Technology Support Analyst Resume Â Elkridge, MD - Hire IT People

SUMMARY:

Reliable Desktop Support Technician with an in - depth knowledge of help desk best practices within an enterprise environment.
Proficient in end user training, troubleshooting, and communication.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Elkridge, MD

Technology Support Analyst

Responsibilities:

Perform end user device deployments including hardware and software customizations
Deploy, patch, and configure system images through Microsoft SCCM
Utilize HPSM/Footprints ticketing software to prioritize and document user issues and resolutions
Troubleshoot and resolve user account issues through Microsoft Active Directory
Train local and remote office users on company hardware and software
Configure, troubleshoot, and train users on various Microsoft Office applications
Install and configure Sophos Endpoint Security Anti-virus and Encryption software
Analyze malware infected workstations and determine proper resolution
Configure and troubleshoot printer and scanner compatibility issues
Diagnose and repair local computer networking issues
Identify and document issues that required escalation according to company policy
Utilize Bomgar remote management tools to troubleshoot and resolve remote user issues

Confidential, Pasadena, MD

Assistance Meat Department Manager / Butcher

Responsibilities:

Handle large ticket sales
Resolve customer service issues
Train and educate new employees on product technical information and sales techniques
Maintain, repair, and update all networked scale within the store.