Application Support Engineer/ Service Desk Resume Atlanta, Georgia - Hire IT People

SUMMARY

Seeking the position of ServiceNow Administrator where I can develop the opportunity to give our clients the best service to meet their goals by configuring and developing custom solutions. Having three years administrating in ServiceNow platform, with great understanding of the ITIL process, problem solving skills, leadership qualities, exceptional customer service, detailed - oriented and also driven by challenges. My Professional experience demonstrates my talents in multi-tasking, communication, and being resourceful in organizing and completing projects.

TECHNICAL SKILLS:

Programming Languages: HTML, JavaScript, Jelly, CSS, C++, SQL, Android Basic

Software Application: ServiceNow ITSM, Content Management System, MS Office Suites, Yardi Payscan, Resolver Incident Management Software, Footprints Tracking

Operating Systems: Windows 7, Win 98/XP:

Database: Oracle 9i, MS Access

WORK EXPERIENCE:

Confidential, Atlanta, Georgia

Application Support Engineer/ Service Desk

Responsibilities:

First level contact and resolutions for technical incidents and inquiries
User Request Fulfillment processing
Update and Implement functions in ServiceNow User Interface and User Administration using UI Policies, UI Scripts, UI Actions, Business Rules, and Client Scripts
Add users, groups, and roles in ServiceNow and Perspective Resolver
Configure Workflow activities, forms and approvals in ServiceNow Helsinki and Istanbul version
Manages data with Tables and the Configuration Management Database CMDB
Manages and develop the end to end Service Catalog, Incident Management, Knowledge Base, Configuration Management, and the Content Management System in ServiceNow
Monitor Service Level Agreements SLA for Service Now Incidents
Create Technical Documentation of changes and new developments in ServiceNow
Generate ServiceNow KPI, CMDB, and Users reports
Work with Business Stakeholders and Process Owners to translate the needs of the business
Conduct Continual Service Improvements to the ServiceNow system
Modify company website using Griffin Content Management System software
Application Support for Resolver, Yardi, Mobile Android, and Microsoft products
Subject Matter Expert for ServiceNow New Hire Onboarding Process and Request Workflows
Financial Management and Procurement for Information Technology expenses 7/2011 - 6/2014
Facilitate new Vendor Profile setup in Payscan
EIV Security Administrator (HUD EIV Coordinator)

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Application Support Engineer/ Service Desk Resume

Atlanta, GeorgiA

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