Showroom Coordinator Resume

SUMMARY:

Customer Service Representative providing excellent customer service in support of call centers desire to become Best in Class, with a focus on Quality Assurance and First Call Resolution.
Effective planning and organizational skills; detail - oriented and deadline driven
Well-developed communication skills demonstrated through extensive customer service, answering multi-line phones, preparing reports and documentation, and achieving positive interaction with individuals at all levels
Expertise in business administration, planning, record keeping, policies, procedures, researching, scheduling, and related responsibilities to ensure productive operations
Work well independently and well as part of a team; solid work ethic
Fast Learner; quickly in corporate and implement new procedures
High energy, enthusiastic and dependable individual; excels in challenging environments

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Showroom Coordinator

Responsibilities:

Serve as a liaison between clients and company departments.
Answering, screened, and routed incoming calls
Direct customers to appropriate departments/areas of the Showroom.
Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
Recommend products to customers, based on customers' needs and interests.
Answer customers' questions about products, prices, availability, product uses, and credit terms.
Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
Participates in associate meetings and communicates any concerns to management.
Assist in scheduling and coordinating team activities.

Confidential

POS Support Center Tier 2 Specialist

Responsibilities:

Provide operational and technical assistance to end-users on dispensers and Passport POS and other Confidential related products and services
Open, manage and dispatch Authorized Service Contractors
Manage, monitor, and resolve tasks and alarms on a daily basis
Manage and resolve emails from Major oil Companies and independent customers

Confidential

Customer Service Representative

Responsibilities:

Communicate via inbound and outbound telephone calls for Confidential clients, including fortune 100 companies
Accurately document and update records in required systems
Assisted Management with the development of training material
Delivered feedback of successes and opportunities through use of various coaching techniques
Contributed to developing an upbeat and supportive team culture
Worked collaboratively with peers to share learning and best practices
Participated in new hire call simulations, role plays, and conducted coaching and feedback during new hire training
Attended, participated, and arrived on time to all required meetings with a professional and team oriented presence

Confidential

Customer Service Representative Tier 3/Technical Support

Responsibilities:

Communicate via inbound and outbound telephone calls and email with consumers
Accurately document and update records in required systems
Provide prompt resolution to customer inquiries by assisting in resolving customer service issues and concerns
Follow up in a timely manner to ensure customer satisfaction
Understand all programs, systems, and procedures necessary to perform job effectively
Escalate customer complaints and/or calls through the appropriate channel to management
Answer escalated and/or nonstandard incoming calls and/or emails from customers and/or members of corporate in a professional, polite, and courteous manner

Confidential

Responsibilities:

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps
Research required information using available resources
Accurately process and record call transactions using a computer and designated tracking software
Offer alternative solutions where appropriate with the objective of retaining customers

Confidential

Administrative Assistant

Responsibilities:

Answering, screened, and routed incoming calls
Performed general administrative duties and provided professional customer service
Order supplies, maintain records management systems, and schedule meetings
Organize, prioritize, sort, and respond to incoming correspondences