Customer Service Support Resume Chesapeake, VA - Hire IT People

SUMMARY:

Completed several courses in computer software throughout college and high school.
Proficient in Windows 8, Microsoft Word, Excel, Access, PowerPoint and Outlook.
Excellent customer services skills along with outstanding telephone communications, patient, personable, and receptive.
Works well with others, able to learn quickly, and adapt easily to any situation.
Able to contribute to the team environment with high performance standards.
Able to handle a variety of responsibilities simultaneously and efficiently.

PROFESSIONAL EXPERIENCE:

Confidential, Chesapeake, VA

Customer Service Support

Responsibilities:

Duties include interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints,.
Effectively managed a high - volume of inbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Mastered customer service database.
Assisting customers with purchases, assisting customers with financial transactions, collecting past due payments from customers for Confidential 's credit card, helping customers with any problems they may be having online, with any of Confidential 's affiliate's, with delivery services, and ensuring customers satisfaction .

Confidential, Norfolk, VA

Call center/Route coordinator

Responsibilities:

Look up past history of scheduled trips to confirm patterns and trip times and schedules.
Input/access information into and from Excel spreadsheets.
Modify and/or schedule standing rides onto run templates.
Cancel or modify trips scheduled on an as needed basis.
Document the trip requests using the computer system (Trapeze).
Negotiate trip times with customers as needed to balance service supply and demand.
Receive customer complaints and document to refer to appropriate department personnel for resolution. Screen and forward incoming phone calls to appropriate administrative offices.
Reviews bus routes and recommends changes to the dispatcher.
Coordinates the scheduling and routing of the buses with dispatcher and support associate.
Creates positive relationships with local customer and companies who will use the transportation system.
Oversees work of dispatcher and support associates.
Performs related duties and responsibilities as requested by the Director.
Advise people who are not eligible of the requirements and assist them in the appropriate method of qualifying

Confidential, Norfolk, VA

Customer Service

Responsibilities:

Greeted and interacted with customers providing prompt and courteous service.
Interacted with the customers via emails, over the phone, and face to face.
Patiently listened to customer queries and solved issue. If the problem doesn't seem to solve, then forward the problem to the superiors.
Respond to the problems of the customer promptly.
Draft the necessary documents, letter or statements, as required by the customer.
Maintain records of interactions with the customers in an orderly manner.
Coordinate with the internal department to find solutions and resolve matters.
Maintain a follow up on the customer, whose query you had solved. Ensure they are satisfied with your answer.

Confidential, Ann Arbor, MI

Call Center

Responsibilities:

Answered customer questions and resolved problems and complaints ensuring total satisfaction.
Answered calls and responded to emails handled customer inquiries both telephonically and by email.
Researched required information using available resources Managed and resolved customer complaints
Managed and resolved customer complaints and provided customers with product and service information.
Provided customers with product and service information and followed up customer calls where necessary.
Entered new customer information into system and updated existing customer information.
Updated existing customer information and processed orders, forms and applications
Identified and escalated priority issues and routed calls to appropriate resource.
Documented all call information according to standard operating procedures.