Customer Service Representative lll/ Distribution/Dispatch Clerk Resume , Glen Burnie, MD - Hire IT People

OBJECTIVE:

Dedicated and motivated professional with a diverse background in Customer Service, Business Administration, and Organizational Support. Years of successful experience consulting on multifaceted projects, streamlining internal processes to enhance productivity, and fostering positive relationships with a wide range of clients, colleagues, and key business partners. Consistently recognized for outstanding contributions to the bottom line. Solid reputation for resolving complex issues. Commended for organization, perseverance, efficiency, and priority management skills.

TECHNICAL SKILLS:

Microsoft database advanced MS Scheduler Lotus Notes 10 - Key Entry Data entry Multi-Line Switchboard Credit Card Processing Xerox Color Copiers Lucent Technologies PBX Switchboards Adobe database advanced Tech savvy Typing speed: 55 WPM

PROFESSIONAL EXPERIENCE:

Confidential, Glen Burnie, MD

Customer Service Representative lll/ Distribution/Dispatch Clerk

Responsibilities:

Assist customers with preparing letters and parcels to mail to other states & Countries
Sort, file, key in data, & categorize mail by routes
Prepare P.O. Box Mail
Help customers purchase stamps, money orders, & etc.
Assist customers with Bulk Mail
Handle BRM Accounts (Business Reply Mail)
Scan, Distribute mail, letters, parcels
Dispatch outgoing mail to be sent to plant
Process Accountable mail (ie. Express, Registered, Certified, Postage, Due)
Deliver parcels to Amazon customers on Sunday
Input Data into system to process Customs forms and all data entry

Confidential, Silver spring, MD

Call Center Customer Service Representative

Responsibilities:

Answer customer calls in high volume call center handling 80 - 100 calls a day, collaborate with staff, process orders using data entry
Adjusted customer accounts with adjustments due to any billing errors on accounts
Troubleshoot customer cable boxes and modems, mailed out self install kits
Route and dispatch calls to the correct departments
Responsible for inside sells of services
Upgrade customers’ accounts by selling them a Triple Play + Home Security (cable, internet, phone, and home security) or Double Play (two out of the four) products package
Dispatched technician to customers home for technical issues

Confidential, La Plata, MD

Customer Service Rep/ Department Manager/Trainer

Responsibilities:

Managed front end and customer service operations and served as WIC program trainer and new cashier trainer
Promoted based on outstanding achievements and held multiple management positions
Managed Layaway, Customer Service Desk, Site-To-Store/Pick Up Today, and HBA Department
Handled all cash, credit card, check and money order transactions in addition to wiring money to other countries

Confidential, Forestville, MD

Call Center Representative lll/ Delivery Dispatch

Responsibilities:

Answered inbound calls, responded to inquiries, and helped ensure customer satisfaction
Worked in a high volume call center handling 30+ calls a day, collaborated with service staff, and processed orders
Handled BBB (Better Business Bureau) complaints
Dispatch delivery drivers to routes

Confidential, Waldorf, MD

Customer Service Representative/Team Lead

Responsibilities:

Maintained front end operations and consistently upheld quality customer services standards
Supported cashiers, assisted human resources with payroll, and handled payment transactions
Trained new cashiers

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Customer Service Representative Lll/ Distribution/dispatch Clerk Resume

Glen Burnie, MD

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