We provide IT Staff Augmentation Services!

Help Desk Technician Resume

SUMMARY:

Certified Help Desk Technician and recognized Total Quality Customer Service Professional with more than 6 months of experience. Possess solid computer skills and proactive planning knowledge. Capable of providing excellent customer support and handling high volume calls in a fast paced small - medium business environment. Knowledgeable in using multiple computer software and systems. Qualified to coach or advise end-users through computer diagnostics to resolve problems and provide technical assistance. Acquired ability to meet demanding time goals, generate enthusiasm, learn and comprehend new systems and methods quickly. Communicate effectively and understandably to customers.

AREA OF EXPERTISE:

  • Desktop/Laptop Repair
  • Application Installation/removal
  • Antivirus/Spyware removal/installation
  • Operation system installation
  • Software configuration
  • Multiple application support
  • Mobile device repair
  • Microsoft Office/Excel/Word 2007-2010
  • SharePoint 2010
  • Windows XP/Vista/7/8
  • Ticketing software (Remedy/Bomgar)

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Technician

Responsibilities:

  • Work with 24 help desk professionals in paid training to learn and obtain A+ certification.
  • Trained to be recognized as Customer Service Professional by Achieve Global.
  • Installed and configured wireless networks
  • Identify causes of networking problems, using diagnostic testing software and equipment.
  • Notify supervisor or computer maintenance technicians of equipment malfunctions.
  • Created effective knowledge base for F.A.Q’s
  • Debug programs
  • Fill out tickets

Confidential

Help Desk Technician

Responsibilities:

  • Established team environments and project manager roles.
  • Acquired communication skills
  • Attended Help Desk Institute/Business Networking events
  • Effectively led, and motivated projects
  • Strengthened professionalism

Hire Now