SUMMARY:

• A proven leader in communication to determine the resources available to achieve effective casemanagement and quality customer care with intermediate Spanish speaking and transcribing documents.
• Assists clients through community outreach and education, job readiness, social support, and advocacy.
• Analyst for data base and investigation purposes, using surveys, assessments and research of quantitative and qualitative methods.
• Leverages technical and administrative expertise in specialty, clinical, and hospital settings, correlating with insurance companies for Medicad, Medicare, HMO’s and PPO’s procedurals, with proficiency and capability to diversify in multiple social settings.
• Supervise and perform site visits, while utilizing troubleshooting tactics for problem solving and critical thinking in hostile situations.

TECHNICAL SKILLS:

• Excellent communication skills with a focus on customer service and problem solving.
• Profound in working with diverse groups.
• Establish good working relationships with customers/clients
• Experience with Microsoft Word, Excel, Power Points, IDX, Medical Mastermind, and Logician.
• Strong verbal and personal communication skills.
• Decision making, critical thinking
• Accuracy and attention to details.
• Tolerant and flexible, adjusts to different situations.
• Self - motivating, organization and prioritization skills.

WORK EXPERIENCE:

Confidential, Baltimore, MD

Enrollee Specialist Site Summer Supervisor

Responsibilities:

• Manage 150 employees’ and 10 supervisors’ time sheets, job placement, and payroll.
• Act as a corporate liaison for outsourcing, and maintaining relationships with companies who are prospects for employment opportunities.
• Provide case management through developing, monitoring and updating individual plans.
• Complete Human resource generalist affairs such as; face to face interviews, reference verifications, background checks, drug and health screenings for precision and job readiness.
• Observe work performance and documents for quarterly evaluation.
• Coordinates planning and implementation of providing a human service.
• Conducts short-and long-range planning, monitors multiple site of the program and coordinates them into a functioning entity.
• Evaluates and approves case plans, recovery support services, treatment recommendations, and recovery oriented system of care approaches.
• Handle difficult or unusual cases. Resolves client complaints.
• Provides program and case consultation to other community agencies, community recovery centers, or organizations.
• Develops public and in-service recovery oriented system of care educational activities and programs.
• Maintain direct contact with staff to deliver updated information, and training for possible emergencies.
• Works with patients and their families to help match our services to their needs.

Student Life Counselor

Responsibilities:

• Diversity specialist for cultural education by utilizing performance arts as a tool to build community outreach and engagement.
• Models the words, behaviors, and values deemed appropriate for a member of the SEED community.
• Maintain conflict through monitoring non-verbal actions, and implementing resolutions tactics and group mediation.
• Teach healthy lifestyle routines to include nutrition, hygiene, and proper sleep.
• Teach students appropriate social skills while praising positive decisions and redirecting inappropriate actions by utilizing the Model of Care.
• Responsible for the management and maintenance of the house/residence hall facility Maintains house programs.
• Case management through communication with parents, administrators, Life Skills Counselors and teachers about student behaviors and/or trends

Medical Assistant

Responsibilities:

• Advocate for patient care and building an environment of community where efficient and prompt care exceeded the daily goal.
• Construct quarterly surveys and determine need for change based on qualitative and quantitative methods.
• Responsible for acclimating a new system for patient control.
• Proactive in handling all aspects of patient request and concerns through a flag reminding system.
• Case management through determining the urgency of the patient's condition when there is not an available appointment to see the patient, and “Homecare visits.”
• Contacts patient to inform about results, diagnosis and follow-up treatment.
• Manages monthly spreadsheets to determine areas of improvements and continuous service are maintained
• Follow proper verification and authorization processes to avoid claim denials. Document application and patient record as necessary. Experience with Medicare and Medicaid authorizations.
• Maintain daily log to maintain proactive in ordering supplies.
• Train new employees and students on internships.

Medical Assistant

Responsibilities:

• Spanish care coordinator for routine healthcare visits and documents needed for Immigration processing.
• Direct correspondence liaisons for transcribing, and drafting letters in English and Spanish.'
• Maintain a system of files in accordance to a numeric confidential forum.
• Coordinate interviews for citizenship status.
• Lead trainer in new system transition “GOUI.”
• Composes types and edits correspondence, reports, memorandum and other material.
• Conduct communication with attorneys and paralegals when needed.