Office Customer Services AssistantÂ Resume Downtown, DC - Hire IT People

SUMMARY:

To work in an organization where I can make a valuable contribution to the growth and success of the company, while enhancing my experience and career.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Downtown, DC

Office Customer Services Assistant

Responsibilities:

Meet the photocopying needs of all Endowment employees and ensure proper operations of the photocopy machines by performing preventive maintenance and bringing in service technicians.
Ensured that office supplies were available to employees by taking inventory and stocking supplies on a regular basis.
Ensured that kitchen supplies were available by taking inventory and ordering when needed.
Handled orientations for new employees to Office Services and processes new identification pictures and badges.
Partnered with vendors to replace supplies and scheduled maintenance on equipment as needed.
Ensured that Endowment employees received quality mail services by processing daily incoming and outgoing mail quickly; sorting and distributing incoming/collecting and stamping outgoing mail; tracking, maintaining and reporting postage levels in the meter.
Coordinated off - site file storage, maintain an up-to-date log of stored materials, prepare boxed files to be stored, and schedule storage deliveries and retrievals.
Served as a resource to reduce work overload in other departments by assisting with mail logging, special projects and miscellaneous errands.
Coordinate internal office moves and relocating of furniture and office supplies.
Responsible for setting up conference rooms for events.
Assisted IT with Audio/Visual equipment.
Served as backup for the Office Administrator during breaks and vacations, and other duties and special projects as assigned.

Confidential, Downtown, DC

Customer Analyst

Responsibilities:

Promoted from Facilities Coordinator
Acted at the point of contact for other USF call centers, as well as the 1st level of support for customers
Performed outbound customer outreach to resolve disbursement kick-outs and non-payables
Performed data entry of paper copy forms as requested by management for forms received from customers, including approving completed forms in accordance with current regulations and Service levels
Reviewed and validated forms as they relate to the late filing, late payment fees, and the online filing system
Received reports from companies for whistleblower complaints and handled then in a confidential manner
Reviewed, reset, managed, and suspended online filing user accounts in accordance with USAC T&Cs

Confidential, Downtown, DC

Facilities Coordinator

Responsibilities:

Set up and breakdown of conference rooms.
Ordered and restocked all office supplies (kitchens, supply rooms, bathrooms).
Coordinated with building management for office space repairs. Conducted daily spot checks for problems and cleanliness.
Maintained the functionality of all Xerox copiers, fax machines, and printers.
Sorted incoming USPS mail and delivery of all FedEx, UPS and overnight packages.
Prepared all outgoing mail daily using postage stamp machine, FedEx, and UPS.
Escorted all vendors throughout office suite.
Maintained Facilities records.

Confidential, Downtown, DC

Customer Service Associate

Responsibilities:

Operated the postage, Xerox and fax equipment
Shipping & Receiving
Ordered necessary supplies
Updating employee lists
Received and delivered mail, parcels, copy jobs and faxes to customers
Lifted large bundles of mail, overnight packages and shipments of paper
Handled time-sensitive material like confidential, urgent packages
Provided courier & messenger services
Maintained the highest levels of customer care while demonstrating a friendly and cooperative attitude
Demonstrated flexibility in satisfying customer demands in a high volume, production environment
Consistently adhered to business procedure guidelines
Maintained all logs and reporting documentation; attention to detail

Confidential, Downtown, DC

Customer Service Associate

Responsibilities: