Windows 10 Migration Tech Resume

SUMMARY:

I am seeking a challenging position to utilize my strong technical skills, work ethics, integrity, and customer service skills.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Windows 10 Migration Tech

Confidential

Responsibilities:

Migrated BP’s Upstream users and configured MS Surface Pro 4 laptop/tablet and Dell XPS 13 laptop in preparation to image machines to Windows 10.
Configured Bios, TPM, Bit locker, device drivers, and troubleshoot image issues with Windows 10.
Transferred user’s data to Windows 10 and provided desktop supports to Windows 10 users.

Desktop Support

Confidential

Responsibilities:

Responsibilities included imaging/reimaging of Windows 10, 7, break-fix, IMAC service, hardware and software support.
Installed and troubleshoot HP network printers.
Troubleshoot and resolved issues dealing with Windows 10, 7, Office 2013, Local Area networks, IPhones, and android. Enabled and configured Sophos drive encryption on all HP laptops.

Desktop Support

Confidential

Responsibilities:

Duties include imaging/reimaging of Windows 7, break-fix, IMAC service, hardware and software support for desktop/laptops.
Create, add, and delete users from Windows 2008 Active Directory.
Heavy Lotus Notes 8.5 support. Enabled and configured BitLocker drive encryption on all laptops.

Desktop Support

Confidential

Responsibilities:

Migrated over 200 Dell laptops/desktops from Windows XP to Windows 7 Enterprise.
Additionally, enabled and configured BitLocker drive encryption on over 250 Dell laptops and desktops.
Provided daily software, hardware maintenance, printers, and desktop support to corporate and remote users.

Technical Analyst

Confidential

Responsibilities:

Provided PC and Nortel Phone support to call center users. Daily support includes mobile support of Iphones, IPads, and Blackberry.
Heavy Lotus Notes support to all users. Heavy ServiceNow user.
Provided Remote Desktop support. Administrator of Confidential ’s Nortel Phone System, Call Pilot manager, and CS10000 Telephony Manager.

Desktop Support

Confidential

Responsibilities:

SME and technical point of contact for the administration and support of Open Text Email Management Outlook Add-in project.
Provided 2nd and 3rd level Desktop support to corporate users, and remote desktop support to field users.
Duties include desktop, laptop Win 7 imaging, break-fix, IMAC, hardware support for HP desktop/laptops and Panasonic Toughbook, IPhones, Android, IPads.

Application Tester

Confidential

Responsibilities:

Installed and tested business applications in a Windows 7 virtualized environment to ensure compatibility.
Troubleshoot errors received and worked with vendors to resolve application issues.
Conducted functionality, and performance testing with subject matter expert.

Windows 7 Migration Tech

Confidential

Responsibilities:

Selected from a pool of migration admins to perform Windows 7 migrations on BP’s Trading Floor.
Migrated Dell laptops, workstations, as well as IBM’s Lenovo laptops to Windows 7.
Installed Wave encryption software on all laptop’s self-encrypting hard drives.
Installed Trading software such as Sap Gui, Discovery, FEA Energy Equity, Bloomberg, Wey, CQG, Fame and Mimic.

Systems Analyst

Confidential

Responsibilities:

Member of Technician Support Center staff that is responsible for Tier2 Desktop / Help Desk support of Windows 7/XP in a laptop and tablet pc environment.
Also responsible for remote help desk (Tivoli) support of Smartphones and Smartpads, focused on IDevice support.