IT Professional - Technical Support III Resume Baltimore, MD - Hire IT People

SUMMARY:

Seeking position in the technology field that will provide me an opportunity to contribute my educational skills, background, and abilities for the advancement of a company.
Consistently recognized for technical troubleshooting skills by rapidly and cost - effectively resolve challenging technical issues.
Quick to learn and master new technologies and proficient in a range of computer systems, tools and testing methodologies.
Equally successful in both team and self-directed settings.

TECHNICAL SKILLS:

Operating Systems: Windows 7, Windows 8, Windows 10, Windows Server 2008, IOS

Systems: HP, Dell, IBM, Apple, Lenovo, Panasonic, Cisco

Software: BMC Remedy, Office 2007- 2013, HP Service Manager, Landesk Manager, Active Directory, Skype For Business 2015, Cisco Telepresence, Lobby Works, Passage Point.

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

IT Professional - Technical Support III

Responsibilities:

Provide first-level response to end-users with software, hardware, and telecom related issues.
Perform upgrades, repairs and maintenance on the company's PC-related hardware, software and peripherals.
Accurately document instances of desktop equipment or component failure, repair, installation, and hardware removal.
Maintain accurate and up-to-date inventory of hardware and software resources.
Provide technical support for over 1000 users in a Windows 7 environment.
Network support via LANDesk and Remote Desktop, extensive troubleshooting of infrastructure
Provide system administration and support for software\ applications including Microsoft Office 2007 - 2013, SharePoint, Java, Adobe, Landesk, and Symantec Endpoint Protection.
Manage and trained several Interns (Year Up Organization, IT envorinment, etc.)

Confidential - Baltimore, MD

Deployment Technician

Responsibilities:

Installed Servers and UPS’s within a business environment around the Maryland Area.
Backed up and transferred hard drive data from Windows XP desktops onto Windows 7 desktops.
Troubleshooting, research, diagnose, document and resolve technical issues surrounding Windows XP, Windows 7, MS Office, e-mail, Internet connections and hardware/peripherals.
Provided technical support to customers on operational and maintenance aspects of system equipment.
Served as customer contact on technical and service related problems.

Confidential - Baltimore, MD

Desktop Support Technician

Responsibilities:

Completed work using Remedy Software ticketing application to log-in calls, create and complete work tickets.
Analyzed, evaluated, and tested software and hardware problems.
Performed telephone calls and Tier I desktop support to users.
Utilized honed skills in troubleshooting hardware, software, LAN, and operating system issues.

Confidential, Baltimore, MD

Contract Desktop Support Technician\Deployment Tech

Responsibilities:

Handled technical troubleshooting within a business environment around the Baltimore area.
Performed tasks such as PC Conversions, Data Back Ups, and Data Migration, installations, diagnosis, imaging, repair and maintenance of computers, printers, laser printers, AIO printers, network job entry stations and related equipment within a computer network.
Backed up and transferred hard drive data from Windows XP laptops onto Windows 7 laptops.
Migrated data from within a Windows XP environment on to a Windows 7 setting.

Confidential

On Call Desktop Support Technician

Responsibilities:

Performed hardware/ software installations, PC Refresh and provided high-level customer care, training, and technical support.
Assembled and installed a wide array of computer systems and peripheral hardware.
Coordinating and preparing reports on fixed asset inventory of Computers, Monitors, Servers, Printer, etc.

We provide IT Staff Augmentation Services!

It Professional - Technical Support Iii Resume

Baltimore, MD

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship