IT Analyst Resume Houston, TX - Hire IT People

SUMMARY:

Dynamic individual with outstanding communication skills, Bilingual (English, Spanish). With 15 years’ experience in the Information Technology industry. Seeking a challenging career in the technology industry, to utilize my quality driven professional ethic. I have a result oriented personality, with creative problem solving skills.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

IT Analyst

Responsibilities:

Responsible for maintenance of servers, manage and support network infrastructure.
Supports manage and maintain company security and security policies.
Manage multiple client VPN setups, configuration and security. FTP site configuration, maintenance. Symantec virus administration.
Managed email security, setup and configuration. Administer/configure VoIP phone system.
Special projects as assigned, configured, migrated and setup new bank financial database
Desktop support to over 400 users, deployed software applications, updates. Deployed Office 365 and Windows 10. Administered Internet security Software Company wide. Migrated network shares to new implemented infrastructure

Confidential, Houston, TX

Systems analyst

Responsibilities:

Assisted in the design, specification, implementation, and maintenance of automated and manual systems.
Work with users in the support of business applications. Support to over 1000 users. Handled special projects as assigned.
I was involved in removing 22 regional Oracle databases from replication.
Created user accounts and gave access rights to users in a proprietary application that ran on Oracle forms.

Confidential, Houston, TX

Helpdesk support analyst

Responsibilities:

Assisted with PC peripheral/accessory devices, provided technical assistance and support configuring and trouble - shooting desktops, laptops and other office peripherals.
Installed, modified, and maintained software, created and managed new user accounts among several systems (Lotus Notes, Active directory, Citrix, proprietary software)
Active Directory Provisioning, Group Policies, OU, scripting, etc., removal of viruses, spam and ad aware infected computers

Confidential, Houston, TX

Help desk support analyst

Responsibilities:

Assisted end users with the installation of Compaq computer equipment, laptops, desktops and printers.
Improved customer satisfaction and first call resolution, improving call volume.
Troubleshooting installation of software and hardware. Troubleshooting printers, Email support.
Was in charge of all IPAQ repair and return process. Received customer iPAQ, ship iPAQ to Confidential repair center, contacted customer and advised cost of repair, tracked shipments, verify shipping status

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It Analyst Resume

Houston, TX

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