Internet Support Representative Resume

SUMMARY:

15 years experience in the Information Technology field.Currently looking for Unix System Administration opportunities. Excellent problem solving skill set.

PROFESSIONAL EXPERIENCE:

Confidential

Internet Support Representative

Responsibilities:

Installation of Voice Over IP telephone systems

Confidential

Internet Support Representative

Responsibilities:

Provided tech support to customers over the phone.

Confidential, Des Moines, IA

Contract Support

Responsibilities:

Provided systems management support for Solaris and Linux environment.
Veritas cluster administration.
Automated system reporting with Perl scripts
System consolidation planning
EMC Patrol monitoring software

Confidential, Des Moines, IA

Systems Technician

Responsibilities:

Supported in house Sun servers running Solaris versions 7 - 10, as well as Red Hat Linux.
Applications supported included Sun One Webserver, mailserver, and directory server.
Veritas Netbackup.
Provided remote and on-site support to customers.
Unix/windows integration with Samba filesharing and LDAP authentication.
Storage virtualization using Veritas and Sun Disk manager software, SUN hardware.

Confidential, Des Moines, IA

Technical Consultant

Responsibilities:

Provided PC Desktop support and administration for Novell 4.1 local area network, PC and printer hardware repair.
Data cabling installation and trouble shooting.

Confidential, West Des Moines, IA

Technical Services Specialist

Responsibilities:

Designed and wrote program to ease modem dial up for the agents.
Telephone support for agents using dial-up modems to connect to mainframe system, administered modems and controller at host sight.
Support of home office users and assistant administration of company LAN system.
Frame Relay based Wide Area Network configuration and support and help desk duties.

Confidential, West Des Moines, IA

Technical Specialist

Responsibilities:

Installed, administered and supported company LAN, Personal Computers and repair.
Tested and trained new software.
Operated and administered UNIX and VMS systems.
TCP/IP and DECnet protocols over Ethernet network.
Installed and configured Bridge and Router.

Confidential, Ames, IA

Computer Technician

Responsibilities:

Personal Computer assembly and repair, printer-repair.
Network server setup and testing.

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