SUMMARY:

To obtain a position with a corporation that offers opportunities and challenges, and a chance to display leadership responsibility and organizational skills for improving the efficiency of operations.

PROFESSIONAL EXPERIENCE:

Confidential, South Orange, NJ

Level 2 Desktop Support

Responsibilities:

• Inspect, Imaged and configure Lenovo laptops
• Install and support Windows operating systems (Windows 7 and 8.1)
• Create user's network and email accounts in Exchange Server 2010
• Grant rights and permissions to certain groups via active directory
• Move workstations and users to appropriate OU/groups in active directory
• Responds to and handles tickets as assigned by the Helpdesk.
• Repairs hardware and software issues Samsung series 5, Lenovo T510, T520 and Helix tablets
• Troubleshoot network connectivity and software issues; printing Network issues with HP, Canon Image Runners
• Supports Adobe suite of products, Nitro pro, Microsoft Office 2010 to 2013
• Working as a desktop technician for Seton Hall University Faculty, Students, Deans
• Working with to block malicious software
• Performs systems upgrades for all the members of the campus
• Support Mac laptops, IPhones, IPADS and may be called to provide basic Macintosh support from the Vice president and Deans

Confidential, NY

Desktop Support Analyst

Responsibilities:

• Specialized in networking and technical support for Microsoft Windows and Apple Mac OS X operating environments.
• Image and configure MacBook Pro, MacBook Air, and Mac Minis bind to domain
• Install VM Fusion virtual windows 7 on Mac OS X machines
• Setup new hires in AD and Google accounts, as well as setting up new or used pc's
• Handled numerous support calls on a daily basis, correcting issues via remote desktop connection.
• Responsible for the pro - active maintenance and troubleshooting of servers and workstations.
• Responsible for the roll out and continuing maintenance of system wide data backups, ensuring security, retention, and recovery of client documents and data.
• Setup, configure, and support iPads, iPhones, android devices and phones
• Setup, configure Fonality IP phones, and assign new phone numbers, transfer phone numbers and extensions.
• Grant rights and permissions to certain groups via active directory
• Move workstations and users to appropriate OU/groups in active directory.

Confidential, Standard Piscataway, NJ

Desktop Support

Responsibilities:

• Imaging, upgrading laptops/desktops to windows 7 and Microsoft office 2010
• Image with Dell KACE K2000 Deployment Appliance
• Distribute software via Dell KACE K1000 Management Appliance
• Software and hardware inventory control via Dell KACE K1000 Management Appliance
• Create user's network and email accounts in Exchange Server 2010
• Grant rights and permissions to certain groups via active directory
• Move workstations and users to appropriate OU/groups in active directory
• Within the Employee.Activity.Request.System. (EARS) and setup new hires in AD and Exchange account as well as setting up new or used pc's
• Configure Cisco IP phones (eg. 7945,7960) using Cisco unified communications solutions
• (Cisco Call Mgr).
• Assign new phone numbers, transfer phone numbers and extensions
• Set up and configure users voicemail accounts using Cisco unity connection
• Order, provision, and configure users Smartphone's (Iphone, Galaxy4, BB, and windows phone).

Confidential, NY

Windows 7 Deployment Engineer/ Desktop Support

Responsibilities:

• Manage strategic engagements while providing exceptional customer service on Windows 7 planning and migration projects
• Develop and present comprehensive analysis and documentation of the customer’s current state of operations and recommendations for Windows 7 and/or Office 2007/2010 migration.
• Create Window 7 Images for several laptops and desktops using ghost
• Imaged Lenovo, Dell, and HP laptops and desktop pc
• Back up the users data via usb HD and/or server
• Join pc to the domain, transfer user data back to pc.
• Activate windows 7 and office 2010.
• Setup Outlook 2010 and map users PST’s
• Setup and configure user's pc as well as a KVM switch
• Setup and configure user’s blackberries and ipad’s
• Provide basic tutorial for the new OS and Office upgrade.
• Provide phone, remote, and in person support.

Confidential, Jersey City, NJ

Desktop Support/VIP Support

Responsibilities:

• Installing, configuring, and implementing software, hardware, and printers.
• Assisted VIP’s of numerous consumer companies in pc related issues such as outlook issues,
• Supporting over 300 local users, remote, office and various clients.
• Responsible for password resets and account lockouts via AD (active directory).
• VPN administration for users accessing the network through different ISP’s.
• Setup email accounts in outlook 2003, 2007, and 2010 as well as trouble shoot email issues for the users.
• Performed imaging and reimaging of laptops and desktops for users as well as asset management duties.
• Refresh users with new PC’s when they are schedule to receive new and/or different PC.
• Use helpdesk-ticketing system for documenting purposes.
• Assist users with various Outlook and Microsoft Office issues.
• Troubleshoot various applications such Citrix, Eroom, and Etime
• Imaged sorian pc's, for the wall units as well as the cart units, configured Internet explorer
• For sorian based web applications.
• In active directory responsible for unlocking and resetting passwords, also setup and add users to certain groups, as well a delegate rights for the users within those groups. delegate security permissions and wireless permission as per request from management once the request has been approved.
• Setup network printers and mapped network drivers for users to use for each department.
• Provided maintenance for Microsoft 2000 and 2003 servers.
• Provided technical support for HP and Xerox Work centre printers.
• Activate network ports by configuring what ports on the switch are available.

Confidential, Lauren Lyndhurst, NJ

Windows 7 Deployment Engineer/Desktop Support

Responsibilities:

• Manage strategic engagements while providing exceptional customer service on Windows 7 planning and migration projects
• Develop and present comprehensive analysis and documentation of the customer’s current state of operations and recommendations for Windows 7 and/or Office 2007/2010 migration.
• Back up the users data via usb HD and/or server, Image HP Laptops and Desktops using imagex
• Activate windows and office 2010.
• Join pc to the domain, transfer user data back to pc.
• Setup Outlook 2010 and map users PST’s
• Provide phone, email, and in person support.
• Provide basic walk thru and instructions for the new OS and Office upgrade.

Confidential, NY

Desktop Support Analyst

Responsibilities:

• Installing, configuring, and implementing software, hardware, and printers.
• Assisted VIP’s of numerous consumer companies in pc related issues such as outlook issues, Blackberry issues in a timely manner.
• Supporting over 1000 global users, remote, office and various clients.
• In Active Directory responsible for unlocking and resetting passwords, also setup and add users to certain groups, as well a delegate rights for the users within those groups., delegate security permissions and wireless permission as per request from management once the request has been approved.
• Supported all Macintosh, desktop, and laptops, image and setup new users.
• VPN administration for users accessing the network through different ISP’s.
• Setup email account as well as user accounts.
• Performed imaging and reimaging of laptops and desktops for users as well as asset management duties.
• Used various ticketing software as Picasso, SRM, and ITSM (Remedy Based) for documenting purposes.
• Assisted users with various Outlook and Microsoft Office issues.
• Troubleshoot various applications such as SAP and Citrix.
• Setup network printers and mapped network drivers for users to use for each department.
• Provided maintenance for Microsoft 2000 and 2003 servers.
• Provided technical support for HP and Xerox printers.
• Setting up voip phones, Ipad, Iphone, and BlackBerrys
• And provide support to all enterprise devices.

Confidential, Madison NJ

Desktop Support/VIP Support

Responsibilities:

• Installing, configuring, and implementing software, hardware, and printers.
• Assisted VIP’s of numerous consumer companies in pc related issues such as outlook issues, Blackberry's and Iphone issues in a timely manner.
• Supporting over 300 local users, remote, office and various clients.
• Responsible for password resets and account lockouts via AD (active directory).
• VPN administration for users accessing the network through different ISP’s.
• Setup email accounts in outlook 2003, 2007, and 2010 as well as trouble shoot email issues for the users.
• Performed imaging and reimaging of laptops and desktops for users as well as asset management duties.
• Refresh users with new PC’s when they are schedule to receive new and/or different PC.
• Use HP PC helpdesk ticketing system for documenting purposes.
• Assist users with various Outlook and Microsoft Office issues.
• Troubleshoot various applications such Citrix, Eroom, and Etime
• In active directory responsible for unlocking and resetting passwords, also setup and add users to certain groups, as well a delegate rights for the users within those groups., delegate security permissions and wireless permission as per request from management once the request has been approved.
• Setup network printers and mapped network drivers for users to use for each department.
• Provided maintenance for Microsoft 2000 and 2003 servers.
• Provided technical support for HP and Xerox Work centre printers.
• Activate network ports by configuring what ports on the switch are available.
• Setting up voip phones, Ipad, Iphone, and BlackBerrys
• And provide support to all enterprise devices.

Confidential, Morris Plains, NJ

Level 2 Desk Side Support/VIP Support

Responsibilities:

• Installing, configuring, and implementing software, hardware, and printers.Assisted VIP’s of numerous consumer companies in pc related issues such as outlook issues, Blackberry issues in a timely manner.
• Supporting over 1000 global users, remote, office and various clients.
• Responsible for password resets and account lockouts via DRA (active directory).
• VPN administration for users accessing the network through different ISP’s.
• Setup email account as well as user accounts.
• Performed imaging and reimaging of laptops and desktops for users as well as asset management duties.
• Used various ticketing software as Picasso, SRM, and ITSM (Remedy Based) for documenting purposes.
• Assisted users with various Outlook and Microsoft Office issues.
• Troubleshoot various applications such as SAP and Citrix.
• Setup network printers and mapped network drivers for users to use for each department.
• Provided maintenance for Microsoft 2000 and 2003 servers.
• Provided technical support for HP and Xerox printers.

Confidential, Edison, NJ

Desktop Support Technician

Responsibilities:

• Support users with trouble shooting hardware and software issues.
• Assign users permissions in active directory and reset passwords.
• Imaged desktops and laptops using ghost.
• Refresh users with new PC’s when they are schedule to receive new and/or different PC.
• Install latest Microsoft updates.
• Join systems to domain using active directory, transfer data and settings.
• Configure Outlook and deploy and recover PC’s/Laptops.
• Installed setup local and map network printers.
• Replace hard drives, video cards and setup dual monitors.
• Respond and resolve technical issues using webstar call tracking system.
• Keep records of inventory in excel spreadsheets.