eLearning Support Specialist Resume

SUMMARY:

Experienced IT Support professional with connect with users and serve users in a personalized way. While having the unique ability to be aware and compassionate to gender, race, belief and ethnicities.
Professional and collaborative team member.
Innovative problem - solver who can find workable solutions and resolve complaints.
Highly Experienced in Assist a diverse population.
Effectively document procedures.
Strive to follow Standard of Operations/Procedures.
Easily adapt to new Software and changes in procedures.
Professional Communication skills.
Demonstrate supporting company and prioritize customer urgency.
Installing hardware and software.
Virus removal, device troubleshooting and data recovery.
Basic to advanced hardware problems troubleshooting

TECHNICAL SKILLS:

Productivity software: Microsoft Office 2000-2016.

Operation Systems: Mac OS El Capitan, Windows 2000/XP/Vista/Windows 7/ 8/ 10, Linu

Video Editing Software: Camtasia Studio.

Learning Management Systems: Blackboard, Moodle and Canvas.

PROFESSIONAL EXPERIENCE:

eLearning Support Specialist

Confidential

Responsibilities:

Support Users with Computer Difficulties during their academic path.
This vary from connecting to the campus Wi - Fi to accessing Office 365 account.
Create and Edit documentation on usage of Office 365 for students.
Collaborated other Departments on campus to achieve a concurrent strategy to implement Office 365 for students, staff and faculty,
Lead Eight Staff of the Centralized Help Desk to serve student in dynamic and thoughtful manner with technical issues that come up.
Setup and Refresh approx. 120 Laptops and Netbook.
Oversee and delegate task with going as needed from outreach events to engaging event to assist students.
Support students, faculty and staff with Canvas, Learning Management System.
Change passwords via Active Directory.
Change passwords for Canvas. Moodle, Blackboard.
Show students how to do change the passwords themselves.

IT Technician 2

Confidential

Responsibilities:

Assist Students with Learning Management System Administrator.
Hold online and face-to-face workshops for Moodle and Blackboard 10-20 students in attendance.
Create and Edit Training Documentation on using Moodle and Blackboard for students.

Lab Assistant 2

Confidential

Responsibilities:

Part-Time hourly, Computer Lab Assistant
Monitor the lab usage,
Assist students with accessing Blackboard to take their Online Classes.
Orienting student using the Computer Labs.
Changing passwords via Active Directory and showing students how to do change the password themselves.