor/Consultant

Confidential

Responsibilities:

Closed out the City of Minneapolis HUD/Lead Research Project.
This involved reconciling all research information gathered with the database, achieving 100% accuracy of the research database and database preparation for evaluation of research project.
100 files of properties, occupant information, lead samples, testing information and all remediation information were organized, completed and prepared for archive.

Data Manager/Administrative Assistant/Technician

Confidential

Responsibilities:

Improved database accuracy from 75.2% to 100%. Achieved Mayoral Award of Merit for services in the Minneapolis HUD/Lead Research Group. Responsibilities included database maintenance, QA/QC, processed all research information for the national database and developed detailed data reports.
Wrote and published newsletter, processed HUD/Lead Research resolutions and contracts and administrative duties.
Licensed EPA Certified Lead Inspector. Conducted and documented site visits, videotaped research information, and preparation of sites for sampling.

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