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Implementation Consultant Resume

Columbia, MD

OBJECTIVE:

Seeking a position to further elevate my experience related the field of technology.

TECHNICAL SKILLS:

  • Dreamweaver
  • Adobe Photoshop
  • Adobe Flash
  • MS Office Suite
  • CSS
  • SQL
  • Visual Basic
  • Cobol
  • C
  • C++
  • MySQL
  • Oracle
  • Windows XP/7/8/10

PROFESSIONAL EXPERIENCE:

Confidential, Columbia, MD

Implementation Consultant

Responsibilities:

  • On - site End User training of proprietary software and hardware
  • Peer to peer configuration training via remote or in office setting
  • Resolving assigned case matters related to sites using Clarify case management system.
  • Create documentation as Job-aids and end user reference manuals.
  • Server configuration with limited network testing

Confidential, Cantonsville, MD

Helpdesk Analyst

Responsibilities:

  • Remote end user training of various software’s using GotoMeeting or Webex
  • Multiple ticket tracking systems such used as ServiceNow, CA manager, Remedy
  • Knowledge base documentation created for new and existing processes

Confidential, White Marsh, MD

Technical Support

Responsibilities:

  • Maintain documentation of all customers’ accounts during incoming and outgoing phone conversations.
  • Technical assisted coaching for setup of network and computer related devices

Confidential

Webmaster

Responsibilities:

  • Working with nonprofit youth organization in creating updating and maintaining newly designed Website using Blue Sombrero.

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