Desktop Support Analyst II Resume Chicago, IL - Hire IT People

TECHNICAL SKILLS:

Operating Systems: Windows 10, 8, 7, XP MAC OS

Microsoft Office: 365, office 2010, 2013, 2016

HP warranty support: TCP/IP, DNS, DHCP

PROFESSIONAL EXPERIENCE:

Desktop Support Analyst II

Confidential, Chicago, IL

Responsibilities:

Create share folders for different departments on server, and add user to different security groups so they have access to the folders
Managed over 10000 pcs with about 8000+ users
Use Microsoft SCSM ticketing system to manage over 20 - 30 tickets daily
Lead and supported numerous projects from a desktop aspect
Responsible for all printer needs ie: installing, troubleshooting, add pcs, and printer moves.
Responsible for handling all warranty pc problems
Expert use of Active Directory to set up new users, and move pcs throughout the different OUs for the organization
Helped managed MS exchange
Lead tech for the OR (operating room) to fix all problems, and to solve issue with communication issues with anesthesia equipment
Also assign to help the security team remediate any virus issues that may arise.

Desktop Comp Technician Lead

Confidential, Hammond, IN

Responsibilities:

Manage and build on call rotation
Report to supervisor performance of my tech team
Be a source of help for the technicians by via email, call or text
Manage over 3000 computers in the hospital
Troubleshooting Microsoft office 2010
Manage Microsoft exchange for users and troubleshoot problems that arise Managed HP Pcs for the hospitals
Complete all troubleshoot, and repair for the Franciscan Hospital computers
Use Heat ticketing system to track and Manage logs daily
Prioritize tickets out of heat to make sure
Manage over 200 different calls and tickets from Heat a month for assigned hospitals Provide excellent customer service to end users before, during and after handling each ticket.
Troubleshoot all Hospital based programs such as EPIC and MCKESSON, document solution to each problem.
Remove and add computers and tablets from active directory.
Remove and add users to different groups on AD while assigning different security rights to different users.
Install all soft/hardware installs
Image and deploy new computers and reimage computer as needed.
Replace phones as needed
Make sure to keep server room clean so I can easily go in and make ports live as needed

Footwear lead

Confidential, Michigan City, IN

Responsibilities:

Managed the daily tasks of 30+ employees
Excellent customer service support provided, giving knowledge about the benefits of our athletic shoes and clarification of each shoe's technology.
Maintaining cash drawer balance 100% of the time.
Consistently met all sales goals.
Received numerous customer surveys highlighting my great job performance.
Helped process shipments of different shoes into inventory
Employee of the year for FY 2013

Seasonal Department Supervisor

Confidential, Merrillville, IN

Responsibilities:

Sales Associate- Electronics, Cashier, Truck Coordinator
Managed over 30 workers as a seasonal manager
Proficient in operation of the register, floor and inventory
Made sure cashiers were meeting their quotas for instant credits, donations, and rewards Voided transactions for cashier errors.
Addressed all customer questions, comments or complaints
Provided excellent customer service to all guests
Troubleshooting for all the problems with electronics (phones, games, tablets, mp3, IPod)
Operated cash register, and balanced cash drawer to 100%
Helped unload and load shipments we received and sent out
I enrolled more than a 1000 customers for loyalties programs and credit cards
Team member of the month
Met and exceeded sales goals every month
Bookstore Worker

Confidential, Chicago, IL

Inventory Coordinator

Responsibilities:

Cashier operating cash register, balancing to 100% accuracy
Maintaining organizational system for all books needed for the University
Ordered all books that were needed for the University
Helped the university save thousands of dollars buy finding ways to pay cheaper prices for books.

Sales Associate

Confidential

Responsibilities:

Consistently met or exceeded sales goals
Operated cash register, balancing to 100% accuracy
Trained new associates
Assisted customers with their footwear needs
Maintained highest level of professionalism when handling customer service related issues Sales associate of the month, three years in a row.