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Customer Service Representative Resume

SUMMARY:

  • Utilize ERP to receive, check and key - in orders sent by email, phone, and fax ensuring accuracy and correction of any errors.
  • Answer high volume calls phone calls from customers, company sales force team, and assigned accounts. Providing high quality and courteous service in placing orders or resolving disputes.
  • Manage and resolve outstanding orders with customers, accounts, and Sales Force.
  • Establish and ensure good communication, collaboration and interfacing relationships with various departments including Warehouse and Logistics, Sales, Finance, Demand Planning, IT and Marketing, and assigned Sales Representatives and customers within portfolio of accounts.
  • Familiarize with special needs and requirements for your customer’s account.

TECHNICAL SKILLS:

  • Customer Relations
  • Account Management & Relations
  • Purchase Management
  • Project Management
  • Warehouse Operations & Logistics
  • Advanced Microsoft Excel & Office

PROFESSIONAL EXPERIENCE:

Confidential

Customer Service Representative

Responsibilities:

  • Utilize ERP to receive, check and key-in orders sent by email, phone, and fax ensuring accuracy and correction of any errors.
  • Answer high volume calls phone calls from customers, company sales force team, and assigned accounts. Providing high quality and courteous service in placing orders or resolving disputes.
  • Manage and resolve outstanding orders with customers, accounts, and Sales Force.
  • Establish and ensure good communication, collaboration and interfacing relationships with various departments including Warehouse and Logistics, Sales, Finance, Demand Planning, IT and Marketing, and assigned Sales Representatives and customers within portfolio of accounts.
  • Familiarize with special needs and requirements for your customer’s account.
  • Enter return sales order for defective and return products; processing credit and debit memos.
  • File freight claims for customers as required.
  • Maintain organized electronic customer files.
  • Work closely with Warehouse, Accounting, and Logistics to resolve ongoing disputes and information from transportation companies, shipment, and invoice discrepancies.
Confidential,

Customer Service Specialist I

Responsibilities:

  • Provide customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls and navigating other support organizations.
  • Knowledgeable of multiple products, with ability to deepen and/or retain relationships through superior service and sales.
  • Perform routine account-related transactions, referring customers to the appropriate line of business for products not supported.
  • Accountable for the verification and privacy requirements.
  • Disseminate procedure updates to ensure 100% adherence to quality for the team.

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