- Technical support professional with extensive IT background.
- Able to troubleshoot to find solutions to technical issues.
- Skilled in Windows Operating System.
- Offer superior technical knowledge for work in a fast - paced industry.
- Complex IT technical knowledge and strong leadership skills.
- Windows 2000
- Windows XP
- Windows Vista
- Windows 7
- Window 8
- Window 8.1
- Window 10
- Linux Peppermint 5
- Linux Mint 17.1
- TeamViewer 12
- Computer Networking
- Computer Science
- Computer Hardware and Troubleshooting
- Computer Installation Troubleshooting
- Window Phone (Nokia Lumia Model and MS Lumia Model)
- Android Phone
- Xbox 360 and Xbox One Live Support
- Health Insurance
- HP Products (PC, Laptops, Tablets, and Printers)
Confidential, Sergeant Bluff, IA
Customer Support Professional 2
- Tier 1 Phone Support for a Major Gaming Console.
- Changed Tier 1 Phone Support for Health Insurance Support.
- Provide network support and troubleshooting for customers' home networks.
- Answer member’s questions about their health insurance which can include but is not limited to their benefits, taking monthly payments for their plan, and claims on their insurance.
- Acted as Team Leader for a temp contract; did People Timecard, write ups, managed a team of 13 people, took support calls, and answered questions as needed.
- Now on a new contract as an agent; sat down because there were not enough people to make enough teams to utilize all of the current Team Leaders.
- Helped with an A-Bay with team of 15-20 people.
- Also 1 up for floor support when Seniors are in their meeting.
- Team Leaders have asked me to assist other agents with training i.e. networking, troubleshooting and have had Y-corder sit with when they are in training.
- Knowledge in all line of business for our client which includes Billing, Hardware and Networking.
- Acted as member of the pilot for the Softphone Project, helping other agents with the softphone as well.
- Handled Sup calls and Kudos calls for other agents.
- Employee of the Month for September for my Team.
- Currently enrolled in the Trainer Training Academy Program.
- On the new contract, still same leader as was on the old contract; still asked by other agents to help them out with questions and semi-help with chat support. Occasionally floor walk to help the production floor.
- IT jobs for different major company.
- Window XP to Window 7 re-image the OS to a new Window box.
Customer Support Professional 1
- Tier 1 Phone Support for a major gaming console.
- Provided network support and troubleshooting for customer home networks.