Office Coordinator Resume Â Bethesda, MD - Hire IT People

SUMMARY:

Computer Technician with background in imaging, printer installation, memory installation, hard drive installation, motherboard replacement and general troubleshooting.
Additionally I am an experienced helpdesk administrator supporting a 1000 employee company with different locations. Seeking challenging position with opportunities for expanding upon existing skill base.
Active directory
Windows 8
Service Desk
Microsoft BackOffice products

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Office Coordinator

Confidential, Bethesda, MD

Responsibilities:

Professionally answer all incoming calls and ensures that phone calls are redirected accordingly.
Maintain front desk calls and forwards calls and voicemails system and forwards messages appropriately and within specified time frames.
Uses organizational procedures to manage the company security systems for employees and visitors.
Establishes effective working relationships with building management and office vendors to coordinate office and facility services.
Communicates with staff to inform them of changes/updates within the office.

Customer Care Representative

Confidential, Bethesda, MD

Responsibilities:

General troubleshooting of both android and IOS phones and tablets.
Check to ensure that appropriate changes were made to resolve customers' problems.

Confidential, Gaithersburg, MD

Responsibilities:

Answering emergency phone calls from the campus and forwarding them appropriately.
Handling appointments for residents and preparing all needed paperwork
Entering data appropriately into the vision system.
Monitoring the emergency call lights on status solution and resetting where appropriate

Cashier

Confidential, Aspen Hill, MD

Responsibilities:

Receive money in the form of cash, check, or credit card from customers for payments of goods and services provided.
Scans items, provides change, balances drawer, and processes card transactions.

Office Administrator

Confidential

Responsibilities:

Manage and maintain executives' schedules.
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
Set up and oversee administrative policies and procedures for offices or organizations.
Interpret administrative and operating policies and procedures for employees.
Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors.
Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.

Helpdesk Administrator

Confidential

Responsibilities:

Created interactions and APIs that reinforced trust, increased security and made it harder to do the wrong thing.
Answered user inquiries regarding computer software and hardware operation.
Set up equipment for employee use.
Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.
Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
Developed training materials and procedures. Assessed allocation of resources.
Provided recommendations for resolving defects.