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Field Technical Support Technician Resume

Woonsocket, Ri

OBJECTIVE:

To obtain a challenging position in your corporation using my experience as a catalyst in achieving the goals and objectives of your organization.

TECHNICAL SKILLS:

IBM Blade Server HS21, IBM Server X - Series ( X-200, 205, 206, 206M, 225 and 3200 series)* Fujitsu scanner ( 4120 and 5120 series)*Honeywell Thermal scanners* Lexmark printer ( Confidential series 630,632, 644 and MS-811)* Vertical phone network system ( Series 3500 and 4500)*Vertical Wave Digital phone network system* IBM 4693 / 4800 Series POS retail registers* WS 2000 wireless system* Symbol / Gemini RF scanners* Neoware workstation*UPS 1000 unit*3M Fiberlock Splicing Tool Kit*Noyes Optical Fiber Identifier*Fujikura FSM-40F Fusion Splicer*Corning Unicam Installation Kit*Network General Sniffer*Excel 5.0* Confidential -1s* FORTRAN Server / Routers *Termination of 25, 50, 100, 200, 600, 1200 pair copper *IBM LP*10BASE Confidential Ethernet*Lexmark LP* Confidential & Confidential Definity Systems 75/ 7410 plus Voice Terminal*Panasonic DBS Systems*Unix*ProStar Digital Systems*Hewlett Packard LP*Merlin Confidential & Confidential Systems* Merlin II Confidential & Confidential Systems (Model 511A)*Western Electric 1a2 Key System *CSU/DSU*Lucent Merlin Magix Model 515A Control Unit *Fluke Multimeter* Wavetek CLI 1750 Meter*Mod/Tie Systems*Micro Penta Scanner*Star Plus Systems*General Instrument Analog/Digital Boxes*Meridan Systems*PCMCIA 10/100 Ethernet Cards PCI ISA*Hubbell Cat 5, 5e, or 6 cable termination *Fiber Splicing with Confidential Training*Punch Down Tool*Panther Key System * Toner / Wand Generator *TCI/IP Configuring for Network*Various Microsoft Operating Systems *Installation of Cox @ Home*Linksys Hub Installation for Home Networking *Installation of Various Confidential Card (10/100) Ethernet Card (PCI/USB/ISA Cards)* PCMCIA Laptop cards*3COM Super Stacker*Linksys, D-Link, Sohoware* Installation of Cisco 2611 and Nokia P020 Router* Installation of Linksys Hub to connect wireless components *Tested wireless network components with a Lucent wireless PCMCIA card (Orinico wireless card) for connection via a active Confidential -1 line * Installation of APC “UPS” backup power supply* Tested all Cat 3 and Cat 5, 5e, or 6 wiring with a Microtek Pentascanner* SLC 96 & Confidential 1B Ringing Generator* Avaya Digital / Analog Extended Phone Network (EPN) G650 Media Gateway*Lucent 188ENA1-100G & 025G Protector* 189 ECTI-25 or 189 BI-50 Protector*Lucent Fiber Optic Termination Shelf (Single / Multimode Fiber) *Avaya Merlin plus Model 820D2* Cisco System Catalyst 3550 Router *Motorola Inc. STU III/ SECTEL 1000/2000 Secure Voice & Data Telephone* Paradyne Acculink Access Controller*NEC Electra Elite 192*Northern Telecom Meridan 1 Communication System* Confidential & Confidential Light guide Distribution Fiber Shelf* Confidential & Confidential Light Guide System (LGX) ED-6c320-50*Porta System Ground Block S110DW2-100*Avaya Definity ECS Expansion Port Network Phone System * Confidential & Confidential Western Electric 5ESS Phone Network with knowledge of the Line Extended Number (LEN) system*Lucent SLC 2000 Metallic Distribution Shelf / Access System* HP Proliant App Server* HP T5545 and T5565 Thin Client* Cisco - 2900 Series 48 Port Managed Switch* Cisco-3650 Switch* Cisco - 819 4G Router Zotac - ZBOX - ID86 (2nd Gen)*

PROFESSIONAL EXPERIENCE:

Confidential, Woonsocket, RI

Field Technical Support Technician

Responsibilities:

  • Assist in day to day diagnosing and solving retail equipment failures within service level agreements Confidential Confidential locations within my district which handles 51 stores.
  • Support equipment installation in existing, acquisitions, relocations and new stores installation.
  • Ensure all retail / RX equipment is operating and installed prior to store opening and to provide timely resolution of store problems the impact customer service in this market.
  • Work with users and MIS professionals to resolve disruptions, delays or intermittent outages of computerized equipment.
  • Install upgraded RX and POS equipment in new and existing sites as MIS department schedules.
  • Provide excellent customer service and communication skill while being an effective individual worker on a seven member team reporting to my senior technician and Zone Information System Manager weekly.

Confidential, WARNER ROBINS, GA

Inventory/Field Telecommunication Technician:(Contract)

Responsibilities:

  • Assist in day-to-day identification of 100% telecommunication and fiber optic system sites Confidential Robins AFB .Identification of main distribution frames (MDF) and intermediate distribution frames (IDF), proper inventory of category 3 and 5 or 6 cables according to EIA/TIA standards.
  • Verify all cross connect (66 Block / 110 Block, Confidential & Confidential 189 ECTI- 25 or 189 BI 50 pair protector) and station cable (jacks) to label on updated documentation for phone records.
  • Inspect all various inside / outside plant locations for telecommunication areas for identification records.
  • Familiar with reading blueprints for cable installation for commercial building.
  • Verify active / inactive single mode / multimode fiber connections and documented the location number and cross referenced Confidential the Central Office.

Confidential, MACON, GA

Bulk Customer Representative

Responsibilities:

  • Service and develop accounts to increase volume andmaintain customer service.
  • Develop all assigned accounts relative to sales volume,
  • market share, product distribution, space allocation, and customer service. Solicit
  • new business to increase volume and new package distribution within the area
  • boundaries. Sell and execute promotions, solicit placement of equipment and sell
  • sufficient product inventory. Utilize point of purchase material to stimulate sales.
  • Must maintain and increase shelf facings, clean shelving and rotate product.
  • Provide excellent service to assigned accounts; create and maintain
  • goodwill with all customers. Merchandise product sections and build displays to
  • stimulate sales. Complete required paperwork in an accurate and timely manner maintaining legibility.

Confidential, MACON, GA

Field Technician

Responsibilities:

  • Assisted in day-to-day operation/troubleshooting of various Central Georgia telecommunication and network system sites.
  • Installations of (MDF) and (IDF), proper installation of category 3 and 5 cable according to EIA/TIA standards.
  • Ran diagnostics of LAN/WAN equipment.
  • Familiar with reading blueprints for cable installation for commercial building.
  • Installation of Hubbell Network Patch Panels. Installation and testing of Hubbell Fiber Connectors with Confidential testing.

Confidential, KENNESAW, GA

RF / Site Engineer

Responsibilities:

  • Provide on-site management of both cable and RF installation services Confidential customer locations, on a scheduled event basis.
  • Direct activities for installing RF components, cable, cable components, conduit, and other network and telecommunication components.
  • Direct and in some cases provide testing, certification, and documentation on the installed system.
  • Assist in the development of installation schedules and tactical deployment plans prior to installation.
  • Manage the activities of all resources assigned to work with this position.
  • Work with union labor for the installation of cable or RF system in networking projects.
  • Direct and in some cases troubleshoot and repair failures in wired or wireless systems. Interface with customers on all levels.

Confidential, WARNER ROBINS, GA

Promoted to Residential Data Technician/High Speed Data

Responsibilities:

  • Proper installation and troubleshooting of the Confidential certified modems, able to install various network cards ( Confidential ), configure Confidential card to work with modem and PC, installation of Confidential Home software.
  • Able to troubleshoot modem with technical support and reverse RF maintenance crew to get modem online.
  • Also used experience from (Field Service Training) to correct any RF broadband troubles to the modem.
  • Corrected any Microsoft Outlook/Netscape Mail troubles.
  • Configured various Internet Service Provider (ISP) for LAN for customer's PC.
  • Gave proper overview of cable modem to customer before completing installation.

Confidential

Field Service Technician (Level IIB)

Responsibilities:

  • Proper installation and troubleshooting of analog and digital services to include installation of R/G-6 and 11 coaxial cable from tap to customer's ground block, running cable from ground block to customer's requested location.
  • Also able to use the Wavetek 1750CL1 meter to troubleshoot customer lines from trouble location to ground block, tap, line extender, amplifier, and node with the use of a voltmeter.
  • Able to hook up the various General instrument analog/digital receivers to customer's television.
  • Able to tone and correct customer's phone lines from the D-mark to customer's digital receiver.
  • Assisted on fiber splicing in the new upgrade of the system to include fiber cuts that downed nodes to the headend.
  • Able to assist on system outages of nodes, amplifier, and line extender, power supplies and taps.

Confidential, WILLIAMSBURG, VA

Information Systems Technician

Responsibilities:

  • Assisted in the day-to-day operation/troubleshooting of site telecommunication ( Confidential & Confidential Definity Systems 75/ 7410 plus Voice Terminal) and network systems. Installation of (MDF) main distribution frames and (IDF) intermediate distribution frames.
  • Installation of Category 3 and 5 cables according to EIA/TIA standards, termination of Siecor and Confidential & Confidential fiber optics with installation of the Siecor 24 Fiber Patch Panel, and installation of the Confidential -1 circuit components.
  • Ran diagnostics on LAN/WAN equipment and familiar with reading blue prints for cable installation for commercial building.

Confidential, NEWPORT NEWS, VA

Systems Technician

Responsibilities:

  • Assisted in the day-to-day operation/troubleshooting of the plastic magnet assembly line.
  • Proper computer calibration checks and update of data graphs and analysis of computed measurements of the plastic magnets.
  • Troubleshoot problems with the robotics systems of the plastic magnet assembly line.
  • Ensured that all equipment was running properly before leaving station.

Confidential, WILLIAMSBURG, VA

Systems Technician

Responsibilities:

  • Assisted in the day-to-day operation/troubleshooting of various computer systems for the command in a professional and proper manner in accordance with military regulations.
  • Held trusted position with a security clearance of "Secret" to input and retrieve messages from the Confidential message communication systems as well as operate the Streamline Automated Logistics Terminal Systems (SALTS).
  • I assisted in installation of various voice and data communication systems.
  • I received telecommunication technician training from Confidential in Williamsburg, VA.

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