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Customer Service Representative Resume

Washington, DC

SUMMARY:

  • To obtain full time employment with an organization that will utilize my management, administrative, and customer service skills and gain further experience to benefit mutual growth and success.
  • Nine years of strong customer service skills
  • High volume call center experience
  • Experience with government, commercial health insurance, and human services programs
  • Strong organizational skills
  • Effective communication skills
  • Capable of problem solving and troubleshooting issues and finding the solution
  • Proficient in Microsoft Office, Sales Force, Avaya, Citizen, Caseworker, and Identity
  • Adaptive team player
  • Opening/closing procedures

PROFESSIONAL EXPERIENCE:

Customer Service Representative

Confidential, Washington, Confidential

Responsibilities:

  • Provide service and support to individuals and small business by telephone and email that are enrolling in health insurance through Confidential.
  • Work on the Confidential Access System (DCAS) to assist individuals with completing application for Confidential
  • Multi - task by simultaneously communicating with the consumer while researching their case and documenting the call accurately
  • Meet individual performance standards, including the confidentiality and security of information
  • Assisting and resolving issues related to applications and eligibility determination for the Exchange
  • Provide technical support and step-by-step solutions to consumers who are experiencing issues with their username, password and security questions associated with their Confidential Confidential online account

Shift Supervisor

Confidential, Glenarden, MD

Responsibilities:

  • Worked effectively with the store manager to ensure daily successful operation of the store
  • Supervised store crew members
  • Train, develop, and evaluate crew members
  • Key holder for store, safe, and registers
  • Perform store opening and closing duties, including counting cash drawers and making daily deposit
  • Merchandise presentations, displays and weekly signs

Children’s and Men’s Department Lead

Confidential, Oxon Hill, MD

Responsibilities:

  • Experience with high-volume retail
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Prevented store losses using awareness, attention to detail and integrity
  • Organized weekly sales reports for the departments and changed price signs as needed
  • Trained new employees
  • Cross-trained and provided support for other customer service representatives
  • Worked under strict deadlines to perform monthly floor sets of new products

Overnight Lead Cashier

Confidential, National Harbor, MD

Responsibilities:

  • Managed overnight employees to ensure smooth transition for the am staff
  • Performed restaurant opening duties, including counting cash drawer and checking all equipment for proper functioning
  • Responsible for checking out employees and customers in a timely manner and guaranteeing high level of customer service
  • Performed nightly cash and credit logs
  • Displayed a positive attitude for a positive customer experience and resolved all customer complaints

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