SUMMARY:

• Diversified experience in office administrative services and supply management; proficient in Microsoft Word, Outlook, Excel, PS/Ship. Major strengths in organization, attention to detail, verbal and written skills.
• Consistent, reliable, professional worker, who takes pride in team work.

TECHNICAL SKILLS:

• Microsoft Word
• Excel
• Outlook 2010
• Hassler postage
• Fax Machines
• Ps/Ship
• Type (45 wpm)

PROFESSIONAL EXPERIENCE:

Confidential

Administrative Assist III

Responsibilities:

• Monitor and maintain USCIS share drives, retrieve files and determine if further action is required and forward to appropriate personnel.
• Perform general administrative functions in support of programs office day - to-day operations including front desk coverage, greeting customers, answering telephones, and distributing mail.
• File and store completed documents on computer hard drives or disk, and/or maintain a computer filing system to store, retrieve, update, and delate documents. Update and upload files on the Exemplar Organization Library.
• Assist with reporting, tracking, and management process in accordance to Office of Administration procedures.
• Assist with tracking and managing of office supplies.
• Create and complete multiple assignments using a variety of software packages to include Windows MS Word, Excel, PowerPoint.
• Review files and other documents to obtain information to respond to request.
• Maintain files and control records to show correspondence activities.
• Process all FOIA request by due dates into FIPS (Federal Information Processing Standard System).

Confidential

General Clerk II

• Ensure file are placed in the file room according by proper locations code.
• Utilizes file tracking software to fulfill file requests and receive files upon arrival in the file room.
• Interfile supporting documentation, correspondences, RFE’s NOID’s Approval Notices in files as necessary.
• Performs file sorts and file audits and prepare reports.
• Enters and updates data in various systems and spreadsheets, and forms.
• Locate, track, and update files using USCIS National File Tracking System (NFTS), Central Index System (CIS), other USCIS systems and handheld barcode scanners, identify and resolve issues identified through the system generated error recurring reports.
• Photocopy or scan files or portions of files to upload to the ECN database
• Provide quality customer service.

Confidential

Maintenance Associate

• Check security, interior & exterior lights
• Wash, rinse & sanitize all common areas
• Prepare towels & cleaning pads for daily use
• Clean Frymaster filter machine
• Detail & clean restrooms
• Trash & boxes to dumpster
• Clean parking lot
• Receive incoming products & supplies
• Straighten store room, cooler, freezer & utility rooms
• Complete other projects as assigned by manager

Confidential

Office Services

• Sort incoming USPS mail and special mails (FedEx, UPS, Parcel Post, etc.).
• Deliver mail to each department, person or pre-established special drop area as required, including special and rush packages.
• Sort and stamp outgoing mail, using Hassler postage equipment according to policy and firm regulations.
• Responsible for outgoing Certified, Registered, Express, Insured articles and special mailing.
• Pick-up outgoing mail from pre-established drop areas.
• Maintain logs and records on all incoming/outgoing mail.
• Responsible for reprographic jobs according to instructions.
• Bind, cut, and assemble reprographics jobs as necessary.
• Load copiers with paper and toner as needed.
• Set-up conference rooms including audio/visual equipment, furniture configurations, and food/beverages.
• Handle sensitive and/or confidential documents and information.
• Train new employees on policies and procedures.
• Communicate with manager and clients on job or deadline issues.

Confidential

Office Services Associate

• Handle all incoming and outgoing courier documents, packages.
• Coordinating maintenance and repair of all office equipment.
• Ordering and maintaining an accurate inventory of all office supplies.
• Processing, coding and troubleshooting invoices.
• Sort and distribute mail to appropriate departments.
• Direct and log incoming and outgoing FedEx/DHL packages and priority mail.
• Maintain local courier records.
• Liaison with building services (security, cleaning, etc.).
• Ordering and maintaining general office supplies (copier paper, toner, etc.).
• Maintain and operate FedEx Power/ship workstation.
• Assist with coordinating office moves.

Confidential

Administrative Support Associate

• Handle all incoming and outgoing courier documents, packages.
• Coordinated maintenance and repair of all office equipment.
• Ordered and maintained an accurate inventory of all office supplies.
• Processed, coded and did troubleshooting of invoices.
• Sorted and distributed mail to appropriate departments.
• Directed and logged incoming and outgoing FedEx/DHL packages and priority mail.
• Maintained local courier records.
• Liaison with building services (security, cleaning, etc.).
• Ordered and maintained general office supplies (copier paper, toner, etc.).