IT Support Associate Resume Palatine, IL - Hire IT People

SUMMARY:

Customer - centric bilingual in English and Spanish professional with years of experience installing and repairing as an IT Technician.
Adept at computer and software, technical knowledge in troubleshooting, installation and repair of mid-range systems.
Reliable, hardworking, and dedicated team player with ability to work under pressure and under minimal supervision.
Interested in learning and growth within a company in pursuing as a System and/or Network Administrator.

TECHNICAL SKILLS:

Knowledge in TCP/IP, LAN/WAN, Routers, Hubs, and Switches
Active Directory, DHCP, DNS
LogMeIn, Symantec PCAnywhere, Citrix GoToAssist, GoToMeeting
IBM AS400 system and Cesar Rumba Mainframe, Syteline, and HTML
Anti-Virus (Spybot, Norton, Kaspersky, ESET and Malware)
Operating Systems (Windows XP,7, 8, 8.1, 10)
Hardware and Software Maintenance
Knowledge in SQL, Windows network security, infrastructure admin, Client and Windows Server 2003, 2008R2, and 2012R2
Microsoft Office Suite 2003/ 2007/ 2010/ 2013/ 2016 (Word, Excel, PowerPoint, Access, Visio, Outlook), learning Office 365

PROFESSIONAL EXPERIENCE:

Confidential, Palatine, IL

IT Support Associate

Responsibilities:

Maintain user accounts for Network, Syteline, and Exchange.
Maintain, monitor, and configure all user IT equipment and accounts for Palatine and Mexico user.
Provide hardware and software support for Palatine and Mexico user.
Set up and maintain new user equipment.
Coordinate swapping out of equipment with the user as necessary.
Maintain printers and order toner and troubleshoot user PC hardware and software issues.
Assist with server maintenance and Monitor user PC’s for unauthorized software use.
Cloning Samsung solid state drives only when needed.
The knowledge and learning Windows server 2008R2 and 2012R2.
Working on Exchange 2007/2013, Active Directory, and VPN.
Using Citrix GoToAssist (Remotely) to connect to users in Palatine and Mexico.
Self-learning on Windows 8, 8.1, and 10.
Learning Group Policies, VMware, Barracuda firewall, Firewall NSA3500, and Yosemite Server Backup.
Learning and practicing to create virtual machine and updating on the vSphere Web Client.
Currently learning and creating the cloud based application suites Microsoft Office 365 accounts.
Quarterly computers equipment budget, getting quotes, placing the orders and entering invoices once received.
Setting up users’ iPhones and iPads.

Confidential, Village, IL

PC Technician

Responsibilities:

Set-up, configured, upgraded and repaired PCs hardware and software.
Set-up Windows desktop operating systems, Microsoft Office software, anti-virus, and TCP/IP networking.
Prepared work orders for manufacturing employees, work on the EDI Automobile, and print reports.
Worked on month end, inventory, and year end reports and system.
Updated and stored databases upgrade and repair computer problems.
Processed and prepared month to year end reports, backed up AS400 system, scheduled robot and batching.
Handled technical matters for printers and scanner, learned VoIP phone systems.
Processed and received orders for purchasing and invoicing.