Customer Service Representative Resume Washington, DC - Hire IT People

SUMMARY:

To obtain full time employment with an organization that will utilize my management, administrative, and customer service skills and gain further experience to benefit mutual growth and success.
Nine years of strong customer service skills
High volume call center experience
Experience with government, commercial health insurance, and human services programs
Strong organizational skills
Effective communication skills
Capable of problem solving and troubleshooting issues and finding the solution
Proficient in Microsoft Office, Sales Force, Avaya, Citizen, Caseworker, and Identity
Adaptive team player
Opening/closing procedures

PROFESSIONAL EXPERIENCE:

Customer Service Representative

Confidential, Washington, Confidential

Responsibilities:

Provide service and support to individuals and small business by telephone and email that are enrolling in health insurance through Confidential.
Work on the Confidential Access System (DCAS) to assist individuals with completing application for Confidential
Multi - task by simultaneously communicating with the consumer while researching their case and documenting the call accurately
Meet individual performance standards, including the confidentiality and security of information
Assisting and resolving issues related to applications and eligibility determination for the Exchange
Provide technical support and step-by-step solutions to consumers who are experiencing issues with their username, password and security questions associated with their Confidential Confidential online account

Shift Supervisor

Confidential, Glenarden, MD

Responsibilities:

Worked effectively with the store manager to ensure daily successful operation of the store
Supervised store crew members
Train, develop, and evaluate crew members
Key holder for store, safe, and registers
Perform store opening and closing duties, including counting cash drawers and making daily deposit
Merchandise presentations, displays and weekly signs

Children’s and Men’s Department Lead

Confidential, Oxon Hill, MD

Responsibilities:

Experience with high-volume retail
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
Prevented store losses using awareness, attention to detail and integrity
Organized weekly sales reports for the departments and changed price signs as needed
Trained new employees
Cross-trained and provided support for other customer service representatives
Worked under strict deadlines to perform monthly floor sets of new products

Overnight Lead Cashier

Confidential, National Harbor, MD

Responsibilities:

Managed overnight employees to ensure smooth transition for the am staff
Performed restaurant opening duties, including counting cash drawer and checking all equipment for proper functioning
Responsible for checking out employees and customers in a timely manner and guaranteeing high level of customer service
Performed nightly cash and credit logs
Displayed a positive attitude for a positive customer experience and resolved all customer complaints