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Computer Support Technician Resume

SUMMARY:

  • 25 years of experience as a Computer Technician with a networking background
  • Strong troubleshooting skills of desktops, laptops, printers and MS Windows OS, Win 10, 8, 7, XP and Microsoft Office products
  • Ability to work independently as well as within a team environment
  • Prioritize tasks, learn new technology and apply successful time management

TECHNICAL SKILLS:

Operating systems: Windows 10, 8, 7, XP Professional/Home, 2000 Professional

Hardware: Desktop, laptops, printers, scanners, routers/switches, KVM, STB, POS

Networking: TCP - IP, DNS, DHCP, IP, Cable/Fiber

Applications: Microsoft Office Products, Symantec Endpoint Encryption, McAfee

PROFESSIONAL EXPERIENCE:

Computer Support Technician

Confidential

Responsibilities:

  • Deployed and configured all desktops, laptops, Wyse thin clients, network printers, and POS Ingenico readers for the new Dell Seton Medical Center University of Texas Hospital.
  • Provided computer hardware and software support for Seton employees at all hospitals and clinics in Austin and surrounding areas
  • Worked closely with project management team on numerous projects to updating various hardware and software applications as needed
  • Worked with a refresh team to update computer hardware and software from Win XP to Win 7, and migrated end user data at Seton sites
  • Assisted Help Desk with ServiceNow tickets and troubleshooting end users issues

Computer Field Technician

Confidential

Responsibilities:

  • Provided computer and printer field support with World Wide Tech Services (WWTS) for Dell, HP and Lexmark in Austin and surrounding areas
  • Onsite repairs consist of replacing system boards, hard drives, LCD displays, keyboard, mouse, plastic bezels, etc.

Computer Support Technician

Confidential

Responsibilities:

  • Provided computer technical support for Confidential in a call center environment
  • Assisted clients with various Microsoft Win 7 and XP operating systems and Microsoft Office issues
  • Provided technical phone support for customer with software, hardware, and network issues
  • Diagnosed and repaired all aspects of hardware, software and network issues
  • Supported and trouble shot numerous internal proprietary Confidential applications

Computer Support Technician

Confidential

Responsibilities:

  • Providing computer technical support for end users using Microsoft Vista, XP and 2000 operating systems
  • Support customers with software, hardware and network issues using Lenovo and Dell desktop and laptop systems
  • Supported and trouble shot numerous internal proprietary Cirrus Logic applications

Computer Support Technician

Confidential

Responsibilities:

  • Providing computer technical support for Amgen pharmaceutical company in a call center environment
  • Assisting clients with various Microsoft Vista, XP and 2000 operating system and network issues
  • Provided technical phone support for customer with software, hardware and network issues using HP/Compaq and Dell desktop and laptop systems
  • Supported and trouble shot numerous internal proprietary Amgen applications

Quality Assurance Test Technician

Confidential

Responsibilities:

  • Worked in a QA lab environment testing various Set Top Box (STB) products complete function of software and hardware applications under development for customers
  • Worked closely with product engineers valuating new software release images under development and help isolate failure of software and hardware for analyzes

Imaging Lab Technician

Confidential

Responsibilities:

  • Worked with product engineers in a research and development lab, testing imaging devices under development, pre - release status and troubleshooting unit captures from the field for failure analyzes

Computer Repair Technician

Confidential

Responsibilities:

  • Troubleshoot, repaired and updated all of Dell, Compaq, HP, IBM and Gateway desktop and laptop series computer systems returned from customers having hardware, software and cosmetic defects

Computer Repair Technician

Confidential

Responsibilities:

  • Troubleshoot, repaired and updated all of Dell desktop and laptop series computer systems returned from customers having hardware, software and cosmetic defects

Computer Lab Technician

Confidential

Responsibilities:

  • Worked closely with product engineers in a research and development lab, building and maintaining computer systems and test platforms for testing of new CPU architectural design for socket 370 and EBGA motherboards

Test Repair Technician

Confidential

Responsibilities:

  • Worked closely with product engineers in a lab environment to help develop and create test equipment for use on test manufacturing floor

Functional Test Repair Technician

Confidential

Responsibilities:

  • Maintained mobile and server product test equipment across five (5) production lines which tested various IBM ThinkPad’s series laptop, IBM netfinity server products, SCSI interface controller cards and Zhone telecommunications products for LAN/WAN

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