SUMMARY:
To attain a position in an IT environment, where I can make a significant contribution while continuing to improve my skills.
TECHNICAL SKILLS:
- Windows XP, Vista, 7, and 8.1
- Active Directory
- Microsoft Office 2003/2007
- Cabling and Patch Panels
- Microsoft Server 2003/2008
- Remote Desktop/Cisco VPN
- WAN, LAN, Wireless LAN
- Mac OS X
- McAfee ePO
- Solarwinds
- Virus/Spyware Removal
- Computer/Laptop Repair
- Citrix
PROFESSIONAL EXPERIENCE:
Confidential, Houston TX
Tier II Team Lead
Responsibilities:
- IT Tier II support for all users in corporate branch and all other branch.
- Equipment Setup
- Convert users and various offices around the US to Citrix environment.
- Remote and hands on workstation support.
- Virus and Malware removal using Fireamp/SCEP and Sophos
- Printer support for both local and network.
- VPN support for Cisco and Shrew
- RSA Hard/Soft Token setup.
- Office 365 support.
- Citrix VM Desktop support.
Confidential, Houston, TX
Responsibilities:
- Provide hands - on and remote workstation support services for users
- Assist users with all office product issues.
- Virus and malware removal, both manual and through ePO
- Troubleshoot vpn issues for remote users
- Help users with active directory password resets
- Troubleshoot network printer and scanners in building
- Troubleshoot most IT related issues for users in office and on remote oil rig locations
Confidential, Houston, TX
Responsibilities:
- Responsible for supporting 17 lines of 34 testers which test customer computers.
- Conduct computer and/or sub-component lever assembly and disassembly
- Perform repairs on laptops by debug troubleshooting, software testing
- Conduct daily maintenance/and or repair on test equipment.
Confidential, Houston TX
Responsibilities:
- Handle incoming calls for Technical Support in call queue.
- Assist customer with ISP support and troubleshooting.
- Help establish both wired and wireless networks over the phone.
- Step by step assistance in with any issue of Confidential service.
Confidential, Houston TX
Responsibilities:
- Installed and configure desktop systems.
- Setup LAN connections to local school network.
- Work with school staff to facilitate computer deployment for the following school districts:
