SUMMARY

• Experienced IT professional on Server/Desktop level Windows operating systems, virtual environments, HP ProLiant hardware platforms, proficient hardware and networking skills, and application software’s on industry server solutions.
• Proven and outstanding leadership skills resolving conflict management issues.
• Team player making significant contributions to the team, organization and individual success.

PROFESSIONAL EXPERIENCE

IT Analyst

Confidential,Texas

• Providing comprehensive on - site second/third level desktop support for enterprise desktop environments with desktops, laptops, multi-function printers, scanners, bar code readers, Lab label printers, patient label printers in a hospital Windows OS environment
• Providing support with Office365, Active Directory, VPSX Print Server, Citrix, Wireless access point access, followed specific devices Hostname process, printers mapping, IP phones location deployment, digital display installs, other miscellaneous networked host-named devices.
• Providing devices deployment to EPIC desktop environments at other inpatient hospital and ambulatory Physician office settings.  
• Well versed and able to read and update floor diagrams, good at identification of ICONs representing devices on floorplans and recognize how to locate and setup to connect devices to data and power sources at implementation points. 
• Outlook email, Microsoft excel, Microsoft SharePoint. Self-initiative and time management skills to follow-up on assignments and tasks provided via or driven from SharePoint action item list and do so in a timely manner and documenting all steps of activity underway and completed.
• Demonstrated ability to work with IT Helpdesk ticket systems (product - Change Gear), dialog capable with other areas of networking, telecom, server engineering, security, applications (business and clinical) in a hospital enterprise environment

IT Analyst 

Confidential, TX

• Provided comprehensive on-site second/third level desktop support for PC/LAN and laptop/workstation end-users, application software installations, troubleshooting and hardware installations and maintenance including executives and senior-level management.
• Active Directory and user management (over 1500 users).
• Deployed Windows 10 enterprise on Dell laptops, Dell desktops using SCCM (around 200 users) using MDT and USMT framework.
• Update and monitor ticketing systems using Service Manager 9.
• Setup/Configured IBM Lotus notes email system.
• Supported installation/configuring and troubleshooting of Telecommunication devices (IP Phones, Polycom’s, Projectors)
• Installation and supporting personal printers, MFDs, and plotters (HP LaserJet and Ricoh MFD’s, plotters included Design Jet z3200PS, Design Jet T7100)
• Installation and supporting meeting room audio-visual technologies (Skype for Business, Join-Me)
• Utilized technical and procedure documentation for Help Desk, PC desktop/laptop configuration standards and install procedures.
• Configuration and deployment of new desktop and laptop systems.
• Troubleshoot and resolve hardware, software, and printing issues
• Assist IT related projects including IT inventory management.
• Provide new hardware/software for users as approved, assist in asset tag control and inventory management.
• Issued System boot-up failure, local network (LAN) connectivity failure, OS/application crashes and rectified issues
• Secured user data and applications - installing/updating Anti-virus
• Deploy, install, configure, move, and retire PC equipment.

Confidential, Houston, TX

Server Technician/Sr. Desktop Technician

• Performed comprehensive troubleshooting server/desktop level operating System, application software and Hardware installations and maintenance
• Configured and Troubleshot operating systems - Windows 7, 8.1, 10
• Deployed Windows 10 and 7 enterprise on HP/Dell laptops/desktops using SCCM (over 2000 users) using MDT and USMT framework.
• Knowledge and experience with IBM Big fix OS deployment software.
• Active Directory and user management.
• Server storage and client experience
• Assisted with the design, development and maintenance of the computer and network infrastructure. 
• Provided comprehensive support on Office 365 and One drive for business applications.
• Knowledge of operations in a Citrix thin client environment
• Supported installation/configuring and troubleshooting of Telecommunication devices (Cisco IP Phone, Polycom’s)
• Installation and supporting personal printers, MFDs, and plotters (DesignJet z3200PS, DesignJet z6100PS, DesignJet z6200PS, DesignJet T7100)
• Installation/administering and supporting meeting room audio-visual technologies (Beam Telepresence, Skype for Business (single users) and Cisco Telepresence)
• Sound knowledge and understanding of LAN/WAN technology
• Knowledge of Windows, Microsoft Office and application software
• Analytical and organizational skills as well as excellent oral and written communication skills.
• Provided routine problem reporting and recommendations to management.
• Ability to relate well with others and build effective business relationships
• Configured and Troubleshot operating systems - Windows 7, 8.1, 10
• Maintained and Updated using Symantec Tools and SCCM of Employee Desktops/Laptops
• Supported work tablets, printers, mobile devices (iOS, Android, Windows), and other digital peripherals
• Documented troubleshooting steps applied in ticketing system and shared findings with peers
• Ticket management using Service Manager 7, 9.
• Installed, Configured and Troubleshot Shared and Network printers
• Configured and Troubleshot Corporate/Client side applications
• Managed PCs on network Server
• Issued System boot-up failure, local network (LAN) connectivity failure, OS/application crashes and rectified issues
• Secured user data and applications - installing/updating Anti-virus
• Performed auditing of workstations and desktops for compliance
• Deploy, install, configure, move, and retire PC equipment.

Confidential, Lubbock, Texas

Sr. Desktop Technician 

• Performed troubleshooting server/desktop level operating System, application software and Hardware installations
• Active Directory and user management for over 800 users.
• Knowledge of operations in a Citrix thin client environment
• Understanding of LAN/WAN technology
• Supported installation/configuring and troubleshooting of Telecommunication devices
• Installation and supporting personal printers, MFDs (HP DeskJet’s, ColorJet’s, Brother and Ricoh MFD printers)
• Installation and supporting meeting room audio-visual technologies (Cisco Telepresence)
• Knowledge of Windows, Microsoft Office and application software
• Analytical and organizational skills as well as excellent oral and written communication skills.
• Ability to relate well with others and build effective business relationships
• Configured and Troubleshot operating systems - Windows XP, Windows 7.
• Maintained and Updated using Symantec Tools and SCCM of Employee Desktops/Laptops
• Supported work tablets, printers, mobile devices (iOS, Android, Windows)
• Provided routine problem reporting and recommendations to management.
• Documented troubleshooting steps applied in ticketing system
• Monitored ticket closeouts using Remedy, Service Now
• Tested, deployed new anti-virus software releases for desktop resources
• Installed, Configured and Troubleshot Shared and Network printers
• Configured and Troubleshot Corporate/Client side applications
• Issued System boot-up failure, local network (LAN) connectivity failure, OS/application crashes
• Secured user data and applications by installing/updating Anti-virus