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Tier Ii Team Lead Resume

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Houston, Tx

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SUMMARY:

To attain a position in an IT environment, where I can make a significant contribution while continuing to improve my skills.

TECHNICAL SKILLS:

  • Windows XP, Vista, 7, and 8.1
  • Active Directory
  • Microsoft Office 2003/2007
  • Cabling and Patch Panels
  • Microsoft Server 2003/2008
  • Remote Desktop/Cisco VPN
  • WAN, LAN, Wireless LAN
  • Mac OS X
  • McAfee ePO
  • Solarwinds
  • Virus/Spyware Removal
  • Computer/Laptop Repair
  • Citrix

PROFESSIONAL EXPERIENCE:

Confidential, Houston TX

Tier II Team Lead

Responsibilities:

  • IT Tier II support for all users in corporate branch and all other branch.
  • Equipment Setup
  • Convert users and various offices around the US to Citrix environment.
  • Remote and hands on workstation support.
  • Virus and Malware removal using Fireamp/SCEP and Sophos
  • Printer support for both local and network.
  • VPN support for Cisco and Shrew
  • RSA Hard/Soft Token setup.
  • Office 365 support.
  • Citrix VM Desktop support.

Confidential, Houston, TX

Responsibilities:

  • Provide hands - on and remote workstation support services for users
  • Assist users with all office product issues.
  • Virus and malware removal, both manual and through ePO
  • Troubleshoot vpn issues for remote users
  • Help users with active directory password resets
  • Troubleshoot network printer and scanners in building
  • Troubleshoot most IT related issues for users in office and on remote oil rig locations

Confidential, Houston, TX

Responsibilities:

  • Responsible for supporting 17 lines of 34 testers which test customer computers.
  • Conduct computer and/or sub-component lever assembly and disassembly
  • Perform repairs on laptops by debug troubleshooting, software testing
  • Conduct daily maintenance/and or repair on test equipment.

Confidential, Houston TX

Responsibilities:

  • Handle incoming calls for Technical Support in call queue.
  • Assist customer with ISP support and troubleshooting.
  • Help establish both wired and wireless networks over the phone.
  • Step by step assistance in with any issue of Confidential service.

Confidential, Houston TX

Responsibilities:

  • Installed and configure desktop systems.
  • Setup LAN connections to local school network.
  • Work with school staff to facilitate computer deployment for the following school districts:

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