Customer Support Professional 2 Resume Sergeant Bluff, IA - Hire IT People

SUMMARY:

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Sergeant Bluff, IA

Customer Support Professional 2

Responsibilities:

Tier 1 Phone Support for a Major Gaming Console.
Changed Tier 1 Phone Support for Health Insurance Support.
Provide network support and troubleshooting for customers' home networks.
Answer member’s questions about their health insurance which can include but is not limited to their benefits, taking monthly payments for their plan, and claims on their insurance.
Acted as Team Leader for a temp contract; did People Timecard, write ups, managed a team of 13 people, took support calls, and answered questions as needed.
Now on a new contract as an agent; sat down because there were not enough people to make enough teams to utilize all of the current Team Leaders.
Helped with an A-Bay with team of 15-20 people.
Also 1 up for floor support when Seniors are in their meeting.
Team Leaders have asked me to assist other agents with training i.e. networking, troubleshooting and have had Y-corder sit with when they are in training.
Knowledge in all line of business for our client which includes Billing, Hardware and Networking.
Acted as member of the pilot for the Softphone Project, helping other agents with the softphone as well.
Handled Sup calls and Kudos calls for other agents.
Employee of the Month for September for my Team.
Currently enrolled in the Trainer Training Academy Program.
On the new contract, still same leader as was on the old contract; still asked by other agents to help them out with questions and semi-help with chat support. Occasionally floor walk to help the production floor.

Confidential

IT Consultant

Responsibilities:

Confidential

Customer Support Professional 1

Responsibilities: