Software installation Resume

TECHNICAL SKILLS:

Networking LAN/WAN: Install and manage Routers, Switches and Servers.

Server Configuration: Configure Server for small business, DC, DNS, DHCP

Router Configuration: OSPF, BGP, RIP, configuration.

Active Directory: AD installation and maintenance.

Remote Desktop Tools: Marimba, VNC, Microsoft Remote Desktop.

Network Troubleshooting: Diagnose and fixed network loop with Wireshark.

Custom Image: Create customize images with Norton Ghost utility.

Firewall: Install and configure Zone Alarm, Sonic, MacAfee, Symantec, and Microsoft Forefront.

Virtual Software: Mac Virtual Box, Microsoft Virtual Server and Virtual Desktop.

VPN: Setup and configure VPN server and client.

WDS: Setup and configure Windows Deployment Server

PowerShell: Knowledge of Power Shell

Linux: Basic knowledge of CentOS, Ubuntu and Kali Linux

Programming: Basic knowledge C, Python and Java

Android: Basic knowledge of Android Development Kit

Mac Support: Support Mac Labs using Mac Remote Desktop Software

Chrome Books: Manages twenty Chrome books carts.

QuickBooks: Install and configured QuickBooks for Network users use.

PROFESSIONAL EXPERIENCE:

Confidential

Software installation

Responsibilities:

Install and configure Microsoft and other Educational software
Maintain Image, Print and file servers for school site.
Resolved issues with VNC and Teamviewer
Install Configure and Manage network printers.
Manage Active Directory accounts for teachers, staff and students
Monitored students’ activities with Geneva Logic utilities. (Vision, Surf - Lock, and App-Control).
Manage Network of 15 closet of switches and router.
Create and upload images using Microsoft Sysprep tool and Norton Ghost Enterprise edition software.
Setup Windows Deployment server to re-image computers
Troubleshoot network, routers, laptops and desktop hardware and software issues.
Create, edit and deploy Group policies

Computer Desktop Support

Confidential

Responsibilities:

Use of BMC Marimba and Remote Desktop to install software to user’s computers.
Remotely connect to users computers using Windows Remote Desktop and Remote Assistance.
Use Peregrine to update and close tickets. work with team members to create and test msi packages.

Computer Repair Technician

Confidential

Responsibilities:

Worked extensively with Dell GX260, GX270, GX280 SX270, X300, D400, D410, D600, and D610
Diagnose and repair HP4000, 4100, 4250, 4550, 80 00 and 90 00 .
Phaser7300, 7400, 6250, 850, 860, 8200, 8500, 8550
Support the World Bank’s network operating center including WAN issues such as videoconferencing, ISDN and TCP/IP connections.
Build and terminate video conferences between the bank’s headquarters and the country offices.
Monitor network activity through HP Openview.

Desk Side Support Technician

Confidential

Responsibilities:

Installed XP on Desktops and laptops
Troubleshoot hardware and software issues.
Configure computers and user settings.
Assisted users in backing up and restoring their data
Install and test VPN client for users.
Connect to end users using SMS software tool to install software and troubleshoot user’s problems.
Update and manage tickets through Remedy.
Installed pointsec encryption software on user’s laptops to protect user’s data in case laptop is lost or stolen.