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Associate Consultant Resume

Fulton, MD

EXPERTISE AREA:

  • Visual Basic.NET & C# Programming
  • Data Structures and Algorithms
  • Circuit Theory
  • Logics and Digital Circuits
  • Internet Programing
  • Application Programing
  • Database Processing

TECHNICAL SKILLS:

Programming Languages: Visual Basic.NET, C#, Visual C++, Java, JavaScript, UNIX

Software Applications: Microsoft Suite (Word, Outlook, Access, Power Point, Excel), Lotus Notes

Database Management: Remedy, SQL Server 2008, Oracle, TOAD, SQL Plus

PROFESSIONAL EXPERIENCE:

Confidential, Fulton, MD

Associate Consultant

Responsibilities:

  • Provide technical support to over 18,000 vendor and government users for NAVSEA (Naval Sea System Command) on a proprietary Procurement/Acquisition system; SeaPort - E/TOMS/ Vendor Portal.
  • Analyzed, researched, and resolved user technical issues.
  • Provide analysis and process improvement recommendations.
  • Create CR’s for any necessary system changes.
  • Document any issues that occur within the system or network and escalate to the Technical Team to take action in correcting the issues.

Confidential, Laurel, MD

Operational IT Support

Responsibilities:

  • Provide technical and operational support to multiple users that include Government and Vendor users in production environment.
  • Ensure that issues reported are documented and resolved in collaboration with the Technical and Development Team.
  • Create, document, track and close trouble tickets upon resolution and end-user satisfaction.
  • Update user guides, templates and cheat sheets to retain and document knowledge for current and future team members.
  • Ensured all production incidents are documented and communicated to upper management in a timely manner.

Confidential, Rockville, Md

Jr. Systems Analyst

Responsibilities:

  • Tier 2 Help Desk support and Oracle database development and management for the PSC PRISM web based acquisition software system. Review documentation to determine list of process, application, data entities and infrastructure.
  • Knowledge of the government procurement process stages.
  • Provide technical support on the PRISM acquisition system for various agencies within the Confidential .
  • In house ticketing system is used to resolve and document errors and solutions experienced by users. Tickets are resolved by providing telephone and email support with occasional on-site support to a large number of users.
  • Using TOAD to run queries to draw data from the Oracle database to determine the information of different fields to troubleshoot issues that will cause interfacing problems. PL/SQL procedures, triggers, and jobs are drafted and used to provide reporting services to our client via our webpage services to our client via our webpage.
  • Weekly DBA checklist to ensure the website production and test environments servers are functioning as intended.

Confidential, Washington, DC

Tier II Help Desk Analyst

Responsibilities:

  • Served as a contact person for all Software Help Desk Tickets.
  • Responded to all requests escalated to the Software queue by Tier I Help Desk Analysts via telephone, emails, and in person visits.
  • Provided clients with desk side assistance when needed.
  • Deployed software packages to client’s machines and performed troubleshooting regularly.
  • Assisted with user's technical issues that arose or direct them to the correct support team.
  • Assure that tasks assigned to the Help Desk meet the SLA requirements.
  • Responsible for resetting passwords and updating account information.
  • Worked on/with team members to ensure tasks are completed in a timely fashion
  • Provided excellent customer service to all customers.

Confidential, Charlotte, NC

Department of Homeland Security Research Assistant

Responsibilities:

  • Performed Object recognition functions including
  • Image processing using different filters
  • Image noise reduction
  • Image Enhancement, and edge detection
  • MATLAB
  • Sound and Voice Recognition

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