Communication Technician IIIÂ Resume Largo, MD - Hire IT People

OBJECTIVE:

To become a strong asset to your company, by being a team leader, willingly working in cooperation with others, and being a positive role model for my fellow co - workers.

TECHNICAL SKILLS:

Windows 95, 98, NT, ME, 2008, & XP A+
Software A+
Hardware Network+
Network Essentials
Microsoft Office Suite
A&B computer level in business clerical
Advanced PC
Skills Customer
Service Punctuality
Professionalism
Sales Cross Selling Multitasking

PROFESSIONAL EXPERIENCE:

Confidential, Largo, MD

Communication Technician III

Responsibilities:

Performs connects, troubleshooting or changes of service for Cable, High Speed Internet.
Performs service calls. Reviews all requested services with the customer in order to ensure understanding and agreement.
Troubleshoots the drop from the tap to the customer’s equipment. Installs and removes converters in order to provide customer with upgrades or downgrades in service and determines acceptability of service by reviewing picture quality following connection of cable service in order to provide the best possible service for the customer.
Perform requested and non - pay disconnects, adhering to Confidential procedures and safe work practices, in order to provide requested services.
Pre-wire single unit dwellings in order to provide ready hook-up capabilities.
Clean, maintain and stock vehicle and equipment in order to be prepared to perform required duties.
Inspect existing ground or make new ground according to the National Electrical Code in order to protect employees, customers, and equipment from electrical shock or damage.
Complete associated paperwork with each work order in a timely manner in order to ensure all details of the work are recorded for entry in the customers account once the work is checked in.
Properly operate and maintain installation tools and equipment.
Report need for vehicle repair or service when required and/or prescribed.
Report any accidents, losses, injuries or property damage to supervisor and customer when appropriate.
2010 rookie of the year award

Confidential

Customer Account Executive

Responsibilities:

Answer customer problems regarding billing, service problems, products, and features
Correct errors and discrepancies on customer billings as necessary
Sell a variety of products and services to customers through effective consultation on every interaction
Prepare work orders for maintenance requests after determining if field visits are required, and ensure appropriate follow-up procedures are met
Perform billing and posting of customer accounts. Resolve delinquent account balances
Obtain assistance from Help Desk or Supervisor for complex inquiries
Represent Confidential in a professional and positive manner in all situations

Confidential, Seat Pleasant, MD

Assistant Manager

Responsibilities:

Open/Close store
Check/Send out inventory
Stock merchandise
Run Shift
Train new employees
Maintain and balance cash drawer at the end of shift

Confidential

Senior Game Advisor

Responsibilities:

Assist manager(s) in opening and closing of store
Sell new and used games systems and accessories
Provide information on new releases
Stock merchandise
Cross sell games and products
Reserve games
Subscribe customers to magazines & company cards
File games in alphabetical order
Maintain and balance cash drawer at the end of shift
Answer phones in a courteous and professional manner

Confidential, Washington, DC

Cashier

Responsibilities:

Taking customers orders and serving their food
Process customer requests in a timely and efficient manner
Being professional and courteous to all customers and co-workers
Train new employees
Maintaining and balancing cash drawer at the end of shift

Confidential, Rockville, MD

On Call Star

Responsibilities:

Filing
Copying
Stocking Documents
Handling other duties as assigned

Confidential, Rockville, MD

Help Desk Technician

Responsibilities:

Providing problem solving techniques for computer software and hardware consumers
Organizing documents
Storing files for future references

Confidential, Washington, D.C

Laborer

Responsibilities:

Masonry work such as bricklaying
Drywall pasting
Janitorial work such as cleaning facilities

Confidential, Laurel, MD

Sales Representative

Responsibilities:

Sell upgrades of Verizon’s DSL and telephone service to existing customers
Train new sales representatives
Provide customer service
Ensure customer satisfaction
Cross selling of products

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Communication Technician IiiÂ Resume

Largo, MD

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