Irrigation Specialist Resume

TECHNICAL SKILLS:

OS/Environments:

Windows XP/7/ 8.1/10
Windows server 2003, 2008, 2012
Active Directory
Android OS
Novell Clients
Cisco iOS, Citrix Clients, VMWare, Hyper - V and Virtual PC Clients

Networking:

TCP/IP
NetBIOS, DNS, LDAP, FTP, Ethernet LAN Switching (Cisco, 3-Com), WAN Technologies (CSU/DSU, Routers, DSL)
VPN and Remote connections

Hardware:

HP/Compaq ProLiant Series Servers, Dell Servers; IBM Blade Servers
HP/Compaq, IBM, Dell and Lenovo Desktops and Laptops
P rinters and MFP's from HP, IBM, Ricoh, Dell, OkiData, Epson and others

Software and Applications:

Microsoft Office 2007, 2010, 2013, Office 365, MS Outlook
Support /Help Desk Ticketing tools used Remedy, Netsuite, Altiris, Ghost, Partition Magic, vSphere
Veritas Storage Solutions
Team Viewer, PC Anywhere and RDP
MS-SQL Clients, Oracle Clients

PROFESSIONAL EXPERIENCE:

Confidential

Irrigation Specialist

Responsibilities:

Software and OS upgrades/changes to various Mobile Phone platforms
Production, Shipping and packing support for Mobile products

Confidential

Irrigation Specialist

Responsibilities:

Service Technician for Residential and Commercial Irrigation Systems
Startups and repairs to Lawn and Landscape Sprinkler systems

Confidential

Computer Hardware/OS Build and Configuration

Responsibilities:

Build, assemble, configure and install Operating Systems and Software Applications on Dell, Lenovo, HP Servers, Desktops, Laptops and Tablets
Assigned assembly tasks from scheduler
Locate and stage pallets of new computers
Unboxed equipment and assembly per documentation
Load firmware and driver packages
Add OS and Apps via Ghost or Altiris images
Configure those systems per client instructions
Asset Tag and update client databases.

Confidential

Call Center Technical Support

Responsibilities:

Working for the TCSR (Technical Call Center Representative) Remote Call Center Software Support for Proprietary Class 2 Ob-Gyn Medical Device
Client-Server support for multi-station, multi-server, SQL based Electronic Fetal Monitoring application in the Hospital Labor and Delivery market sold as Obix
Use of NetSuite CRM for Account and Support documentation
Obix Service and Support Teams have been Ranked #1 in the Industry for 10 straight years
Support of both Hyper-V and VMWare virtual servers and PCs and resolve connection issues

Confidential

Server Administration/Data Center Services

Responsibilities:

Assigned to the Confidential Account to Build/Deploy both Physical and Virtual Windows 2003/2008R2 and 2012 servers into their North American Data Centers
Rack and Cable Data Center Support for the local Mt. Prospect, IL Data Center HP Gen 3 - Gen 8 servers
Light Top of Rack Switch Management for vLAN assignments
BMC Remedy based Change Management, Task Management and CMDB Asset Management and Tracking
Tools used were Altiris Console, VMWare/vSphere to create and manage the Virtual and Physical Server environments, iLO to Manage the Physical Servers and RAID Levels, HP Tools for RAID and NIC Teams as well as Physical Diagnostics
Process Documentation Review and Updates.

Confidential

Field Systems Specialist

Responsibilities:

POS Systems, Business Office Equipment, NCR Kiosks, Router/Switch, Desktop/Laptop setup and repair. Proprietary software support and Project Assignment installations.

Confidential

Site Services Technician

Responsibilities:

Break-Fix investigation and repair to board level of HP DL300, DL500 series and Dell PE servers in a Data Center environment
Assist 3rd Level support in Troubleshooting of all network infrastructure, Multi-Mode fiber and copper LAN cables
Customer Service response servicing a Global Cloud community
Rack and Install of servers, switches and routers to include Cisco Nexus, Juniper Core and F5 Big-IP devices

Confidential

PC-Network Technician/IT Analyst

Responsibilities:

Working remotely as site consultant for the South Business Unit of CGI provided technical support and guidance for over 600 users in 57 business office, home office and production/distribution plant locations
Tasked with installing configuring and maintaining Desktop PC's, Laptops, Servers and their associated wired and wireless networking components via on-site and Remote Support solutions
Daily Microsoft Active Directory interaction and monitoring
Cisco and 3Com routers, switches and Wireless AP's. Heavy Anti-Virus work at the Desktop level
Virtual Machine and Ghost images created and deployed
Remedy Helpdesk software. Extensive customer service supporting Dell Laptop and Desktop equipment

Confidential

Network and Systems Senior Technician

Responsibilities:

Provided Local Network as well as System Administration support for scores of users from multiple departments and locations in a Corporate Enterprise
Installed, configured and monitored performance of Servers, Computers, Laptops, Routers, Switches and Access Points
Troubleshot and resolved Operating System, application and E-mail issues
Managed 12 production, application, file and print servers
Both Wired and Wireless topology supported
Disaster Recovery and Backup

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