Desktop Support Specialist Resume

SUMMARY:

Configuration, Installation, and Troubleshooting of Cisco - Routers, L2/L3 Switches, and Cisco/Motorola Wireless Access Points
Wireless surveys with Air Magnet, PC assessments, and Network Cut-Overs
Installation and Configuration of SonicWall and Cisco ASA - VPN configuration and troubleshooting
Network monitoring of WAN/LAN/WLAN through Solar Winds Netflow
LAN/WLAN troubleshooting
OSI Model, TCP/IP, IPv4/IPv6
LAN/WAN/WLAN
OSPFv2/OSPFv3, and EIGRP/EIGRPv6 routing protocols
HSRP, GLBP, and VRRP
HDLC, PPP, and Frame-Relay
DHCP, DNS, HTTP, HTTPS, Telnet, SSH, FTP, TFTP, SNMP, IPsec
STP, VLANs, Inter-VLAN Routing, VTP, VLAN Trunking, and Etherchannel
Standard ACls and Extended ACLs
Racking Servers, Routers and Switches on racks and in C-boxes, Wireless Access Points installations
PC/Server - OS installation, software installation, and hardware installation, configuration, and troubleshooting
Slipstreaming Windows 7 OS with drivers and patches with DISM
Imaging/cloning of PC’s with FOG Server, Clonezilla, Acronis, and/or Ghost prior to deployment
Microsoft Windows Server 2003 and 2008
WSUS Server Management
Windows XP, Windows 7, Windows 8.1, and Windows 10
Windows Active Directory
Novell - Console One, Single Sign On
VMware, VSphere, Citrix 6.5, Sophos Encryption, Trend Micro, Air Magnet, Barracuda Web Filter
Spiceworks, SolarWinds, and Service-Now (SNOW) Ticketing Systems
Windows RDP, DameWare, Bomgar
Microsoft Office - 2007, 2010, 2013, 2016, Office 365
Printers - Installation, troubleshooting, maintenance, and configuration of network/local usb printers
Avaya Phone System - Set-up new users with extensions, patched phone ports
Documentation of Infrastructure assets
Custom make RJ-45 - straight-through and crossover network cables as needed
Re-cabling network closets as needed
Purchasing equipment for clients through multiple vendors
On-call rotation providing 24/7 support

TECHNICAL SKILLS:

Energetic, outgoing, people friendly & work well with others
Self-learner
Analytical and troubleshooting skills
Identify issues and recommend ways to resolve issues
Goal oriented
Detail oriented
Ability to work as a team player
Ability to work independently
Highly self-motivated and customer/client-centric
Ability to multi-task and prioritize many different projects and workload
Excellent Communication skills (written and verbally) with peers and management
Strong organizational skills
Strong math skills
Strong reading skills
Strong documentation skills
Honest work ethics

PROFESSIONAL EXPERIENCE:

Desktop Support Specialist

Confidential

IT Infrastructure Support Technician

Confidential

IT Field Support Engineer

Confidential

Help Desk

Confidential

Help Desk

Confidential

Wireless Network Engineer

Responsibilities:

Graduated Magna Cum Laude GPA 3.7
Participated in the 2010 Cisco Net Riders Challenge and placed in the top 10 in the state of Illinois
Project manager for FOG Server Project while attending DeVry University
Participated in the analysis, planning, and implementation of LAN and WLAN network upgrades at numerous job sites for the E*RATE Chicago Public Schools LAN Improvement Project in 2011 and 2012
Inventoried equipment within infrastructure to create a disaster recovery book with Visio floor plans and infrastructure asset data
IT Project Lead responsible for designing plans for power, network, and equipment needs for client’s biannual project event held at Convention Centers around the continental U.S.

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