Desktop Support Technician Resume

SUMMARY:

Energetic, and motivated Team player; with more than 4 years of experience; Professionally trained with demonstrated expertise in Information Technology, networking and security; works well in high stress environments and willing to take on extra assignments.
Holds Secret Security Clearance.
Consistently recognized for technical troubleshooting skills used to rapidly and cost - effectively resolve challenging technical issues.
“Quickly study”; equally successful in both team and self-directed settings; Proficient in a range of computer systems, languages, tools and testing methodologies.
CompTIA Certified Security+
Solid knowledge of LAN/WAN administration and support. Strong technical background with a solid history of delivering excellent service along with a genuine commitment to quality

TECHNICAL SKILLS:

Systems: Windows XP/7/8/10, Vista and, Sever 2008/2013

Languages: Java, Dos ScriptSoftware: Microsoft Works, Adobe Flash, Microsoft Office, Ghostcast

Networking: TCP/IP, FTP, DNS, DHCP, SSH, POP3, SMTP, TELNET, VPN, TFTP

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Support Technician

Responsibilities:

Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorized desktop applications
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
Customize desktop hardware to meet user specifications and site standards
Performs work in compliance within specified warranty requirements
Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
Safely package equipment for branches and arrange for the transport of the equipment
Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member
Develop trends by monitoring and analyzing incoming calls, problems and support requests

Confidential

Network Administrator/ Information Assurance

Responsibilities:

Install/repair routers, PCs, and other hardware devices.
Replace defective wiring and components, using hand tools and soldering iron, record defects on tag attached to unit and return it to production department for repair.
Trained current soldier and new soldiers, read test schedule, work orders, test manuals, performing specifications, wiring diagrams and schematics to ascertain testing procedure and equipment to be used
Configure, install, and maintain SharePoint Server, Microsoft Exchange Server 2010, Active Directory, Domain Controller
Configure, install, and maintain VMWare
Worked with sensitive encrypted devices including oversight and maintenance, resulting in proper security of classified and sensitive data

Confidential

PC Repair Tech

Responsibilities: