Customer Service Desk Representative,Â Chester, Virginia Resume

SUMMARY:

I’m experienced with Microsoft Word, Excel, PowerPoint, Quick Books, Grade Quick & Photoshop.
I’ve also handled book keeping, payroll, event planning & employee scheduling.
I excel in customer service, phone etiquette, & supervising.
I’m great with the care & education of children & adults from ages 3 - 80 years old.
I’m independently motivated, well organized & a detail oriented individual.
I’m a dependable team worker & am very skilled at multi-tasking.

PROFESSIONAL EXPERIENCE:

Confidential, Chester, Virginia

Customer Service Desk Representative

Responsibilities:

I assist in handling the store’s money: Western Union, Lottery, money orders, rewards cards, & all 22 cash register tills.
I help take care of any issues that customers may be having, while answering both phones, cleaning & stocking the store’s front end, & helping supervise front end employees & tasks.

Confidential, Chester, Virginia

To-Go Cashier, & Hostess - Supervisor

Responsibilities:

I answered phones, served up to 6-8 tables at a time, took their food orders & made sure it was delivered correctly to their table in a timely manner, kept drinks full & handled payments.

Confidential, Richmond, Virginia

Receptionist - Supervisor

Responsibilities:

I answer up to 4 phone lines at one time, while handling up to 2-3 clients at the desk, all while keying into the computer & helping maintain around 35 dentals & surgeries daily.
This job requires me to multitask at a very fast pace, while paying close attention to detail on medical records & having exceptional customer service to every single person on the phone & that walks through the door.

Confidential, Richmond, & Chester, Virginia

Supervisor

Responsibilities:

Provided exceptional health care to clients, thoroughly cleaned their houses, ran errands for them, showered, fed & clothed them.
I had to make sure they were well cared for & their house was maintained, while communicating well with them, their loved ones & other business & medical professionals.

Confidential, Chester, Virginia

Supervisor

Responsibilities:

Greeted & connected with guests, while making up to 4 drinks at a time, taking new orders, keeping up with the cash register till & doing lots of cleaning & stocking.
The job required a great amount of multi-tasking & great customer service.

Confidential, Chester, Virginia

Server - Supervisor

Responsibilities:

Served up to 10-12 tables at a time, took their food orders & made sure it was delivered correctly to their table in a timely manner.
I made all their salads & desserts (timing them correctly too), kept drinks full & handled payments.

Confidential, Colonial Heights, Virginia

Teacher - Supervisor & Vice Principal

Responsibilities:

Taught Spanish I-III, Art & Yearbook to grades K-12 & substituted for other teachers.
I also helped chaperone field trips & wrote detailed lesson plans for all 13 grades for Spanish, Art & Yearbook.
I was in charge of some extracurricular activities after school & tutoring those students in need of extra help.
I also taught a summer school class that consisted of ages 3-12 years old.

Confidential, Fort Lee, Virginia

Educator & Bookkeeper - Supervisor

Responsibilities:

Educated children from schools all across Richmond & the Tri-city areas that came for field trips (based on the local SOLs).
Helped develop & maintain 7+ education programs, kept the books for grants, payroll & other financial accounts.
Participated in the CAB group that supported the museum by raising awareness & money.
I helped with local events around Fort Lee. I started & headed up the big event for the museum called “A Night at the Museum” based off the popular family movie.
I networked & brought in an entire team of about 30+ actors & volunteers.
I created the script, props & scenes. I also created crafts & activities for the kids to do while waiting to go on a tour & was able to get snacks & drinks donated, all while juggling over 200 Students that attended each night with the help of volunteers.