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Internet Support Representative Resume

SUMMARY:

15 years experience in the Information Technology field.Currently looking for Unix System Administration opportunities. Excellent problem solving skill set.

PROFESSIONAL EXPERIENCE:

Confidential

Internet Support Representative

Responsibilities:

  • Installation of Voice Over IP telephone systems

Confidential

Internet Support Representative

Responsibilities:

  • Provided tech support to customers over the phone.

Confidential, Des Moines, IA

Contract Support

Responsibilities:

  • Provided systems management support for Solaris and Linux environment.
  • Veritas cluster administration.
  • Automated system reporting with Perl scripts
  • System consolidation planning
  • EMC Patrol monitoring software

Confidential, Des Moines, IA

Systems Technician

Responsibilities:

  • Supported in house Sun servers running Solaris versions 7 - 10, as well as Red Hat Linux.
  • Applications supported included Sun One Webserver, mailserver, and directory server.
  • Veritas Netbackup.
  • Provided remote and on-site support to customers.
  • Unix/windows integration with Samba filesharing and LDAP authentication.
  • Storage virtualization using Veritas and Sun Disk manager software, SUN hardware.

Confidential, Des Moines, IA

Technical Consultant

Responsibilities:

  • Provided PC Desktop support and administration for Novell 4.1 local area network, PC and printer hardware repair.
  • Data cabling installation and trouble shooting.

Confidential, West Des Moines, IA

Technical Services Specialist

Responsibilities:

  • Designed and wrote program to ease modem dial up for the agents.
  • Telephone support for agents using dial-up modems to connect to mainframe system, administered modems and controller at host sight.
  • Support of home office users and assistant administration of company LAN system.
  • Frame Relay based Wide Area Network configuration and support and help desk duties.

Confidential, West Des Moines, IA

Technical Specialist

Responsibilities:

  • Installed, administered and supported company LAN, Personal Computers and repair.
  • Tested and trained new software.
  • Operated and administered UNIX and VMS systems.
  • TCP/IP and DECnet protocols over Ethernet network.
  • Installed and configured Bridge and Router.

Confidential, Ames, IA

Computer Technician

Responsibilities:

  • Personal Computer assembly and repair, printer-repair.
  • Network server setup and testing.

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