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Technical Support Senior Analyst Resume

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SUMMARY:

  • Member of the Student Board of the American Society for Quality at the Confidential .
  • Making and accomplishment of conferences called «First Day of Quality 2002» and «Second day of Quality 2003» having as subject the Quality and Service at the Industry

TECHNICAL SKILLS:

Operating Systems: MS - DOS, Windows 3.11, 95, 98, 2000 Pro and Server, XP, Vista, 7, 8.

PROFESSIONAL EXPERIENCE:

Technical Support Senior Analyst

Confidential

Responsibilities:

  • Constant communication between employees and distributors.
  • Training to other users.
  • IT support to several quoting tools.
  • IT support to users within the corporate, plants and distributors.

Schneider Electric

Confidential

Responsibilities:

  • Constant communication between employees and distributors.
  • Training to other users.
  • IT support to several quoting tools.
  • IT support to users within the corporate, plants and distributors.

Confidential

Responsibilities:

  • Constant communication between users and 2 nd level support groups.
  • Use of the incident tool called Service Center.
  • General support for Windows XP
  • Password management on different platforms.
  • Support to different vpn clients and Lotus Notes.

Confidential

Helpdesk and full support

Responsibilities:

  • Constant communication with users and 2nd level support teams.
  • Use of the incident tool called Remedy.
  • Support to different VPN clients, Lotus Notes.
  • Active directory account management.
  • Support to the hardware and logistic team (application installation tool).
  • General support for Windows XP, Internet in Built computers.
  • Diverse intranet application and account management .

IT Technician

Confidential

Responsibilities:

  • Upgrade of operating systems from images in a server from NT4 to 2000.
  • Performed installations with the Microsoft utility RIS.
  • Set-up different programs and accessories
  • Do the installation of new equipment
  • Keep up to date inventory

Confidential

Responsibilities:

  • Te chnical support on all the computers of their offices.

Teacher

Confidential

Responsibilities:

  • Giving English classes to adults
  • School program updating
  • Help on student’s management

Organizational Analyst

Confidential

Responsibilities:

  • Make an analysis on downtimes of production
  • Find the principal causes
  • Establish actions to resolve these problems
  • Execute established actions
  • Verify the results
  • Standardizing and documenting to implement

Confidential

Responsibilities:

  • Analyse the inventory system
  • Find the principal causes
  • Establish actions to resolve these problems
  • Execute established actions
  • Verify the results
  • Standardizing and documenting to implement

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