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Desktop Support Technician Resume

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SUMMARY:

  • Energetic, and motivated Team player; with more than 4 years of experience; Professionally trained with demonstrated expertise in Information Technology, networking and security; works well in high stress environments and willing to take on extra assignments.
  • Holds Secret Security Clearance.
  • Consistently recognized for technical troubleshooting skills used to rapidly and cost - effectively resolve challenging technical issues.
  • “Quickly study”; equally successful in both team and self-directed settings; Proficient in a range of computer systems, languages, tools and testing methodologies.
  • CompTIA Certified Security+
  • Solid knowledge of LAN/WAN administration and support. Strong technical background with a solid history of delivering excellent service along with a genuine commitment to quality

TECHNICAL SKILLS:

Systems: Windows XP/7/8/10, Vista and, Sever 2008/2013

Languages: Java, Dos ScriptSoftware: Microsoft Works, Adobe Flash, Microsoft Office, Ghostcast

Networking: TCP/IP, FTP, DNS, DHCP, SSH, POP3, SMTP, TELNET, VPN, TFTP

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Support Technician

Responsibilities:

  • Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorized desktop applications
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
  • Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
  • Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
  • Customize desktop hardware to meet user specifications and site standards
  • Performs work in compliance within specified warranty requirements
  • Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
  • Safely package equipment for branches and arrange for the transport of the equipment
  • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
  • When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member
  • Develop trends by monitoring and analyzing incoming calls, problems and support requests

Confidential

Network Administrator/ Information Assurance

Responsibilities:
  • Install/repair routers, PCs, and other hardware devices.
  • Replace defective wiring and components, using hand tools and soldering iron, record defects on tag attached to unit and return it to production department for repair.
  • Trained current soldier and new soldiers, read test schedule, work orders, test manuals, performing specifications, wiring diagrams and schematics to ascertain testing procedure and equipment to be used
  • Configure, install, and maintain SharePoint Server, Microsoft Exchange Server 2010, Active Directory, Domain Controller
  • Configure, install, and maintain VMWare
  • Worked with sensitive encrypted devices including oversight and maintenance, resulting in proper security of classified and sensitive data

Confidential

PC Repair Tech

Responsibilities:
  • Greeted, received, processed and verified the accuracy of customer’s orders.
  • Ensured and provided quality service to both internal and external customers.
  • Maintain, Repair computer devices and Peripheries
  • Install, configure and update software

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