Customer Service Representative Resume
3.00/5 (Submit Your Rating)
Washington, DC
SUMMARY:
- To obtain full time employment with an organization that will utilize my management, administrative, and customer service skills and gain further experience to benefit mutual growth and success.
- Nine years of strong customer service skills
- High volume call center experience
- Experience with government, commercial health insurance, and human services programs
- Strong organizational skills
- Effective communication skills
- Capable of problem solving and troubleshooting issues and finding the solution
- Proficient in Microsoft Office, Sales Force, Avaya, Citizen, Caseworker, and Identity
- Adaptive team player
- Opening/closing procedures
PROFESSIONAL EXPERIENCE:
Customer Service Representative
Confidential, Washington, Confidential
Responsibilities:
- Provide service and support to individuals and small business by telephone and email that are enrolling in health insurance through Confidential.
- Work on the Confidential Access System (DCAS) to assist individuals with completing application for Confidential
- Multi - task by simultaneously communicating with the consumer while researching their case and documenting the call accurately
- Meet individual performance standards, including the confidentiality and security of information
- Assisting and resolving issues related to applications and eligibility determination for the Exchange
- Provide technical support and step-by-step solutions to consumers who are experiencing issues with their username, password and security questions associated with their Confidential Confidential online account
Shift Supervisor
Confidential, Glenarden, MD
Responsibilities:
- Worked effectively with the store manager to ensure daily successful operation of the store
- Supervised store crew members
- Train, develop, and evaluate crew members
- Key holder for store, safe, and registers
- Perform store opening and closing duties, including counting cash drawers and making daily deposit
- Merchandise presentations, displays and weekly signs
Children’s and Men’s Department Lead
Confidential, Oxon Hill, MD
Responsibilities:
- Experience with high-volume retail
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Prevented store losses using awareness, attention to detail and integrity
- Organized weekly sales reports for the departments and changed price signs as needed
- Trained new employees
- Cross-trained and provided support for other customer service representatives
- Worked under strict deadlines to perform monthly floor sets of new products
Overnight Lead Cashier
Confidential, National Harbor, MD
Responsibilities:
- Managed overnight employees to ensure smooth transition for the am staff
- Performed restaurant opening duties, including counting cash drawer and checking all equipment for proper functioning
- Responsible for checking out employees and customers in a timely manner and guaranteeing high level of customer service
- Performed nightly cash and credit logs
- Displayed a positive attitude for a positive customer experience and resolved all customer complaints