SUMMARY:

• Install major upgrades to PBXs and Voicemail platforms for large corporations, such as Confidential and Confidential, Confidential, and Confidential building.
• Assistant Coordinator in charge of relocating hundreds of people to different locations including installing PBX and Voicemail platform.
• Senior Engineer for Confidential in charge of providing service worldwide with Lucent Voicemail platforms, include upgrading software, installing software patches, trouble shooting problems, duplicating problems in Lab.
• Trainer for NEC Telecommunication Platforms.
• Proven leadership skills in managing developing and motivating teams to achieve goals and objectives.
• Trained on BICSI standards
• Bilingual: Fluent in Spanish and English.

PROFESSIONAL EXPERIENCE:

Confidential, Alexandria, VA

Fios Technician

Responsibilities:

• Receives work assignments and trouble cases from designated employees or via tablet
• Installing, rearranging, and maintaining inside wiring
• Rearranging and reconnecting fiber optic wiring at pole, underground or building terminals
• Performing necessary work to connect, disconnect, test, repair and maintain various types of company and customer provided telephones and equipment
• Configuring customers' computer and equipment
• Performing diagnostic tests on integrated circuit equipment to determine trouble
• Interpreting service orders and circuit diagrams
• Evaluating customer Confidential needs and promoting the sale of Company products and services, and referring customers to the appropriate office
• Communicating frequently with customers on matters dealing with service, planning, billing, and Company policy
• Installing Fiber Optics drops at customer or business sites.
• Installing Cat5E and Cat6 at customer site.
• Normally works and travels alone between work locations by driving Company vehicles with little or no direct supervision.

Confidential,Virginia

Cable Tech

• Running and installing Cat6 from MDF to IDF.
• Installing cables for speakers and paging.
• Installing racks in MDF room for Cat6.
• Using wiremapper to test Cat6 cables
• Cables had to be run as per BICSI standards.

Confidential, Virginia

Field Service Technician

• Avaya Office system
• Running and installing Cat6 at customers com. room.
• Using wiremapper to test Cat6 cables for wiring errors.
• Installing patch panels
• Program SIP phones

Confidential,South Dakota

Bi - lingual Field Service Engineer

• Ensure responsiveness and first time resolution to customers’ requests for technical support primarily through incoming calls.
• Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail.
• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Provide software application installation/configuration support along with “how to” assistance.
• Periodically provide support for service projects, event support, installations and on-site technical service.
• Perform shift work and on-call support as scheduled in order to meet the needs of our customers.
• Periodically support projects on-site in our Caribbean/Latin American region.
• Independent problem solving skills and self-direction.
• Fluent in Spanish and English, both written and verbal.
• Actively create and update knowledge base articles for internal/external use.
• Perform shift work and on-call support as scheduled in order to meet the needs of our customers.
• Perform proactive-outbound calls.
• Able to work at heights, work from ladder, and ability to carry ladder/tools/parts from vehicle to work site.

Confidential,Texas

Technical Support

• Evaluating customers’ broadband needs and suggests additional/alternative service as appropriate.
• Read and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps blueprints, diagrams, etc. and performs specified work. Includes POTS, HSI, jack work, inside wiring, etc.
• Works with telecom color-coded wires and cables.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients.
• Research required information using available resources;
• Follow standard processes and procedures;
• Identify and escalate priority issues per Client specifications;
• Accurately process and record call transactions using a computer and designated tracking software;
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VOIP and more

Confidential,Texas

Assistant Coordinator

• Responsible for contacting prospective donors and sponsors for the Nolan Richardson/Yvonne Richardson Annual Golf Tournament.
• Responsible for contacting prospective donors and sponsors for the Annual Charity Auction.
• Coordinate and plan the Annual Charity Golf Tournament, which includes contacting sports celebrities for attendance to the golf tournament and donations for the auction.
• Coordinate travel and hotel arrangements for sports celebrities, guest speakers and golf tournament participants.

Confidential, CA

Field Service Telecommunications Specialist

• Conduct measurement on analog digital and other Confidential mediums.
• Provide customer assistance on all products
• B.I.C.S.I. Certified (Building Industry Consulting Service International)
• Work in all types of terrain (mountain areas, hills, ditches, etc.) and in all types of weather.
• Work in diverse business environments.
• Use 860 trilithic meter to take levels for D3 Modems; and CDV levels (digital voice).
• Familiar with OSHA regulations and NEC.

Confidential,Texas

Assistant Coordinator

• Responsible for contacting prospective donors and sponsors for the Nolan Richardson/Yvonne Richardson Annual Golf Tournament.
• Responsible for contacting prospective donors and sponsors for the Annual Charity Auction.
• Coordinate and plan the Annual Charity Golf Tournament, which includes contacting sports celebrities for attendance to the golf tournament and donations for the auction.
• Coordinate travel and hotel arrangements for sports celebrities, guest speakers and golf tournament participants.

Confidential, Chico, CA

Telecom Manager

• Pro-active in creating a highly professional working environment where all employees contribute and understand mission goals and objectives.
• Instrumental in building successful teams with repeatable performance.
• Oversee Supervisors in the development and enforcement of departmental policies. Oversight of Supervisors in the development and enforcement of departmental policies, corrective action, and in achieving departmental goals. Determine employee and Supervisory performance standards.