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Technical Support Resume

Hunt Valley, MD

SUMMARY:

Qualified customer service professional with 5 years in fast - paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 5 years retail experience in a fast-paced, team-based environment. Also, excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Patient and empathetic professional with extensive background in conflict resolution and customer care. Desires a customer service professional role.

EXPERTISE AREA:

  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Strong client relations
  • Quick learner
  • MS PowerPoint
  • Proficient in cash management,
  • Local/state health laws knowledge
  • Adheres to customer service procedures
  • Customer interface expertise

PROFESSIONAL EXPERIENCE:

Confidential , Hunt Valley, MD

Technical Support

Responsibilities:

  • Provide support to customers who call in about their products.
  • Transfer calls.
  • Communicate with customers over the web

Confidential , Maryland

Package specialist

Responsibilities:

  • Assemble boxes,
  • Package boxes with the right products,
  • Add shipping labels

Confidential

Responsibilities:

  • Organized patient meals and medicine daily.
  • Scheduled doctor visits and all activities for patient.
  • Performed all duties dedicated to patient overall well being

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