PROFESSIONAL SUMMARY:

• Highly professional, strongly committed individual with over 10 years of hands - on experience in providing superior technical knowledge to perform in multiple roles simultaneously while efficiently meeting company goals and objectives.
• Excellent written and verbal communication skills and able to effectively troubleshoot and resolve issues effectively.
• Certifications: A+, Network+, MCP, MCSA, CCNA, Confidential Certified System Expert, IBM, Confidential

PROFESSIONAL EXPERIENCE:

Confidential

Carrollton, Texas

DESKTOP SUPPORT

• Assisted with repairing/refreshing Confidential laptops and desktops.
• Deployed and installed Windows 7, 8 and 10, re-imaged PCs.
• Restored, backup and data transfer.
• Administered deskside support if remote support couldn’t solve issue.
• Equipment setup for new hires.
• Level 2 support for repair/refresh using Remedy ticketing system.
• Proficient in laptop and desktop repairs.
• Work well with others.
• Experience with hardware repair - disassembly and reassembly of laptops and desktops.
• Excellent communication skill
• Experience working in a corporate environment.
• Possess excellent organizational skills.

Plano, Texas

TECHNICAL/DESKSIDE SUPPORT

• Provided first, second and third level support for Confidential’s client Bimbo Bakery.
• Remote Desktop tools used Dameware, Go-To-Assist,Confidential, etc.
• Responded quickly to resolve issues reported through HP SM9 ticketing system.
• Installed and configured applications as required by users.
• Repaired, built, installed and configured servers, desktops, laptops, printers
• and VoIP phones.
• Migrated Users, PCs, Printers and Servers.
• Added and removed PCs from Domain.
• Built and repaired Users Profile.
• Restored, backup and data transfer.
• Deployed and installed Windows 7 and 8, re-imaged PCs.
• Knowledge of DOS commands, VBScript and PowerShell scripting.
• Maintained Blackberry, Apple and Android tablets and mobile devices.
• Resolved email issues in Microsoft Outlook 2007, 2010, 2013.
• Scanned and removed malware, adware, spyware and others viruses.
• Provided system performance and tuning.
• Install, Move, Add, Change in Active Directory.
• Supported XP, Windows 7, Windows 8, Apple IOS, Microsoft Office Suite, Office 365, VMWare, Hyper-V, Bit-Locker.
• Supported Citrix MetaFrame, XenApp, Linux, Server 2003 , 2008 and 2012 .
• Maintained Virus updates for Symantec Endpoint Protection.
• Phone, Email and Deskside support for end-users.

Addison, Texas

TECHNICAL/DESKSIDE SUPPORT

• Provided first, second and third level support for Confidential’s client Confidential Authority.
• Assisted staff members with problems relating to daily Dell server issues.
• Supported field technicians and help desk personnel by resolving escalated issues.
• Worked cooperatively with Server Manager, Network Manager, MIS department and other departments as needed.
• Supported day to day operations of Active Directory, Server 2003, 2008, 2012, Exchange 2007, 2010, Linux, XP, 7, 8, Apple IOS, Office Suite, McAfee Endpoint Protection, SCCM, SCOM, VMware, Hyper-V, SQL, SAN, IIS 7.5, Network load balancing, Clustering.
• Repaired, built and configured servers, desktops, laptops and printers.
• Knowledge of DOS commands, VBScript and PowerShell scripting.
• Monitored server health and maintained service pack levels, anti-virus, etc.
• Coordinated with staff regarding planned outages and maintenance or system changes.
• Assisted Supervisors, Server Manager, Network Manager and others to determine department’s software, hardware, and training needs.
• Assisted in evaluating the impact of new software and client/server applications being tested.
• Scanned and removed malware, adware, spyware and others viruses.
• Helped maintain OS updates, software upgrades, installs and security patches .
• Managed applications and deployment of Windows 7, 8, software.
• Maintained enterprise, datacenter backup using EMC NetWorker software.
• Provided technical assistance and support for all end users in the company for all levels of software/hardware issues via ticketing, telephone, remote or site visit to ensure minimal down time and greatest staff productivity.
• HEAT Ticketing System
• Performed other duties as assigned.

Plano, Texas

REPAIR TECHNICIAN III

• Level III repair technician for Confidential’s client Confidential Corporation.
• Tested and troubleshoot complex analog and digital electronics systems to the component level.
• Functional testing using Windows and Linux software.
• Recorded repair actions and inventory transactions in Oracle database.
• Generated repair cost quotation worksheets using Oracle to be transmitted to end customer.
• Assessed in design configuration status of units under repair by referencing engineering documentation and maintenance manuals.
• Positioned and aligned parts and components. Secured them in place or removed them using appropriate, various methods including soldering, crimping, fastening, gluing, etc.
• Identified and navigated to appropriate electronic engineering and maintenance documentation to conduct repair actions.
• Repaired, modified, and calibrated shop test equipment.
• Worked with Engineers building prototype circuit and breadboards.
• Planned, manufactured, and assembly of prototype tools.
• Communicated with Shop Supervisor, Engineering and Quality departments to facilitate solving technical problems.
• Assisted in the training of customers and Panasonic Avionics employees with respect to troubleshooting, repair and testing of Panasonic Avionics systems.
• Fabricated test harnesses and small testers from approved drawings.

IT FIELD SERVICE

• Provided IT field service support for Confidential’s clients Confidential and IBM.
• Installed, Configured, Maintained and Troubleshoot PC hardware, servers, wireless
• Systems, VoIP and software.
• Assisted in maintaining and improving system / network environment.
• Troubleshoot TCP / IP issues.
• Processed and prioritized the Trouble Tickets.
• Trained new staff as directed.
• Performed on-site warranty repair for Confidential.
• Repaired, built and configured servers, desktops, laptops and printers.
• Installed and monitored antivirus software.
• Provided support on network hardware.
• Setup audio/visual equipment for conference/meetings .
• Supported other key issues as the business dictated.
• Great customer service skills.

Plano, Texas

RF TEST TECHNICIAN

Responsibilities:

• Tested and repaired RF (CDMA, GSM ) electronic devices to comply with Ericssons established quality standards and specifications.
• Prioritized work to meet team performance objectives.
• Properly maintain tools and equipment.
• Complied with ESD and safety directives.
• Recorded work performed and parts exchanged on repaired units according to set procedures, through paper forms and computer data entry.
• Utilized multimeters, oscilloscopes, RF signal generators, spectrum analyzers, power meters, and communication test sets.
• Consistently communicate relevant information to the Supervisor, Lead and other shifts.
• Learned Hardware Operations processes and procedures.
• Performed Production Technician's responsibilities, as needed.
• Chose the correct component and procedure to repair faulty units.
• Recommended improvements to products and procedures.
• Worked with other Test Technicians regarding testing processes and procedures.