SUMMARY:

• A Solutions - oriented, Network support Specialist with notable success troubleshooting a broad range of corporate IT, Desktop and Network problems, while participating in planning and implementation of network or desktop solutions.

TECHNICAL SKILLS:

Networking: Cisco and HP router and switch technologies. TCP/IP, Server collocation, Novell, Banyan, ISO/OSI, IPX/SPX, SMS/SQL, Citrix, Dame Wear, VPN, SSH Windows Administration, LAN/WAN, Wireless technologies, UNIX, NIS, NAS technologies.

Operating Systems: Windows 7,Windows XP professional, 2000 Professional/Server, Windows 2003 Server, 2008 Server Windows Advanced Server, Windows Exchange Server, Windows 95/98/ME, Windows NT 4.0, Workstation/Server Novell 4.11/5.0, Linux Red Hat 7.X, 8.0, Fedora, Ubuntu, Free BSD, BeOS, OS/2, DOS.

Applications: Microsoft SMS client and SCCM, WSUS. Firewall implementation and administration, Intrusion Prevention Systems. Group Policy management. Windows 2003/2008 server, MS Exchange 2003/5.5, MS System Management Server, MS Outlook 98/2000/2003, Microsoft Office 97/2000/2003, MS Internet Explorer 5.5,/6.0, IIS 5.0, PC Anywhere, VPN, Norton s Antivirus, Fax Maker, Shiva Net Manager, Palm OS, MS SQL 7.0, Tivoli, IIS, Terminal Services, Remote desktop, Net meeting, Adobe connect, Live Meeting, Visual Studio, VB6.0, Dot Net framework, VSS, ISA, Firewall Proxy.

Languages: Win Batch macro scripting language, UNIX/Linux Shell Scripting, HTML, DHTML, Java and SQL Database Development.

PROFESSIONAL EXPERIENCE:

Confidential, Northbrook IL

Deskside technician

Responsibilities:

• Build, maintain, and support a base image for workstations including OS, drivers and software packages utilized by all business partners
• Escalation point for Managed Workstation issues and/or end user tickets
• Monitor and utilize the service desk ticketing system BMC to resolve client issues in a timely manner
• Identify trends in reoccurring tickets and focus on resolving globally. Target automated or scripted fixes instead of manual one-offs
• Create and maintain processes and documents pertaining to the managed workstation environment
• Managed all users and devices accounts through SCCM and Active Directory

Confidential, Chicago, IL

Desktop support Engineer

• Level 3, White glove support of all executives across two offices
• Managed migration of all laptops from Windows 7 to Windows 10
• Creation and management of all Active Directory Domain accounts
• Managed all users and devices accounts through SCCM and Active Directory
• Managed migration from windows 7 to 10 using USMT
• Supported all Windows 10 laptops and virtual devices
• Remote troubleshooting using SCCM, Remote desktop, Remote viewer and log-me in
• Setup of all daily Tele-conferences, Telepresence meetings and training rooms
• Support of all Windows 7 and 10 laptops and Desktops
• Installation of Virtual devices and support of over 300 users (VMware)
• Responsible for management update and closure of all incidents, request and tickets assigned to me

Confidential, Chicago IL

Lead Infrastructure Specialist

• Computer hardware and software installation, troubleshooting and configuration. Telephony installation and troubleshooting. End-User support and training for client’s standard applications
• Coordinate employee account provisioning responsibilities for domain and application security during the Onboard/Offboard process
• Installation and configuration of Windows server 2012 R2 in server data center for small project
• Assisted in Unboxing, racking and Installation of Lenovo blade server for virtual environment
• Installed and assisted in management of Symantec endpoint protection server.
• Managed Migration from Office 365 to Office 2016
• Act as a “one-stop-shop” and central focal point in IT for all customer requests to be routed through
• Managed delivery of all software packages through SCCM 2012 also ran queries and performed remote connection
• Managed support and Inventory of all Lenovo laptops Mac laptops, I-pads, tablets and desktops
• Assisted in the Management of Citrix environment for remote users.
• Managed All IOS phones Assisted with migration from mobileIron to Good
• Managed the Android and IOS phones with Good and Air watch Enterprise mobility suite

Confidential, Chicago IL

Desktop Engineer

• Level 3, C-level white glove Desktop support/System Administration
• Assisted in management of 2007/2012 SCCM server
• Set up and managed the VM Ware environment.
• Managed daily Teleconferences and Tele-presence sessions.
• Managed the Android and IOS phones with Air watch Enterprise mobility suite
• Assisted in management of iproxy server
• Assisted in creation of Virtual environment.
• Managed Virtual environment with VM wear server 2012 R2.
• Managed laptop inventory, loaner and replacements
• Worked with vendors to retire/decommission old equipment.
• Worked with vendors to produce most cost-efficient resolution based on company needs.

Confidential, Chicago IL

Sr. Technical Support Analyst

• Provided on-site level 3, Executive/remote Level II technical support for an enterprise environment of 1200 end users.
• Troubleshoot and support Mac, Win7, Win XP, MS Office 2010 Suite applications.
• Maintain, analyze, troubleshoot and break/fix, repair computer systems, hardware and peripherals including Dell and Lenovo, Mac book Air, Mac book Air Pro, desktops and laptops, Xerox and HP network printers.
• Assisted in Management and upgrade of Companywide Cisco switches
• Managed All Android and IOS phones with Good mobile Enterprise
• Configured and assisted in Crowd point Symantec Endpoint antivirus server
• Pushed OS and various applications to users with SCCM 2007
• Manage life cycle replacement process for all hardware equipment including Dell and Lenovo stock.
• Provide support for mobile devices using Air Watch Mobility Enterprise.
• Worked with vendors to determine company needs, in regards to purchasing new equipment
• Managed VDI devices through Hyper-V management console.

Confidential

Desktop Engineer

• Duties included building implementation and maintenance of all Windows 7 laptop hardware.
• Set up and troubleshooting of all POS hardware, software and printers
• Assisted in installation of new Avaya hardware for VOIP system
• Dell server administrator
• Assisted in setup and deployment of Hyper-V Virtual Desktop Infrastructure.
• Troubleshoot, repair and break/fix computer systems, hardware and peripherals including Dell and Lenovo, Mac book Air, Mac book Air Pro, desktops and laptops, Xerox and HP network printers.
• Maintenance of all Lenovo laptops equipment.
• Worked with vendors to determine department hardware needs
• Managed laptop Inventory with vendors Dell, and Lenovo Apple
• Provided 24/7 VIP Executive support to executives off hours, through secure VPN connection.
• Supported all Blackberry, Android and I-phone devices enrolled through Air watch enterprise or Good MDM

Confidential

Desktop support Engineer

• Duties included build implementation and maintenance of all Windows 7 and XP desktop and laptop hardware.
• Supported all 200 traders on trade floor
• Managed all Mobile devices with Good MDM
• Management, break/fix and troubleshooting of specific trading applications.
• Remote delivery of user software through Alteris application.
• Managed all user accounts through Active Directory.
• Installation and configuration of VM Ware server 2008
• Managed local Citrix accounts and remote accounts.
• Managed Market data software Bloomberg and Reuters
• Conducted Executive VIP “white glove” support for Confidential Trade floor

Confidential

System Administrator

• Third level support of all daily break/fix of all office desktops, laptops, servers, printers, etc.
• Managed installation of all software, Office 07, 2010, Symantec Antivirus, VPN software.
• Responsible for file servers, Exchange servers, Ms access database
• Setup install and troubleshooting of all POS machines.
• Managed all handheld devices Blackberry, Windows phones
• First hand troubleshooting of glass cutting machines on production floor
• Management of all Xerox Hp and zebra printers
• Collocation support of servers in The Data center

Confidential, Chicago

LAN Administrator/level3 technician

• Utilized LANDesk to manage network Servers and Workstations
• Utilized simple UNIX commands to save files to file server.
• Daily Level 3 remote troubleshooting of Confidential Chicago workstations.
• Managing Active Directory and Exchange servers for remote users.
• Hands-on break/fix troubleshooting of all Confidential Chicago Desktops and Laptops

Confidential

Systems Administrator

• Managed Windows XP and 7 network workstations, laptops and file servers.
• Supported all remote devices of field users, Including International users Citrix accounts.
• Managed (VDI) boxes with Hyper-V management console
• Supported Avaya /Cisco phone systems
• Assisted in break/fix, inventory and purchase ordering.
• Managed all daily desktop Operations.
• Managed Xp to Windows 7 migration

Confidential

Desktop support

• Domain wide (Enterprise)Windows 7 deployment of over 500 desktops/laptops
• Utilized SCCM 2007 to automate application installations. provided onsite break/fix Windows 7 support to over 500 users
• Relocation of various users and user departments
• Application server administration
• Aided in Xp to Windows 7 migration
• Aided in Citrix Meta frame access(VDI)
• Supported Avaya phone system
• Supported customers with ongoing lotus notes issues version 8.5.2

Confidential

Desk side support

• Daily Hands-on troubleshooting of various desktop/laptop, printer and scanner issues.
• Managed all digital imaging devices plotters, printers, flatbed and hand scanners
• Provide Desktop/System administration to 350 onsite users
• Implemented various software packages through Alteris
• Managed weekly backup solution for all Windows 2003 servers
• Assisted users in Citrix setup and ongoing support
• Assisted in companywide desktop image creation and distribution
• Managed all user smart phone devices

Confidential, Chicago, IL

Systems Administrator

• Daily Hands-on troubleshooting of various network/desktop/server related issues.
• Provide Desktop/System administration to 250 onsite users and 150 offsite users
• Implemented various installation packages through SMS/SCCM 2007
• Managed weekly backup solution for all Windows 2003 servers
• Assisted users in Citrix setup and ongoing support
• Aided in construction of a new data center
• Physically, connecting users to the network infrastructure in MDF/IDF closets.
• Assisted in companywide desktop image creation and distribution
• Managed all user smart phone devices

Confidential, Chicago, IL

Server/Desktop Support

• Conducted wireless site survey with Cisco Air magnet assessment software. Managed Cisco Wireless Access point assessment and implementation.
• Installed, configured and setup new Cisco 2900 and 2950 switches at various Grammar Schools throughout Chicago.
• Managed simple Linux Red Hat server
• Configured, implemented and installed Cisco wireless desktop cards and wireless laptop NICS.
• Assisted in upgrade of network Infrastructure and wireless equipment in 45 Chicago Public Schools.
• Supported of 1300 + workstations remote and on site
• Installation, maintenance and support of all Blackberry devices, Palm, and Pocket Pc
• Creating Images for windows 2000 and XP workstations
• Troubleshooting Lotus notes/Exchange 2003 issues.
• Responsible for the relocation, removal and installation of all Pc and phone equipment.

Confidential, Chicago, IL

Network Administrator/Desktop Support

• In house support of 10 Windows 2000 Servers, 300 XP workstations and 40 HP printers
• Provide software and hardware support to over 500 users in Harford Ct, Chicago and the UK.
• Troubleshooting network connectivity using TCP tools such as ping, ipconfig, nbtstat, nslookup, tracert.
• Daily Administration of Red Hat servers for management of Real-tick quote servers
• Managed daily Citrix issues
• Support of all user’s handheld PDA’s and Blackberry Palm handhelds and business phones,
• Provide telephone, e-mail, and/or in-person support for all software, hardware.
• Assisted in management and administration of Windows 2000/2003 server environment.
• In house support of 15 Windows 2000 servers (In collocation area) 40-Windows 2000 and XP workstations
• Handled incoming residential and commercial connectivity support issues.
• Aided collocation customers in troubleshooting and WAN connectivity problems.
• Built out DSL accounts on 5800 router
• Troubleshooting e-mail problems on UNIX email server.

Confidential, Chicago, IL

Network Field / In House Technician

• Responsible for systems wide implementation and support for client’s Local area network.
• Supported all Linux machines doing different functions. Email, fileserver, lotus Notes
• Supported Palm pilot handhelds and smart phones of various models Clie, Zaire, Treo’s, Blackberry business phones and software.
• Responsible for Network configuration, virus updates, Intranet development, hard ware and software maintenance.
• Network Facilities Hardware/Wiring Infrastructure.
• Build and replicate Laptop and workstation Operating System with Ghost 7.0 and OS CD
• Provided onsite support to all users