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Desktop Support Intern Resume

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Voorhees, NJ

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SUMMARY:

Recent college graduate and self - starting IT professional who is looking to make a difference in an organization. Work experience and certifications demonstrate a technical competency in various disciplines. Looking to contribute to an organization in need of a versatile candidate with the ability to learn new technologies rapidly.

TECHNICAL SKILLS:

Microsoft Technology Associate: in Windows 7 Administration - working towards MCSA/MCSE

Technical Knowledge: Active Directory, Citrix, Endpoint Management (LANDESK), Linux, Penetration Testing, PowerShell, Ticketing Systems (BMC/IMS), Virtual Machines (VMware/Oracle), Windows Server 2012/Azure, SDLC

Programming Experience: Java, C++, C#, Python, SQL, VB.net, HTML/CSS

Other Software: Microsoft Excel Analytics, Adobe Creative Suite, CASE and Graphing Tools

PROFESSIONAL EXPERIENCE:

Desktop Support Intern

Confidential, Voorhees, NJ

Responsibilities:

  • Performed technical support and maintenance for a supply chain company with 10,000+ employees and clients, supporting 175+ different software applications.
  • 80+ knowledge base entries written for end-users and technicians
  • LANDESK Management Suite and Endpoint Security configured on +500 PCs
  • 60+ Windows XP profiles migrated over to Windows 7 machines and shipped nationwide to NFI Warehouses

Support Technician

Confidential, Galloway, NJ

Responsibilities:

  • Support the technologies used by students, faculty, and events through our call center and ticketing system
  • Desktop Support roles - User support, BIOS configurations, hardware and software installation, remote desktop control
  • Perform AV equipment maintenance in Classrooms and Computer Labs
  • Network printer configuration, troubleshooting, and ink replacement

Interviewer

Confidential, Galloway NJ

Responsibilities:

  • Coordinated events for the Confidential, an Confidential Student Branch.
  • Plans and teaches events and workshops for STEM related fields: Computer Technology, IOT, Web Applications, etc.
  • Hosted events: Stock-Hack (Hack-a-thon), Cybersecurity Awareness Event, CSTA Programming Competition

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