Associate Consultant Resume Fulton, MD - Hire IT People

EXPERTISE AREA:

TECHNICAL SKILLS:

Programming Languages: Visual Basic.NET, C#, Visual C++, Java, JavaScript, UNIX

Software Applications: Microsoft Suite (Word, Outlook, Access, Power Point, Excel), Lotus Notes

Database Management: Remedy, SQL Server 2008, Oracle, TOAD, SQL Plus

PROFESSIONAL EXPERIENCE:

Confidential, Fulton, MD

Associate Consultant

Responsibilities:

Provide technical support to over 18,000 vendor and government users for NAVSEA (Naval Sea System Command) on a proprietary Procurement/Acquisition system; SeaPort - E/TOMS/ Vendor Portal.
Analyzed, researched, and resolved user technical issues.
Provide analysis and process improvement recommendations.
Create CR’s for any necessary system changes.
Document any issues that occur within the system or network and escalate to the Technical Team to take action in correcting the issues.

Confidential, Laurel, MD

Operational IT Support

Responsibilities:

Provide technical and operational support to multiple users that include Government and Vendor users in production environment.
Ensure that issues reported are documented and resolved in collaboration with the Technical and Development Team.
Create, document, track and close trouble tickets upon resolution and end-user satisfaction.
Update user guides, templates and cheat sheets to retain and document knowledge for current and future team members.
Ensured all production incidents are documented and communicated to upper management in a timely manner.

Confidential, Rockville, Md

Jr. Systems Analyst

Responsibilities:

Tier 2 Help Desk support and Oracle database development and management for the PSC PRISM web based acquisition software system. Review documentation to determine list of process, application, data entities and infrastructure.
Knowledge of the government procurement process stages.
Provide technical support on the PRISM acquisition system for various agencies within the Confidential .
In house ticketing system is used to resolve and document errors and solutions experienced by users. Tickets are resolved by providing telephone and email support with occasional on-site support to a large number of users.
Using TOAD to run queries to draw data from the Oracle database to determine the information of different fields to troubleshoot issues that will cause interfacing problems. PL/SQL procedures, triggers, and jobs are drafted and used to provide reporting services to our client via our webpage services to our client via our webpage.
Weekly DBA checklist to ensure the website production and test environments servers are functioning as intended.

Confidential, Washington, DC

Tier II Help Desk Analyst

Responsibilities:

Served as a contact person for all Software Help Desk Tickets.
Responded to all requests escalated to the Software queue by Tier I Help Desk Analysts via telephone, emails, and in person visits.
Provided clients with desk side assistance when needed.
Deployed software packages to client’s machines and performed troubleshooting regularly.
Assisted with user's technical issues that arose or direct them to the correct support team.
Assure that tasks assigned to the Help Desk meet the SLA requirements.
Responsible for resetting passwords and updating account information.
Worked on/with team members to ensure tasks are completed in a timely fashion
Provided excellent customer service to all customers.

Confidential, Charlotte, NC

Department of Homeland Security Research Assistant

Responsibilities: