System Support Analyst Resume Fairfax, VAÂ - Hire IT People

SUMMARY:

To secure a career where I can use my present and previous skills to achieve professional growth and contribute to an organization achieving its goals.
Strong analytical, evaluation and interpretation skills
Excellent planning and decision making abilities
Knowledge and experience with a wide array of Computer software applications
Help Desk Ticket Tracking System: Kayako Help Desk Software - mainly used with the Chesapeake Public School, Grayson County Public School, Lee County Public School help desk support and Pando Ticketing System - mainly used with the DODEA Schools help desk support

TECHNICAL SKILLS:

Photoshop CS2 Introduction (Gestalt Partners’)
Document Writing, and Principles of Java (Learning Tree)
X2 ASPEN Student Information System.
Troubleshooting PC hardware
Knowledge in Microsoft Excel, Lotus 123, MS Words, RDMS and DBMS, Windows NT(server and workstation), Visual Basic, HTML, Oracle SQL, and C++.

PROFESSIONAL EXPERIENCE:

System Support Analyst

Confidential, Fairfax, VA

Responsibilities:

Responsible for the support and training of Virginia Public School Districts using the SAAS - Standards of Learning Resource System - a proprietary software that allows teachers and administrators to create Standard of Learning benchmarks for K - 12 students.
Designed quality control program and implement standards to coach employees toward high quality service performance and success by solving all major problems
Analytic responsibilities include analysis, training and conversion of teacher and student demographic data, class, course, and section data files into appropriate formats for upload into Oracle database.
Responsible for data import verification assuring all files are uploaded properly and correct.
Responsibilities also include analysis of thousands of test items for conversion and import into an Oracle database and management of the entire population of the database and polishing of the items to the item bank inclusive of image and graphics design for images associated with the test items and their structure.
Responsible for on-going cursory analysis of network traffic to assure network load balancers are functioning as programmed and alerting associates when appropriate of bottlenecks or dropped instances.
Provide hands on initial training assisted with the support and implementation of X2 Aspen Student Information System (SIS) software with the Department of Defense Educational Activity Agency, primary focus creating and designing report templates using iReport application software and reinforced learning and Individualized education Program goals.

Administrative Support Team Associate

Confidential, Fairfax, VA

Responsibilities:

Facilitate the interview process, including execution of all new hire paperwork, and data input of new hires into HR systems
Assist the Human Resources Manager as an HR liaison for store associates and executives
Coordinate distribution of all in-coming communication, including phone, fax, e-mail, network printer, and Stores' Portal
Schedule On-Call associates, and coordinate weekend schedule compliance in partnership with Store Management Team
Balance the vault and perform other cash functions on a daily basis; perform monthly cash office self-audit, operational administrative tasks such as maintain store supplies, process supply orders
Maintain phone lists and associate information binders at each register
Organization of the store's Executive Office, and other administrative duties that the store depends on to operate day-to-day

Returned Check Specialist

Confidential, Vienna, VA

Responsibilities:

Receives checks from the Federal Reserve Bank and Commercial Banks
Analyzes checks that cannot be redeposited and removes amount from members account
Processes large notifications within timeframes to prevent large potential losses to Navy Federal

Special Collection Technician

Confidential, Vienna, VA

Responsibilities:

Involved in processing foreign and special collection items, check cancellations, unclaimed property checks and unclaimed shares
Reconciles general ledger accounts.

Check Processing Specialist

Confidential, Vienna, VA

Responsibilities:

Controls the settlement process, which includes in processing of sharechecks and Navy Federal drafts and checks, data capture by IBM 3890
On-line reject reentry
Balancing of incoming cash letters and preparation of outgoing return cash letters

Lan Desktop Support Analyst

Confidential

Responsibilities:

Support Bell Atlantic clients in configuring and troubleshooting PC Hardware, Network Printers, Remote Access Configuration, Lotus Notes 123
Creating trouble tickets for the LAN support team.

We provide IT Staff Augmentation Services!

System Support Analyst Resume

Fairfax, Va

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship