COMPUTER SYSTEM ANALYST Resume

SUMMARY:

Bilingual technology student with over 10 years of work experience cultivating strategic relationships with cross - functional internal and external clients to drive innovative solutions for seamless operations in diverse arenas. Quality-focused team leader and self-motivated team player with proven success managing multiple simultaneous projects. Disciplined quick learner with exceptional interpersonal and communication skills.

CORE COMPETENCIES:

IT Networking
Documentation
Systems Analysis
End User Support
Staff Management
Conflict Resolution
Budget Management
Troubleshooting
Customer Service
Network/Hardware support

TECHNICAL SKILLS:

Computer Skills:: Active Directory, Microsoft Office Suite (Excel, Word, Outlook), Microsoft SCSM-SCCM

PROFESSIONAL EXPERIENCE:

Confidential

COMPUTER SYSTEM ANALYST

Responsibilities:

Provides support to 911 team, police, firefighters and other Prince William County staff on variety of IT issues; provides service and customer support during field visits to all Prince William County users; provides routine support for network and/or telecommunications functions; and provides timely response to all incidents, requests and outages alerts.
Manages all onsite installation, repairs, maintenance and test tasks. Maintains inventory list of agency hardware and software.
Documents all actions in accordance with standard company policies and procedures. Follows field procedures and protocol for migrating data for user and installing software to new system.
Installs pre-identified applications and post-imaging on desktops, laptops, surface pro and printers; installs, repairs, configures, maintains, troubleshoot, and upgrades PCs, LANs, and related equipment and software; installs and configures PCs and component parts; installs network operating system and standard programs; and administers, installs and configures local area networks.
Tests equipment for network connectivity and basic functionality after installation according to provided process. Interacts with network services, software systems engineering, and applications development to restore, identify and correct core problems.
Performs cable routing and termination, equipment installation and configuration, labeling and documentation. Performs basic system testing and operational tasks such as installation of patches, network connectivity testing, and data backups.
Identifies, researches and resolves technical problems, using remote technologies to troubleshoot and repair issues. Diagnoses errors or technical problems and determines proper solutions.

Confidential

IT PROFESSOR ASSISTANT/AIDE

Responsibilities:

Assisted professor with all hardware maintenance in classroom, performing basic Wi-Fi configuration and network/Internet issues troubleshooting.
Fixed, repaired and swapped parts in desktops, laptops, routers and switches.

Confidential

BARTENDER

Responsibilities:

Resolved product/service issues by understanding customer feedback, providing solutions and following up to ensure customer satisfaction. Provided outstanding customer service to patrons.
Prepared product/service reports via collection and analysis of customer information. Recommended products/services to management based upon customer needs analysis.

Confidential

ASSISTANT MANAGER

Responsibilities:

Achieved monthly sales goals, visiting customers to promote new and existing merchandise.
Created positive and productive work environment to motivate staff to achieve sales goals.
Helped to complete all store administrative tasks, including inventories.

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