Customer Service Escalations Rep Resume , Fulton, MD - Hire IT People

SUMMARY:

As a self - motivated and resourceful individual, I am seeking a challenging career opportunity to display and enhance my honed communication, customer service, and member services skills.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Customer Service Escalations Rep

Confidential, Fulton, MD

Responsibilities:

Professionally and courteously, answer phone calls from patients with respect to all components of patient experiences including timeliness.
Accurately interprets, explains, and clarify benefits, and billing issues that may arise.
Accurately determine patients financial obligations based on financial policy.
Assess customers need for other financial counseling and/or charity assistance.
Assist with the collaborative process by assisting colleagues when necessary.
Accurately record documentation with all pertinent information during each inquiry and tract data gathering through completion or close of call.

Call Center Rep

Confidential, Washington, DC

Responsibilities:

Managed a daily call volume of at least 130 calls daily.
Provided telephonic assistance to residents to aid in obtaining service by scheduling appointments for maintenance issues.
Updated rental records in accordance with established workflow.
Strived to provide a one-call solution to all residents exhibiting only top-notch customer service skills delivering accurate information as requested.
Maintained highest level of confidentiality, protecting the assets of the organization as well as personal information of all members.
Supported overall goal of the organization, working as a team player by exhibiting a strong sense of personal responsibility and the ability to thrive in a fast-paced environment.

Intern

Confidential, Washington, DC

Responsibilities:

Served as an office clerk during the internship where I was responsible for the following:
Performed receptionist duties including answering multiple phone lines, greeting, directing, and welcoming guest.
Utilized Outlook to coordinated meetings and appointments.
Researched and retrieve information as request from senior level executives.