Internet Support Representative Resume
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SUMMARY:
15 years experience in the Information Technology field.Currently looking for Unix System Administration opportunities. Excellent problem solving skill set.
PROFESSIONAL EXPERIENCE:
Confidential
Internet Support RepresentativeResponsibilities:
- Installation of Voice Over IP telephone systems
Confidential
Internet Support Representative
Responsibilities:
- Provided tech support to customers over the phone.
Confidential, Des Moines, IA
Contract Support
Responsibilities:
- Provided systems management support for Solaris and Linux environment.
- Veritas cluster administration.
- Automated system reporting with Perl scripts
- System consolidation planning
- EMC Patrol monitoring software
Confidential, Des Moines, IA
Systems Technician
Responsibilities:
- Supported in house Sun servers running Solaris versions 7 - 10, as well as Red Hat Linux.
- Applications supported included Sun One Webserver, mailserver, and directory server.
- Veritas Netbackup.
- Provided remote and on-site support to customers.
- Unix/windows integration with Samba filesharing and LDAP authentication.
- Storage virtualization using Veritas and Sun Disk manager software, SUN hardware.
Confidential, Des Moines, IA
Technical Consultant
Responsibilities:
- Provided PC Desktop support and administration for Novell 4.1 local area network, PC and printer hardware repair.
- Data cabling installation and trouble shooting.
Confidential, West Des Moines, IA
Technical Services Specialist
Responsibilities:
- Designed and wrote program to ease modem dial up for the agents.
- Telephone support for agents using dial-up modems to connect to mainframe system, administered modems and controller at host sight.
- Support of home office users and assistant administration of company LAN system.
- Frame Relay based Wide Area Network configuration and support and help desk duties.
Confidential, West Des Moines, IA
Technical Specialist
Responsibilities:
- Installed, administered and supported company LAN, Personal Computers and repair.
- Tested and trained new software.
- Operated and administered UNIX and VMS systems.
- TCP/IP and DECnet protocols over Ethernet network.
- Installed and configured Bridge and Router.
Confidential, Ames, IA
Computer Technician
Responsibilities:
- Personal Computer assembly and repair, printer-repair.
- Network server setup and testing.