SUMMARY:

• Utilizing over 20+ years of professional administrative, finance and sales experience with demonstrated ability to manage projects and meet deadlines. Excellent communication skills utilizing tact and diplomacy while cultivating positive and enduring relationships with customers on all levels. I am technically competent in Word, Microsoft Outlook, Excel, Powerpoint, Internet Explorer and Access.
• Advanced calendar management utilizing Outlook
• Complex travel arrangements (local and international)
• Effective communication both orally and in writing
• Composing/Editing/Formatting documents and presentations using Microsoft Office automation
• Perform multiple tasks and prioritize responsibilities efficiently
• Arrange meetings/events both off - site and internal
• Database management
• File creation and maintenance of both confidential and non-confidential matter
• Marketed and managed new luxury communities generating million dollar sales and close-out of community
• Exceeded sales goals with top regional numbers
• Audit/balance ATM and cash drawers
• Advise on full-cycle banking products (i.e. checking, saving, credit cards, IRA, mortgages, CDs)
• Cash handling
• Examine statements to ensure accuracy, investigates questionable data, recommends actions to resolve discrepancies
• Managed compliance of FDIC and NCUA policies and procedures
• Update and maintain accounting journals, ledgers and other records detailing financial business transactions (e.g., disbursements, expense vouchers, receipts, accounts payable)
• Proactive and process driven to achieve results
• Revised and implemented reporting procedures that resulted in less error and better time management for staff and customers.
• Conducted financial literacy workshops to elementary, middle & high school students in Ward 7 as well as transitional adults
• Serves as mentor/tutor to middle and high school students with IEPs (Part-time)

PROFESSIONAL EXPERIENCE:

Office clerk

Confidential, ROCKVILLE, MD

Responsibilities:

• Deals professionally and effectively with the public by providing first-line customer service.
• Completes financial transactions by collecting fees, issuing permits/receipts and reconciling payments at end of day.
• Pays attention to detail and accuracy in recording information in computer proficiently.
• Prepares building plans for customer pickup and imaging in a timely manner.

Member services representative

Confidential, Washington, DC

Responsibilities:

• Provided first-line customer service to all members fulfilling financial needs via in-person, telephone and email.
• Comprehensive knowledge of credit union policies and procedures.
• Conduct meetings with sales staff to motivate expectations of team goals.

personal banker

Confidential, Washington, DC

Responsibilities:

• Audit/replenish ATM machines according to schedule.
• Acted as team leader to exceed banking center goals.
• Performed operational duties to ensure audit compliances were met.
• Explained and sold products to new and existing customers to include investment products.

Executive assistant/human resources coordinator

Confidential, Beltsville, MD

Responsibilities:

• Supported Vice President of Human Resources with day-to-day operations to include: calendar maintenance, meeting (internal/external) and travel arrangements (local/national/international).
• Handled confidential employee matters (i.e. hiring, reviews and dismissals).
• Managed confidential personnel files.

Licensed sales associate

Confidential, Brandywine, MD

Responsibilities:

• Negotiated and wrote sales agreements.
• Ability to read/interpret blue prints to explain to potential clients.
• Assisted with process of inside loan originations.
• Manage new home progress from start of construction.
• Supervised administrative staff of (2).

Administrative assistant

Confidential, Washington, DC

Responsibilities:

• Creation and editing of word processing and graphic documents using Advanced skills in Word, Excel and Powerpoint.
• Maintained/Managed extremely busy Microsoft Outlook calendar for internal/external meetings and day-to-day operations to ensure adherence to scheduling of conference rooms and outside facilities.
• Made complex local and international travel arrangements accompanied by detailed travel itinerary folder for each trip and preparatory materials as needed.
• Conducted data research on potential partnering clients utilizing internet.
• Created processes to improve work flow to include filing system.

Executive assistant

Confidential, Washington, DC

Responsibilities:

• Supported Chief Operating Officer and various Vice Presidents with various day-to-day operations.
• Coordinated Annual Board Meetings at off-site locations requiring visits to meet with venue staff.
• Managed and supervised Summer Hire Program to include review of resumes and interviewing process.
• Updated member database and prepared member prospect packages.
• Created presentations based off of notes utilizing various graphic software packages.