Seeking a position to further elevate my experience related the field of technology.
- Adobe Photoshop
- Adobe Flash
- MS Office Suite
- Visual Basic
- Windows XP/7/8/10
Confidential, Columbia, MD
- On - site End User training of proprietary software and hardware
- Peer to peer configuration training via remote or in office setting
- Resolving assigned case matters related to sites using Clarify case management system.
- Create documentation as Job-aids and end user reference manuals.
- Server configuration with limited network testing
Confidential, Cantonsville, MD
- Remote end user training of various software’s using GotoMeeting or Webex
- Multiple ticket tracking systems such used as ServiceNow, CA manager, Remedy
- Knowledge base documentation created for new and existing processes
Confidential, White Marsh, MD
- Maintain documentation of all customers’ accounts during incoming and outgoing phone conversations.
- Technical assisted coaching for setup of network and computer related devices
- Working with nonprofit youth organization in creating updating and maintaining newly designed Website using Blue Sombrero.